Rest Assured Awesome Parents: I am an actually recording this isn't an actual call with myself ( Santa ) It's a pre-recorded message, and the only thing that is live is the picture in picture. ( displaying your child's face ) I have no access to any of that. Mom's please bear with Santa and his elves we are trying so very hard to bring you the very best this Christmas and if there is any issue rest assured it is being addressed even now, no need to leave one star reviews. We are on it right this very moment updating and improving and it will go live soon. Any questions or comments simply email me: [email protected]