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Senior Manager, Cust...

Support & CS

🌍 Remote

Full-time

Senior Manager, Customer Success

Company Overview

  • 🚀 Founded in 2019

  • 🌍 Remote-first team

  • 🏢 Headquarter: UK, London

  • 🏦 ~$1B tracked revenue in 2024

We develop a B2B SaaS product for mobile applications with subscriptions. By 2024, thousands of apps trusted our platform to process around $1 billion through our infrastructure.

We operate in a rapidly evolving sector, catering to a wide spectrum of clients, from mobile developers to companies of various sizes that create apps for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia.

Key Responsibilities

  • Build and maintain strong relationships with enterprise clients

  • Drive customer satisfaction and ensure high retention rates

  • Serve as the primary point of contact for enterprise accounts

  • Develop and execute strategies to maximize customer success

  • Collaborate with sales, product, and support teams to address client needs

  • Conduct regular check-ins and business reviews with clients

  • Identify opportunities for upselling and cross-selling

  • Provide insights and feedback to improve our products and services

  • Resolve client issues promptly and effectively

  • Ensure clients fully utilize our platform to achieve their business goals

Who you are

  • 5+ years of relevant B2B SaaS sales experience

  • Fluent in spoken and written English

  • Proven experience in customer success or account management

  • Strong track record of driving customer satisfaction and retention

  • Proficient with CRM systems (HubSpot experience preferred)

  • Excellent communication and interpersonal skills

  • Deep understanding of the SaaS and subscription management landscape

  • Ability to build and maintain strong relationships with enterprise clients

  • Strategic thinker with a proactive approach to problem-solving

  • Passionate about delivering exceptional customer experiences

  • Eager to learn and fully understand our technology from end to end

  • Collaborative and solution-focused

  • Above all, you possess a growth mindset

Apr 11, 2025