Senior Manager, Customer Success

Company Overview

🚀 Founded in 2019
🌍 Remote-first team
🏢 Headquarter: UK, London
🏦 ~$1B tracked revenue in 2024

We develop a B2B SaaS product for mobile applications with subscriptions. By 2024, thousands of apps trusted our platform to process around $1 billion through our infrastructure.

We operate in a rapidly evolving sector, catering to a wide spectrum of clients, from mobile developers to companies of various sizes that create apps for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia.

Key Responsibilities

Build and maintain strong relationships with enterprise clients
Drive customer satisfaction and ensure high retention rates
Serve as the primary point of contact for enterprise accounts
Develop and execute strategies to maximize customer success
Collaborate with sales, product, and support teams to address client needs
Conduct regular check-ins and business reviews with clients
Identify opportunities for upselling and cross-selling
Provide insights and feedback to improve our products and services
Resolve client issues promptly and effectively
Ensure clients fully utilize our platform to achieve their business goals

Who you are

5+ years of relevant B2B SaaS sales experience
Fluent in spoken and written English
Proven experience in customer success or account management
Strong track record of driving customer satisfaction and retention
Proficient with CRM systems (HubSpot experience preferred)
Excellent communication and interpersonal skills
Deep understanding of the SaaS and subscription management landscape
Ability to build and maintain strong relationships with enterprise clients
Strategic thinker with a proactive approach to problem-solving
Passionate about delivering exceptional customer experiences
Eager to learn and fully understand our technology from end to end
Collaborative and solution-focused
Above all, you possess a growth mindset

Apr 11, 2025