Qonversion Privacy Policy

We are committed to being transparent about the information we collect, how we use it, and how you can control the collection, correction and/or deletion of the information.

We believe that you should have control over the content you upload to the Qonversion Service. We will never share your content without your permission (unless required by law) and will provide you with a clear means to be able to delete your content from our systems.

We believe that you own and will always own all content you upload to the Qonversion Service. We will never claim ownership rights to any of your content and only ask you to grant us license rights necessary for us to provide the service.

We believe that having access to your content is a privilege. If you provide Qonversion with credentials for a third-party service, we pledge to only use those credentials to list the content that you have available in that service and that we will not upload anything into Qonversion without your permission.

Purchase Information: If you purchase paid features of the Qonversion service, we collect your name, billing and shipping address, credit card information and any other information necessary to complete the transaction.

Log-in Information: If you create a Qonversion account, you provide your email address, name and create a password that we store so you can access and use the Qonversion service.

Website Use Information: Subject to your opt-out preferences, we use tools (including Google Analytics) to collect information from visitors in order to better understand how they use our website (e.g., browser type, domains, page views). You may opt-out of Google Analytics cookies using Opt-Out Features on their website. We use session cookies to keep you logged in while you use features of our web application; these disappear after you close your browser. We also use persistent cookies which stay in your browser and allow us to recognize you when you return to the site. You can change your internet browser settings to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you turn off cookies, parts of the Qonversion service may not work for you.

Team Account Information: If your User Account is linked to a Team Account, the administrator of the Team Account will be able to see your name, user name and other personally identifiable information. Your organization’s privacy policy and terms, not Qonversion’s, will apply to their use and storage of your information.

We, our service providers, and our business partners may automatically log the following information about you, your computer or mobile device, and your activity over time on the Site and other online services:
- Device data (IP address, device operating system and version number, model, browser type, display resolution, unique user id, and general location information such as country, city etc.)
- Your usage data (pages you viewed, session duration, navigation paths, information about your activity on a page or screen.)

Provide the Qonversion service: We will use your information to provide the Qonversion service to you; to manage your account; to respond to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges and to perform internal finance processes, such as looking up the status of a credit card charge. In the event of a credit card dispute, we may also share account information with your bank to verify the legitimacy of a charge.

Understand and improve upon our products: We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make the Qonversion Service better and to develop new products.

Communicate with you.

Service related communications: We may send you service and administrative emails to ensure the Qonversion service is working properly. These messages are considered part of the Qonversion service and you may not opt out of these messages while you have an active account.

Promotional: Subject to your opt-out preference, we may send you emails about new product features or other news about Qonversion or on topics we think would be relevant to you. You may opt-out of receiving these communications at any time. Please see the Your Rights and Choices section below for more information.

Responding to your requests: We will use your information to respond to your questions, service issues, or comments.

Administrative: We may contact you to inform you about the Qonversion service, changes in the Qonversion service, and other important service related notices, such as changes to our Privacy Policy or about security or fraud notices.

Protecting Rights and Interests: We will use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce our Privacy Policy or our Terms of Service.

Legal Compliance: We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.

Other: We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent. Please read all online agreements carefully before accepting them.

Consent: We may use your personal information as described in this Policy subject to your consent. To withdraw your consent, please contact us at [email protected]. You may also refrain from providing, or withdraw, your consent for cookies. Please see Your Rights and Choices below for more information on opt-outs.

Performance of a Contract: We may need to collect and use your personal information, as applicable, to perform our contractual obligations to you.

Legitimate Interests: We may use your personal information for our legitimate interests to provide and improve upon the Qonversion Service. We process information on behalf of our customers who have legitimate interests in operating their businesses. We may use technical information as described in this Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.

Account: In order to keep your personal information accurate and complete, you can log in to review and update your account information, including contact and billing information, via your account settings page. You may also contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such personal information. We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you the Services, please contact us at [email protected]. Subject to applicable law, we will retain and use your account information only as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Email: If you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself or by emailing us at [email protected]. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to send to you service-related emails which are not available for opt-out. If you do not wish to receive any service-related emails from us, you have the option to deactivate your account.

Cookies: You may also refrain from providing, or withdraw, your consent for cookies. Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.

Additional Rights: Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.

Qonversion has no direct agreement with Customers. Customers are responsible for ensuring that Users Personal Information has been collected in accordance with applicable law.

Qonverion’s Customers install a Software Development Kit (“SDK”) on their mobile app(s) and site(s). The SDK facilitates the transfer of User Personal Information to Qonversion so that Qonversion can provide service to the Customers.

Qonversion only receives User Personal Information that Customers have provided us, for the business purposes of providing the Services. EU (European Union) individuals have rights in relation to their personal data which is processed by Qonversion. If you are an EU data subject, you may, by emailing us at [email protected]:
- Request access to the personal data concerned.
- Request that any incorrect personal data about you that we are processing be rectified.
- Request that we erase the personal data concerned.

Withdraw your consent at any time where we are processing personal data relating to you on the basis of your prior consent to that processing, after which we shall stop the processing concerned.

Lodge a formal compliant with the Information Commissioner in Ireland (or your local EU supervisory authority if you live outside the UK) if you have a complaint about any processing of your personal data being conducted by us.
If the requested EU Data is User Personal Information, please include the name of the applicable customer in your request; we will refer the request to that customer to respond directly to you and will support them as needed to respond to your request.

Qonversion acts as a Service Provider under the California Consumer Protection Act (“CCPA”). Qonversion follows the Customer(s)’ instructions in processing the User Personal Information for the business purposes of providing the Services. Qonversion follows the Customer(s)’ instructions to delete any User Personal Information requested. Qonversion does not sell its Users Personal Information as defined under CCPA. Qonversion upholds Users' right of non- discrimination as defined under CCPA.

Qonversion does not sell any Personal Information to anyone.