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Qonversion Privacy Policy

Updated July 20, 2021

Your privacy is important to us and we are committed to protecting your personal data. We want you to feel confident when using the Qonversion service and comfortable with how your data is used.

  • We are committed to being transparent about the information we collect, how we use it, and how you can control the collection, correction and/or deletion of the information.
  • We believe that you should have control over the data you transmit to Qonversion. We will never share your data without your permission (unless required by law) and will provide you with a clear means to be able to delete your data from our systems.
  • We believe that you own and will always own all data you upload to the Qonversion Service. We will never claim ownership rights to any of your data and only ask you to grant us rights necessary to provide the service.

Qonversion is a Software as a Service platform that can be used by mobile app owners, mobile app developers, or anyone else ("you", "your", "customers") who can be interested in the provided service. By using this service, you agree to allow us to collect and process information as described below. If you have any questions or believe that some data has been transmitted into Qonversion that should not have been, please contact us at [email protected].

  • Log-in Information: If you create a Qonversion account, you provide your email address, name and create a password that we store so you can access and use the Qonversion service.
  • Website Use Information: Subject to your opt-out preferences, we use tools (including Google Analytics) to collect information from visitors in order to better understand how they use our website (e.g., browser type, domains, page views). You may opt-out of Google Analytics cookies using Opt-Out Features on their website. We use session cookies to keep you logged in while you use features of our web application; these disappear after you close your browser. We also use persistent cookies which stay in your browser and allow us to recognize you when you return to the site. You can change your internet browser settings to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you turn off cookies, parts of the Qonversion service may not work for you.
  • Team Account Information: If your User Account is linked to a Team Account, the administrator of the Team Account will be able to see your name, user name and other personally identifiable information. Your organization’s privacy policy and terms, not Qonversion’s, will apply to their use and storage of your information.
  • Purchase Information: If you purchase paid features of the Qonversion service, we collect your name, billing and shipping address, credit card information and any other information necessary to complete the transaction.
End user technical information can be received and processed by us, if you are using Qonversion Software Development Kit ("SDK") or other Qonversion products and services. We collectively referrer to such information as the "End User Technical Information". The End User Technical Information includes:
  • End user's mobile device type, operating system and version number
  • IP address
  • Advertiser ID
  • App version
  • Carrier
  • Country
  • Locale
  • Time zone
  • Device push token
  • Qonversion SDK version
  • Apple receipt file
  • Google purchase token
  • End user's transaction information in your mobile or web app
  • Time end user's last used your app
  • If you chose to enable User Properties information, you might send any additional metadata associated with a user.
USAGE: We may use information that we collect about you, including personal information, to:
  • Provide the Qonversion service: We will use your information to provide the Qonversion service to you; to manage your account; to respond to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges and to perform internal finance processes, such as looking up the status of a credit card charge. In the event of a credit card dispute, we may also share account information with your bank to verify the legitimacy of a charge.
  • Understand and improve upon our products: We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make the Qonversion Service better and to develop new products.
  • Qonversion may use information derived from the aggregation of End User Technical Information for research and analytics purposes and improvement and marketing of the Services (“Aggregated Data”). Aggregated Data shall be anonymous and in no way reveal the identity of the customer or any end user.
  • Communicate with you.
  • Service related communications: We may send you service and administrative emails to ensure the Qonversion service is working properly. These messages are considered part of the Qonversion service and you may not opt out of these messages while you have an active account.
  • Promotional: Subject to your opt-out preference, we may send you emails about new product features or other news about Qonversion or on topics we think would be relevant to you. You may opt-out of receiving these communications at any time. Please see the Your Rights and Choices section below for more information.
  • Responding to your requests: We will use your information to respond to your questions, service issues, or comments.
  • Administrative: We may contact you to inform you about the Qonversion service, changes in the Qonversion service, and other important service related notices, such as changes to our Privacy Policy or about security or fraud notices.
  • Protecting Rights and Interests: We will use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce our Privacy Policy or our Terms of Service.
  • Legal Compliance: We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.
  • Other: We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent. Please read all online agreements carefully before accepting them.

TRANSFER: We may share your personally identifiable information with third parties for purposes of providing you with the Qonversion services. These third parties may use your information to perform services on our behalf, and to offer you other products or services that may be of interest to you. Except as described herein, Qonversion will only provide personally identifiable information collected on the website to a third party if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws or respond to a court order, subpoena, or search warrant. We may share aggregated, non-personally identifiable information (such as usage statistics or other information) with third parties at any time and for any reason.

Where we store your information

The information we collect from you will be stored in the DigitalOcean's data centers in the USA in the following locations: New York City, San Francisco. DigitalOcean is certified in the international standard ISO/IEC 27001:2013.

LEGAL BASIS: We rely on the following legal grounds to process your personal information:
  • Consent: We may use your personal information as described in this Policy subject to your consent. To withdraw your consent, please contact us at [email protected]. You may also refrain from providing, or withdraw, your consent for cookies. Please see Your Rights and Choices below for more information on opt-outs.
  • Performance of a Contract: We may need to collect and use your personal information, as applicable, to perform our contractual obligations to you.
  • Legitimate Interests: We may use your personal information for our legitimate interests to provide and improve upon the Qonversion Service. We process information on behalf of our customers who have legitimate interests in operating their businesses. We may use technical information as described in this Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
YOUR RIGHTS AND CHOICES:
  • Account: In order to keep your personal information accurate and complete, you can log in to review and update your account information, including contact and billing information, via your account settings page. You may also contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such personal information. We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you the Services, please contact us at [email protected]. Subject to applicable law, we will retain and use your account information only as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
  • Email: If you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself or by emailing us at [email protected]. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to send to you service-related emails which are not available for opt-out. If you do not wish to receive any service-related emails from us, you have the option to deactivate your account.
  • Cookies: You may also refrain from providing, or withdraw, your consent for cookies. Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.
  • Additional Rights: Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.
  • Qonversion also may inform the unlimited audience about the use of the Qonversion Service by any of our Customers, for example, in portfolio and advertising by using company names, logos, and apps icons without acknowledgment or compensation to you.
GDPR
  • Qonversion has no direct agreement with customers' end users. Customers are responsible for ensuring that Users Personal Information has been collected in accordance with applicable law.
  • Qonverion’s Customers install a Software Development Kit (“SDK”) on their mobile app(s) and site(s). The SDK facilitates the transfer of User Personal Information to Qonversion so that Qonversion can provide service to the Customers.
  • Qonversion only receives User Personal Information that Customers have provided us, for the business purposes of providing the Services. EU (European Union) individuals have rights in relation to their personal data which is processed by Qonversion. If you are an EU data subject, you may, by emailing us at [email protected]:
    - Request access to the personal data concerned.
    - Request that any incorrect personal data about you that we are processing be rectified.
    - Request that we erase the personal data concerned.

Withdraw your consent at any time where we are processing personal data relating to you on the basis of your prior consent to that processing, after which we shall stop the processing concerned.

Lodge a formal compliant with the Information Commissioner in Ireland (or your local EU supervisory authority if you live outside the UK) if you have a complaint about any processing of your personal data being conducted by us.
If the requested EU Data is User Personal Information, please include the name of the applicable customer in your request; we will refer the request to that customer to respond directly to you and will support them as needed to respond to your request.

CCPA
  • Qonversion acts as a Service Provider under the California Consumer Protection Act (“CCPA”). Qonversion follows the Customer(s)’ instructions in processing the User Personal Information for the business purposes of providing the Services. Qonversion follows the Customer(s)’ instructions to delete any User Personal Information requested. Qonversion does not sell its Users Personal Information as defined under CCPA. Qonversion upholds Users' right of non- discrimination as defined under CCPA.
Sales of Personal Data
  • Qonversion does not sell any Personal Information to anyone.

SECURITY: Qonversion takes security very seriously. We use commercially standard methods to transmit your content securely including HTTPS, SSL, and 128bit encryption.

International Visitors: Qonversion is hosted in the United States and is intended for United States visitors. If you are accessing the site from the European Union or other regions with laws governing content collection and use that may differ from U.S. law, then please note that you are transferring your personal content to the United States and by providing your personal content you consent to that transfer.

Children Under 13: The Qonversion service is not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from such children. If you are a parent or guardian of a child under the age of thirteen (13) and you believe your child may have provided us with personal information, please notify us at [email protected].

Business Transitions: Upon the sale or transfer of the company and its assets, we will require a purchaser to treat our data under the privacy statement in place at the time of its collection.

Changes to Privacy Policy: Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. If we decide to change our privacy policy, then we will post those changes to this Privacy Notice, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will also keep prior versions of this Privacy Policy in an archive for your review.

Questions, Concerns and Comments: If you have any questions regarding our privacy policy, please contact us:

Qonversion Inc.
1160 Battery Street East
Suites 100
San Francisco
94111

Email: [email protected]