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User Reviews for Jooki
HORRIBLE APP
It bugs out constantly. Even the set up is awful! It makes you go through about 5 or 6 steps before you enter your WiFi password and if you get it wrong you have to completely reset the app and start over. Why not just let us enter it again?! So now here I am on my 5 th try to set this thing up and I’m about to just return it. It should not be this frustrating to set up a kids listening device!!!!!
Good device, okay app
Jooki is exactly what I wanted: a bedtime music device for my toddler. Overall I’m very happy. The app is functional but not amazing. It REALLY needs some upgrades. For example, it would be amazing to be able to control the volume from the app. There are some frustrating elements of setting up the device and app, but I figured them all out in less than 20 minutes.
Unusable app
There is an attempt at good design but the app unfortunately makes the product unusable - we can’t even connect it for initial setup, which is ruining our gift. It seems their entire server is down (site doesn’t work either) and other reviews tell me this is likely to be a persistent issue. We will absolutely be returning it in favor of a competitor - there are a few others on the market and this sets the bar pretty low.
It’s great we like it...
... only thing that would make this better for us is if we could change playlists through app with login instead of Bluetooth...AND, more importantly, work with audible easier without having to do all the download and shuffling files work.
Decent speaker. Worst app experience...Ever
The speaker is decent enough. The system is overpriced but the idea behind the tokens is really great. However, the app will make you want to pull your hair out. I don’t believe I’ve ever written a review for an app before but this one is so frustrating that I had to share this. I’ve used terrible apps before but this one takes the cake. Crashes a lot, is really slow, clunky and to top it off, the implementation to work with new iPhones that have notch is nonexistent. The app hasn’t been updated in 11 months and I think that’s the clearest indication any prospect or current user can have that the company clearly is not interested in backing up their product. Do yourself a favor and look somewhere else.
Wish I’d seen the app reviews before purchasing
Jooki has overall been a horrible experience. The app is bad, the player doesn’t connect, there isn’t support for multiple devices. It needs to be set up every time you want to use it as it drops wi-fi settings. Unfortunately once you get one set up, the instructions to get the second child’s jooki setup is to turn off other jooki players. If you can’t tell already this sets off a death spiral, because once you get the second jooki up, you power on the first jooki and the process starts again. So far support appears to be automated emails with the same FAQ answers I’ve already gone through online. And don’t bother asking for a refund, apparently there’s no auto reply for that question, they just don’t answer, I’ve been asking for a month now. Great idea, but the worst execution of a product I’ve ever been subjected to.
Not worth the price
The idea of kids having their own tokens with playlists it’s smart but the app doesn’t work, support never answers e-mails, they don’t have a customer’s phone number,etc. if the phone is not connected properly, the speaker won’t work, and then when you connect your phone, it won’t recognize your jookie device. I highly recommend anyone buying a JBL or BOSE speaker. They work amazing and cost the same or even less.
Wildly disappointing
It should have been a red flag that Jooki doesn’t show any reviews on their actual website. The hardware (speaker and tiles) are solidly built, though I don’t understand why (a) there’s no play/pause button and (b) they made knobs for kids that the FAQs openly acknowledge are hard for little hands to turn. The app is a dumpster fire. I have to force close it every time I open it, because it only works the first time it opens. I can’t believe I spent so much money on something that works this poorly.
Absolutely horrid, look elsewhere.
I bought a Jooki second gen (and a set of 5 figurines) for my son’s birthday. I’ve had it a week and cannot get it to work. I have emailed the company with ZERO response. So I reached out on FB, and got a response. Their support team has been unable to resolve all the issues I’m having. At this point, I just want a refund and to be done with it. It’s not worth the money and extreme frustration.
Do not waste your money
If I could give zero stars I would. We purchased this player for our daughter for Christmas. We were hesitant because of the price but wanted something she could control herself. What a disappoint it has been. The player itself is attractive; however, after many hours trying to connect it to wifi and the app, which is needed to make it work, we have given up. We have never been able to get it to work. It’s been a waste of time and money. Their return policy is also not intuitive.
Description
The parent’s control app for the Jooki WiFi smart speaker for kids. Jooki is a smart music player device with a simple, intuitive user interface for all ages - a safer way for your kids to enjoy music. View and edit the content of your playlists and start playing music right from your mobile device.
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