Wish - Shopping Made Fun

Name: Wish - Shopping Made Fun
Rating: 4.65527 (2243214 reviews)

Shopping

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Wish - Shopping Made Fun

Shopping

4.7

2.2M ratings

Age Rating

12+

Seller

ContextLogic Inc.

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User Reviews for Wish - Shopping Made Fun

Long time customer...

I’ve been a customer of wish for years. I think it’s fun & often come across things I didn’t even know where available. However abt 15% of the time the products are not as shown or the quality they claim to be; I don’t even bother with buying clothes here anymore because that was a joke! But the worst part is getting stuck with items I don’t want or flat out cant use. Why is returning something SO HARD!? Recently my son bumped me while I was going thru my cart & I accidentally hit the pay button. I tried to cancel it immediately but to no avail what so ever. I was unable to immediately cancel this & when I tried to stop it thru customer service it was nothing more than a useless collage of suggestions at me, not me getting to state what exactly was wrong. I tried several times their way but kept getting messages saying it would take 2-3 business days for them to even respond! So of course it will go thru by then & I will have to start the gawd awful process of trying to get my money back.... This IS NOT CUSTOMER FRIENDLY! I have kept several bad products over the years but enough is enough. Why is there no confirmation before making the purchase? Why are you so hard to reach?! A retail business is nothing without customers so why are yours treated with disregard? U should b as concerned with the entire experience as much as you are with taking payment! I believe I will b moving on to a new & more customer friendly shopping site...

Braintweaker, Feb 14, 2019

Pay shipping on every single item

I’ve had the Wish app for years now I love the stuff that they have on it but I do not like how you have to pay for shipping on every single item that you order even if it’s two of the same item you still have to pay shipping on each item and it seems like shipping has went up on a lot of the stuff I’ve been looking at or bought. Here’s an example; I ordered 2 of the exact same neck Bluetooth speakers same color and same company and I paid $26 for each speaker so that was $52 for 2 speakers then I had to pay $12 plus $12 for shipping on the 2 speakers so I wound up paying $64 for 2 Bluetooth neck speakers and shipping which I don’t understand why I couldn’t have just paid for 1 of the shipping because they mailed both of my speakers in the same package so the company made an extra $12 because they was not mailed separately they came together in the same bag and that really made me mad because they should have mailed them in 2 different packages since I paid for 2 shipping prices on them or they should refund me $12 for shipping it in the same package. But that’s wish for ya. Another thing I don’t like it how long it takes to receive some items I ordered from the wish app. It takes at least 1 1/2 weeks or longer before u will get whatever you ordered so always remember if you need the item quicker then you might want to look elsewhere because it’s not gonna come quicker!

bridgecat1986, Jul 04, 2020

Long term shopper

I've been shopping on wish for years and I have to say I have had some products show up being poor quality but I have had many items be fantastic quality. As of my use of wish right now I am satisfied except for the shipping stuff and a pricing issue. Shipping is irritating as all hell for a couple reasons 1~ shipping is way to expensive often times it's more pricy then the product selected and there is no discounts for shipping 2) shipping takes a really really long time for a lot of items and they change the shipping date on you too so when you try to contact a wish support agent about it they tell ya that if it's not received by xx-xx-xxxx (usually about 1-2 more weeks) then to contact them before a specific date to have the issue resolved. Now for the pricing issue I mentioned above, they false advertise the pricing on (not all but most) items they will say one price then they ask you to select your color or size when adding it to the cart then as soon as you select your choice 8/10 times the price changes and you can't find the product for the price it was originally set at for the product. Besides these things I am satisfied with my experience using wish and having this knowledge I keep it in mind when shopping with them

Button3H, Dec 21, 2019

App is glitching out?

I logged in to my wish account today on the mobile app and spun for extra rewards points. It then took me to the page where I could choose items to use my rewards on. Of which, literally every single item said “Sold Out,” where it usually has the “Buy” button. I thought this was odd but didn’t think anything of it because maybe all the daily deals had just been scooped up already. I then returned to my Home Screen to look for some subwoofer speakers for my car, I was confused when the first few that I had clicked on had also said “Sold Out,” so I started clicking on every single one in the search. EVERY SINGLE ONE, “SOLD OUT,” so then I decided to try and get some customer service support where an automated system gave me a list of very broad options for what my problem was. I wanted to view the FAQ section so that I could see if this was a frequently occurring issue. Never was I directed to an FAQ page instead I was told it would be 2-3 business days to get a response from a representative. After reading other reviews of this app, I expect nothing more than a reply to this review saying “we are sorry about this, we hope you give wish another chance.” I will be back on it in a few hours to see if the problem has resolved but honestly I am pretty disappointed that there is no immediate customer service representatives to help customers. ):

CrazyRage122, Nov 13, 2020

Don’t use Wish

These people don’t even deserve a star. I ordered a purse, Wish uses centimeters, not inches for measurements. When I received it, I realize it’s too small. Contacted Customer Support , here you are asked specific questions that doesn’t even comes close to what your problem is, so you try to make the best selection that may come close to your problem. You have to take pictures of the item with a ruler for measurement purposes. After I went through all of this, Wish CS contacts me and says that the company correctly filled my order, therefore, my problem has been resolved. No it’s not!! If you read the return policy you have 30 days to return your item. The policy says to go to consumer support and click on Return Form, this does not exist, once you click on CS you’re automatically connected with a CS worker and from there on is just a menu of “possible” reasons to select from as to why you’re unhappy with your order. Because the company sent my order correctly that’s it I’m done, there’s no way I can return this one item because according to them my problem was resolved. I order two other items from Wish around May 10, 2020 and I still haven’t received them. They pushed the delivery date back to June 14, today is June 15 still don’t have my items, they’ve pushed the delivery date back again, this time it’s July 4. I may be stuck with a purse I can’t use and I may not ever receive my other items, but I WILL NEVER DO BUSINESS WITH WISH AGAIN!!!!!!!

Grits4girls, Jun 16, 2020

Horrible customer service

Order an item on april 22 at 6pm. Got my order confirmation. Waited for e-mail process /shipping confirmation. On april 27 i got confirmation order was process, , 30 minute later got e-mail my item was shiped and delivered on the 24. After contacting UPS, The tracking number provided was to another person with another addresS. Tracking info also indicated what ever ship waight less than one lbs and my item was well over 2lbs. and to top it off the tracking info said it was shipped hours before i even had placed my order. Ci have been going around in circle with customer service. They kept telling item was delivered and to check around my front door. I live in a fenced in house,no way anyone get to my front door if i do not unlock the gate first. I ask for a new tracking number for my item and they kept going round in circles. I have like 10 e-mails with all kinds of thing i need to do first, the last being that they could not give me a refund since the item had been delivered. Even after i provided all the communication verifying the tracking number was incorrect, which they should have on file, they said sorry but no refund..and all i wanted was a new tracking number since the one provided was not to my order...so either i got scammed...i know i will never buy anything from them again and will discourage anyone to do so also....i am reporting to the better business folks...

Luna2982, May 01, 2020

Been using wish for 5 years now!!

I’ve been using wish for 5 years now and quickly learned the ins and outs of it. It comes down to this, you’re usually paying less than $15 for most stuff so be mindful that you get what you pay for. I’ve had things that get delivered within a week and look exactly like the pictures and fit AMAZING and I still wear them. I’ve also had things that take 3 months to be delivered and look nothing like the picture and are such poor quality I throw it away. I’ve never returned anything because honestly I’m lazy and HATE returning things, even to regular stores. So I see it as, if it is delivered and I hate it, I’m only out a few dollars and the world will go on. The things I’ve had the best luck with: shoes (specifically sandals), bathing suits and lingerie/bralettes. I’ve bought multiple dresses and tank tops from here too and still wear them daily. I really really really recommend looking at the reviews on the item and see what others have to say about sizing and quality. If I see poor reviews I won’t buy it but if everyone raves about how soft and true to size a bra and underwear set is or how cute and comfortable a dress is, I usually take that as a good sign and buy it. Hope this helps!!

mcasey98, Jul 09, 2020

Don’t fall for their traps

It’s a useful site if you have the time to wait for products, sometimes up to 3 months. When using the coupon codes, a lot of the discounts don’t go towards shipping do you get either buy a product for $2, get a 5% discount, and pay $3 for shipping, or you can get a “free” product, but pay $5 to ship it. You just have to be careful. THEIR LIMITED LIMITED QUANTITY DEALS ARE A SCAM! Sorry for the caps but out of the 60 attempts to get an item during one of these deals, none, absolutely none, have gone through. I don’t understand why they do this as it just pisses the customer off. They do give you a refund but make sure your card company allows for several credits. This was fine print that I’ve never known about. My credit card company, that I’ve had for over 5 years, only allows 4 credits per day, and after that, they charge. So to clarify: I thought I was getting a deal, was very excited for the deal, but then found out it was false. They refunded me the $2. Since I’d bought 8 items at $1/piece, and $1 shipping for each, I was refunded my $16, then charge $10 for each of the 4 additional refunds. In other words, I paid $40 for items that I’ll never get. Because of this, I’ll stick to Hollar, overstock, and Zulilly. TL/DR: use this app sparingly, don’t expect to get what you pay for(and in cases of quality, sometimes you get exactly what you pay for). And you might end up losing money.

Moxy momma, Aug 05, 2019

First purchase didn’t go through!!! Lost free gift offer

My first purchase on the wish app didn’t work. I put all my information in which they stored to my account, but after clicking check out the app just endlessly loaded. After about 5 minutes I closed the app and opened it immediately back up to see that my order wasn’t in my orders list and didn’t go through. I checked my account settings and they did store my address and card information though which is weird if my order didn’t go through how did you save my information? I contacted customer support and they were no help 3 times they explained a time limit after I explained to them 3 different times I IMMEDIATELY checked out and the app didn’t load. I then lost the free gift offer because of this lag/bug in their app and they were no help to me to receive my “free gift” which I still was paying the shipping for... or even to give me an explanation as to why it happened, only saying the excuse of a time limit which doesn’t apply because as soon as I made my account and received the free gift offer I immediately checked out and the app endlessly loaded which cost me the free gift offer and never put my order through but somehow saved my card information.. Customer support needs to do a lot better, maybe actually read what is sent to them and try to help not give an automated message about a time limit which has nothing to do with the situation they were contacted about.

Neeks100, Jun 10, 2020

Terrible customer support

If you have an issue with an item, there’s no way for you to just write an email to customer support. It forces you to click through options until finally at the end you can write your problem along with a photo of the item. Well when I tried to upload the photo, the app kept malfunctioning and wouldn’t let me upload it. It wouldn’t let me send the message without a photo, but it wouldn’t let me upload a photo. So I had no way to contact customer support with my issue. I tried another day to do it and it finally let me upload the photo but by then it said they couldn’t issue a refund because it had passed the timeframe. I tried to explain why I couldn’t send my request sooner but they didn’t care. They just kept sending me an automated response and closing my request without resolving the issue or acknowledging that the app wasn’t working. But lesson learned that I will never attempt to buy clothes on here again (or anything). But especially clothes. I normally wear an xl or 2xl but on wish even a 5xl is too small for me. Their clothes are a joke and they’re really cheap quality. I’ve gotten some earrings I like on the app but some of them have come broken. And I’ve ordered several things that never arrive. Plus the items really aren’t that cheap when you consider how much shipping you pay per item. They make you think it’s cheap and then charge a ton for shipping. So no, this website is not worth it and the customer support is terrible.

Skkid18, Mar 31, 2020

Description

Style doesn’t have to be expensive. Wish is a US-built, mobile shopping app that lets you shop from a variety of items from merchants around the world. HOW IS WISH SO AFFORDABLE?

Wish connects shoppers directly to merchants, so shoppers can find affordable goods. JOIN MILLIONS OF BUYERS FROM AROUND THE WORLD ON WISH See why shoppers around the globe have made Wish their go-to marketplace to find anything they need. BASED IN THE US, SHIPPING GLOBALLY We built Wish to make shopping easier for you! Our San Francisco headquarters is hard at work connecting you to merchants that offer the latest trends.. SHOP WITH CONFIDENCE Wish purchases are eligible for a refund within 30 days of delivery. SECURE PAYMENTS When buying with us, we strive to keep your information safe. Rest assured that you’re in good hands. REVIEWS, VIDEOS & PHOTOS Read through customer reviews, view photos, and watch videos of their purchases. TRACKING Track your purchases. CUSTOMER SUPPORT If you have questions about your order, reach our customer service easily through the app. Our customer service responds quickly. WISH EXPRESS SHIPPING Get faster shipping with Wish Express! Items with the Wish Express truck icon arrive at your door faster. DISCOVER DELIGHTFUL PRODUCTS Find just about anything you need. Browse through trendy fashion, shoes, electronic gadgets, kitchen tools, home goods, kids’ clothes, men’s and women’s clothes, beauty, jewelry, watches, accessories, and more. SHOP FASHION Fill your wardrobe with the latest in women’s and men’s fashion. Discover dresses, jackets, tops, sweaters, athleisure, swimwear, lingerie, jeans, shirts, workwear, underwear, heels, boots, sneakers, and more! STOCK UP ON ACCESSORIES Complete your look with the latest accessories. Find hats, scarves, belts, watches, jewelry, backpacks, purses, gymbags and more. FIND ELECTRONICS Fill up your home with the latest gadgets. Shop drones, cameras, phones, battery packs, headphones, and the newest electronics. BROWSE SPORTS Get active with a selection of sports goods including equipment for basketball, baseball, soccer, track, hiking, biking, exercise, and more. FILL UP ON BEAUTY Wish has everything you need for a flawless look. Fill up your beauty cabinet with skincare, masks, lipstick, foundation, moisturizer, and gorgeous makeup brushes. DECORATE YOUR KITCHEN AND HOME Wish has a delightful assortment of home and kitchen goods. Find cookware, kitchen tools, lights, organizers, linens, bedding, trendy decor, and more. WISH and the W logo are trademarks of ContextLogic Inc., registered in the U.S. Patent and Trademark Office and in other countries. All rights reserved.