alias: sell sneakers + apparel
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User Reviews for alias: sell sneakers + apparel
So far so good except…
As a frequent seller who consigns, it doesn’t make sense that after a sale I still have to await verification. The purpose of me consigning and dropping off my shoes is to have them pre-verified and handled at the FC/Goat warehouse. After I make a sale I should be able to receive my payout, instead my item has to be verified once again prolonging my money another day or two. “VERIFICATION PROCESSOur specialists inspect everything from the label to stitching, texture to color, and so much more. If your item is found to be falsely advertised, we'll notify you.”
Trash customer service and authenticators
I’ve sold almost a 100 shoes with alias and never had much problems. Just recently 3 shoes in one week which all had perfect boxes were marked as “severely damaged”. Ik this is not true so I reach out and ask for pictures and I get no response. I reach out the next day and no response again. Where is the integrity?? Something shady is going on with the authenticators. Then y’all want to overcharge to send the shoes back and when y’all consign them they are marked as damaged box. Y’all send pictures when a shoe is marked as tried on but when the box is supposedly damaged we get no pictures. They are ridiculous and need to hire new members. They were my favorite selling platform but now I’m considering using just eBay and StockX. Fix it!!
High standards for sellers and subpar product provided to buyers
If alias is going to consistently say that my well taken care of DS pairs I've sold through their app aren't up to their standards because of ghost "scuffs" that simply aren't there or for being "tried on" (Guess what alias sometimes shoes are unboxed and reboxed to take photos for selling on other platforms. My shoes aren't unds'd just because I didn't fold the tongue and laces back into the box the exact same way as the factory after taking pictures for sales listings.) I feel like if Alias is going to hold us sellers who are literally making them all of their money to such high standards then they should probably at least take care to protect shoes when they send them out to buyers so that the box doesn't come crushed due to them being lazy/ cheap and using barely any packing paper. The fact that Alias doesn't even try to protect the goods they're shipping to us is more than enough to let me know they don't care about any of us consumers or seller. I will be moving all of my sales and listings elsewhere from now on. 💁🏻
It’d be nice if you actually are able to sell your shoes
I sold items to both GOAT and stockx on the same day, and shipped out both on the same day (Sunday)My shoes arrived at both GOAT and stockx warehouses simultaneously. Stockx already verified and sent me my payout last night. GOAT/alias still have my shoes sitting in their warehouse awaiting verification. Usually it was the other way around and it would be GOAT the ones verifying and paying out faster than stockx. Ever since I downloaded alias my whole experience with GOAT has been garbage. I still have a pair of fragment 3s sitting in their warehouse for almost a month, because they refuse to ship them back to me after verification failed due to yellowing defects. I reached out twice and I got the same response saying they’ll consign the shoes instead. If you downloaded alias and already linked your account them you’re pretty much screwed because now you won’t get money nor your shoes
Would not use if you paid me to.
I will start with the list of issues with alias and goat and why they are trash. 1) fees. $5 fee every sale, 9.5% every sale, 2.9% cash out fee. 2) buyers put bids up on goat and the same people but items for sale on alias to there by manipulate the lowest price shoes and highest bids. StockX does not allow you to do this. 3) no recourse when people fill your bids and never ship the item. I’ve had this happen 20 plus times and my order history documents it all. 4) these authenticators will tell you issues with a badly damaged box so you have to offer a discount on the sale or pay to ship it back to you. They do not provide photos. Box could be damaged by poor shipping policies at shipping companies especially around holidays when they are busy and throwing boxes around or stacking them sky high. They do not offer insurance on damaged goods so as a seller you take the loss. 5) customer service is garbage. They send generic emails and do not care at all about their customers. ~I will avoid this app and the goat app like the plague. I rather burn a pile of money then ever give these crooks another dollar.
“Badly Damaged Box” Option
Alias/Goat should include pics of them receiving ‘badly damaged boxes’ from the seller to the buyer and allow the buyer to determine whether it’s just a ‘nick, a hole, crushed and/or badly damaged’ before canceling the order or letting the buyer continue with their purchase. Having just 1 option for ‘badly damaged box’ isn’t fair. There should be a tier or something else because even some damages aren’t all that ‘bad’. Consider changing things alias/Goat and keep up with your clientele’s needs. Do better like we all know you can. You’re better than your competitors. Show and prove by your actions that you truly are the goat. Talk is cheap.
Canceled sales with no transparency
This company consistently cancels sales for “badly damaged box”. Even if you know you sent a perfect box and can provide photographic proof of the condition on the day of shipment, they will refuse to send any pictures of the supposed “damage”. Also, they have no guide for what they consider acceptable, so you really can’t know why they might cancel your sale. I have pretty much stopped selling on Alias unless I have a PERFECT box AND I can sell for a premium compared to other sites like StockX and EBay. Just know that if you sell on this platform, there is a significant chance that they will cancel your sale for an unsubstantiated reason. You must calculate that in to your potential profits when choosing whether or not to sell here.
Great concept but needs some work
I sell almost all of my shoes on Goat and have a seller score of almost 600. Alias is really useful for being able to see more sale data especially for used shoes which is primarily what I sell. However this app is really buggy. Currently I am having an incredibly frustrating issue for my goat storage listings where the inner angle photo disappears when I am submitting them for sale, but I cannot retake this inner angle photo because I don’t have the shoes with me, they’re in goat storage at their facilities which is the whole purpose of doing goat storage flips. I know the photos are there because relisting used shoes in goat storage uses the same photos from when I bought them including the inner photo except it disappears when the shoes reach goat storage. I have had this happen 4 times in the last 2 weeks and the goat employees don’t seem to understand what I am talking about when I email them. Overall I love goat and believe it is infinitely better than StockX and I feel like alias is an amazing idea but it needs a lot of work.
Dope concept just buggy.
I really liked traversing the platform on Wednesday when I first downloaded this app, I even listed a couple of shoes. Though on Thursday of this week till now I have not been able to open the app at all no matter how I open it. I've tried deleting and redownloading it and nothing works. The only reason I'm writing a review is because one of my shoes sold on the app last night and I've had no response from the support team with opening it back up successfully so I can confirm the sale.
Not recommend
I had a bad experience with this app. I sold a pair of used 9.5/10 AJ 1 shadow 2018 bought on nike app with receipt . Few days later I got an alert from the app saying I got and issue with the shoe authenticity. The reason they gave me was the glitter 🤦🏻 The authenticator didn’t pass saying the wasn’t real because the glitter when we all know glitter in J 1’s was a thing those days. I went back and forward couple of times with customer service on this absurd. They change the issue from the glitter and saying that the shoe didn’t passed authenticity because it was used. The shoe was posted as used!!!!🤦🏻They ended asking me to mark down the price of the shoe. 🤦🏻🤦🏻🤦🏻 it looks like it was the same authenticator trying to get the shoe for the low low. I ended asking em to send back my shoes. I sold em on goat app no problems. So if the shoe was fake? It wasn’t , How passed goat? Just avoid this Alias.
Description
Sell your sneakers, apparel and accessories with alias, the official selling app of GOAT and Flight Club. Maximize Reach List once and instantly connect with 50M+ members in 170 countries across GOAT and Flight Club, the greatest marketplaces for the world’s leading brands. Sell Fast As a dedicated selling app for sneakers, apparel and accessories, alias simplifies selling.
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