Icon Weverse Shop

Weverse Shop

  • Shopping
View in App Store

Weverse Shop

  • Shopping
3.7
1K ratings
Age Rating

4+

View in App Store

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Average for the Shopping category The most popular in-app price for the app

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User Reviews for Weverse Shop

1
Absolute Terrible- Zero Stars !

I have had so many issues with shipping and customer service, each order I’ve placed has been a hassle and a problem. I preordered my BE album early and it took forever to ship out. It came damaged and customer service never got back to me about resolving the issue. I preordered the most recent seasons greetings package on November 11th, 2020. My order still never shipped, meanwhile all of my friends from different places in USA all received theirs in the first week of January. I contacted customer service and they immediately closed my case and told me to allow for delays. This is honestly ridiculous. This is the worst online shop in the entire world. I wish I could give zero stars!

AimeeBrooke1, Jan 11, 2021
1
Customer Service is Awful

This app has to have one of the worse customer services. I had sent an inquiry about an order on January 28th, was given an automatic response and haven’t heard back since. I’ve since tried to make another inquiry but the bot customer service will not allow me to. An item I preorder has not shipped yet the same item I ordered months later ships AND delivers? Something doesn’t add up there and they won’t give me any answer. Another issue I have is I had ordered TXT albums specifically for the photocard benefits. I ordered 5 albums in hopes I’d get one photocard of each member. They gave me 5 photocards of the same member. Really Weverse? Does that make sense to you? Why wouldn’t you at least mix up the selection even a little?Weverse, you were fine in the beginning but as time goes on, it’s like you guys don’t care about your customers anymore.

brxana.xo, Feb 08, 2021
1
Worst online shop ever

I am an ARMY and as much as love buying merch of my fav group ever , I rather never do it on this shop. Literally the worst ever experience with an online store. Bought the ARMY membership with kit over an year ago, and it cost around $75 and did not receive the kit yet. It has been more than 1 year and contacted the customer care 15 times in one year and still get excuses and automated replies. Literally the worst shop ever that I have encountered. Not going to renew the membership or buy any more merch from weverse. Had thought that since it is owned by BH, the service would be better and we wouldn’t need to give our money to 3rd party sellers to procure merch but this is the worst online shopping experience ever especially as an I-ARMY! Ridiculous shipping fees and they never deliver products! Lost my money and don’t know whom to complain to!

BTS_ARMYforeva, Feb 05, 2021
2
Customer Service is Horrific

I’ll start this by saying the merchandise offered is great and I’m glad there’s an app for it. However, my customer service experiences have made me seriously pull back on what I buy in case there’s an issue. If you get the merchandise without it being damaged, great! If it’s damaged though? Be ready to get frustrated. The customer service team seems more like artificial intelligence rather than an actual human being responding to you, that or they’re stuck with a script they can’t alter. Half the time your question isn’t fully answered or they tell you you’ve put in the wrong type of request (apparently you should open a return request when you want to replace a damaged item instead of an exchange request….🤨). Overall, it’s gotten to the point that when I get something delivered I hope it’s not damaged because then I’ll have to deal with their support team instead of being happy my merchandise is here. Not the type of reputation you want to have as a brand. Also, if you live in the US be prepared to wait forever for the merchandise to ship. For some reason they can’t use statistics and data to make a reasonable estimate on how much product they’re going to have to ship stateside. You’ll see fans in other countries get their items several weeks before you do despite them having a distribution center here. Long story short-love the merch but Weverse shop…..get it together would you?

Echelon Gurl, Sep 26, 2021
4
Customer Service

I love this app, it's where I get all my BTS merch if I can't get it here, HOWEVER I don't like the customer service! I've been trying to get a question of mine answered for so long but there is no button for me to ask them. I ordered an album on pre-order right now and I bought it when it said it could still ship to my country, now it's telling me it's not available to ship to my country when you go on the icon to buy the product A MONTH after I bought it! It looks totally different and tells me something else when I tap the icon of my purchase, so it's just very confusing I can't get this directly answered by them.

Francoeur6220, Nov 09, 2020
3
Iffy to navigate

I can only speak for BTS shop. I want to be able to search using keywords, like “hoodies”, “in the soop” and the app doesn’t have much function. It’s so annoying to scroll and browse through so many different categories of merch to find what I need. The merch aren’t very well organized either. For bts US shop, I don’t get why some tours or online concerts have merch is in the ‘merch’ section while others are in the “tour merch” section. Serious just make a desktop version please. Hybe laid out tons of ambitions to grab money in every corporate meeting, but years after launching their shopping app their fans (aka me) still struggle to find a single tshirt. 🤷🏻‍♀️

Ihavetimetowritereview, Nov 18, 2021
1
BTS Artist Launch

This is seriously the worst experience I’ve ever had with anything merchandise related. The app is so slow and won’t load properly even though Hybe is fully aware of how many BTS fans are waiting to to get the boys merchandise. It is infuriating as a paid member that we are not given priority in these launches. It’s is beyond sickening because you can be on the app and right when it hits 11 kst everything is sold out. How does that happen? I was infuriated today when I was paying for my stuff to all of a sudden be bumped off and told with a message that my items where out of stock. I am fuming and I hate Weverse and I seriously hate Hybe. The way the treat army is unacceptable and it gross. This has been the worst experience ever.

Jaybabay1, Jan 25, 2022
1
Needs to Add Bot Verification Test

I’ve been trying to get the exclusive Artist-made merch and have not been even close with each drop. Weverse Shop needs to implement a bot verification test with each transaction because it cannot be humanly possible to check out within 15 seconds. Secondly, within minutes of the merch selling out, there are multiples of that same item selling on eBay. I’m sure BTS would be upset knowing that their merch is consistently sold to scalpers and their true fans are unable to purchase. This is such a simple implementation measure and I hope Hybe does so sooner rather than later. All of these let-downs are heartbreaking when we truly love and want to support our boys.

kckc410, Jan 13, 2022
2
so frustrating

Obviously i’m glad that there’s is an app i can go to where i know i’ll definitely be getting official kpop albums/merch. However, with that being said, the customer service and the process of actually getting the item to you after purchasing is absolutely horrible. the customer service (at least for the usa shop) is a nightmare. the responses you get after sending in an inquiry are very automated and unhelpful which makes it feel like there’s no point in asking questions at all because they will almost never get answered correctly, and occasionally they don’t get answered at all due to there being no response from the weverse team. My current situation im in is what compelled me to come onto the app store and write this review in the first place. I preordered bts’s 2022 season’s greetings from the usa shop on weverse almost three months ago. it said that orders would begin shipping a little over a month after i purchased for preorder which i was willing to wait because it made sense. However, after messaging customer service three times, i still have no current information about my order/package. It’s been almost a week since the latest date for orders to be shipped out and i still haven’t even gotten a confirmation email about my order. Overall, it’s a nightmare purchasing items from this place and i overall don’t recommend it unless you have to, especially on preorder.

please dote, Feb 24, 2022
5
why you should get this

story time: a while back I had gotten a txt lightstick from Walmart so I can save some dollars and when it arrived it was damaged and I found out it wasn’t even official, I was angry so I did what I had to do and I bought a txt lightstick off WEVERSE when I tell you that it arrived so fast and I was suprised considering I’m like 1-2 continents away maybe even 3 (I’m U.S based) and it didn’t arrive damaged and most importantly it’s real so moral of the story I was in distress and weverse came to save the day (It was so worth it and txt was so fun ily weverse y’all got my back #bffsforlife)

sophia and luger, Jun 20, 2023

Description

All Things for Fans, Weverse Shop The official merch store for fans across the globe! Want to get the latest merch from your favorite artists? Then Weverse Shop is your answer! □ On Weverse Shop, You'll Find... 1.

Membership, Membership-only Products, and Light Sticks! Join the official membership and get access to membership-only products! 2. Official Albums & Merch You'll find all the official albums and merch right here! Don't miss out on the Weverse Shop-exclusive special gifts! 3. Online Live Streaming Tickets Become a part of your favorite artist's fanmeetings, concerts, and more online! 4. Media Content (VOD) Buy the exclusive media content on Weverse Shop and watch them on Weverse! 5. Weverse by Fans Use your favorite artists' photos, logos, and texts to customize your very own merch! 6. Special Events for Weverse Shop Customers Buy from Weverse Shop and enter the raffles for offline fansign events, video call fansign events, showcases, and more! □ Follow Weverse Shop on social media! - Twitter: @weverseshop - Instagram: @weverseshop

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