Wanelo - Shopping & Fashion

Name: Wanelo - Shopping & Fashion
Rating: 4.61605 (36726 reviews)

Shopping

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Wanelo - Shopping & Fashion

Shopping

4.6

36.7K ratings

Age Rating

12+

Seller

Wanelo, Inc.

View in App Store

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User Reviews for Wanelo - Shopping & Fashion

Very disappointed

I know that you should not really expect much from apps like this, but I have ordered things from this app several times before and have always been happy with the purchases considering the price I paid for them. However, I placed an order on February 16th, it was supposed to arrive between March 11th and March 27th. It is now April 29th and I have never received the order. The tracking number has said it is “on its way to a USPS facility” since about February 21st. I have emailed Wanelo over 10 times. The first time I received a response reiterating exactly what I had wrote to them, which was not at all helpful. Now, the only response I get is the automated ones. I have now left them a voicemail with no expectations of receiving a response. I could recommend you many other shopping apps over this one: Romwe, SHEIN, Zaful although it’s a little more expensive. Anything but this app. Do not waste your money, their “Wanelo guarantee” is clearly a flat out lie.

98?, Apr 30, 2020

Very Disappointed

I used to use this app multiple times a day. I was Creating wish lists and downloading links to things I had bought and wanted to buy.. for me and for gifts. I used it as a dream closet (like Pinterest, but with links so I could go back to my links to purchase).... I haven’t been able to post products in over a year... online or in app, I even created an alternative account to see if it was just mine. It wasn’t. I got in contact with customer service and then technical support. They kept reassuring me that it was being worked on. They always needed just “a few more weeks”... it’s been over a year, and multiple updates later with no solution. I absolutely loved this app and it was my Favorite. I’m so disappointed & probably going to end up deleting this app from my phone all together. All the items are fake and cheap looking. It used to be the best of both worlds, people that wanted to post from really popular stores and links, could post.. and people who wanted to buy from Wanelo Stores could. Now it’s one sided and it will be deleted from my phone. I don’t recommend this app, which is heart breaking for me to say considering how much I loved it.

Carlonala, Feb 26, 2020

Ease of shopping

I must say that I am relatively new to shopping replicas. But I got the bug! This site, WANELO, has been the easiest to navigate so far. The pictures are plentiful and the description is detailed. I have not yet received any items, but I am looking forward to seeing how the item and the pictures match. I believe that my first impression has been five-star!! When navigating through the other sites, they either don’t have a quick picture of your product in detail, or it takes you a few tries to get the piece that you are specifically looking for, or it takes you to totally different piece merchandise. On this site, it groups like-items together which eases honing in on the actual piece that you are looking for. Because, let’s face it, when we shop, we already have something in mind. I will write another review once I receive my merchandise (LV Tri-fold card holder with a rose-pink button and pink interior). I cannot wait! Talk to you soon, LizLev!!

ealmsn, May 14, 2019

Don’t get this app

1 unfortunately ordered from Wanelo and immediately there was a red flag AFTER I checked out that my purchase would be delivered the very next day. I reached out to Wanelo via email and was told "they would contact the seller and keep me updated." 5 davs later I still had not heard anything and my order still said"processing" so I reached out again via email and was told again, they would reach out to the seller and keep me updated.Another few days go by and still no update, my order is still "processing," so I call Wanelo and am told the supervisor will send me an email looking into this within 24 hours. 24 hours later I get the same story from the "supervisor" that they will reach out to the seller and keep me posted. 2 weeks later and here I am, 60GONE and now Wanelo will not respond to emails or the voicemail I have left and you surprisingly can call at any hour of the day and never speak to anyone on the phone.Do not recommend, will delete this app and tell all my friends to do it as well!

forutofindout, Dec 29, 2022

don’t waste your time or money

i don’t recommend this app at all! i’ve only ordered one thing from here and it said it would be here by 10th-17th of december. i ordered this item as a christmas gift ONE MONTH AGO and here it is december 16th and it still says “preparing to ship” not to mention that on december 10th it still said “processing” and i had to email them about it just to get it to say “preparing to ship” and it still says that. Also the tracking number apparently doesn’t even exist. so i emailed them again TWICE and still no reply. called and when to voicemail. i’m going to be highly upset if i don’t receive my order or get a email back. and if i don’t get my money back for not receiving it since it says “100% money back guarantee” if you don’t receive your order (which i should’ve known was stupid to put on something anyway) that’s basically saying some people don’t even get their order. i’m going to be one upset person. i’ll probably have to call my bank to get the money back. DONT WASTE YOUR MONEY OR YOUR TIME ON THIS APP. also read the other reviews. it’ll give you more and more reasons to not even bother

Haley🙌🏽, Dec 17, 2019

Horrible customer Service, Scam

I unfortunately ordered from Wanelo and immediately there was a red flag AFTER I checked out that my purchase would be delivered the very next day. I reached out to Wanelo via email and was told “they would contact the seller and keep me updated.” 5 days later I still had not heard anything and my order still said “processing” so I reached out again via email and was told again, they would reach out to the seller and keep me updated. Another few days go by and still no update, my order is still “processing,” so I call Wanelo and am told the supervisor will send me an email looking into this within 24 hours. 24 hours later I get the same story from the “supervisor” that they will reach out to the seller and keep me posted. 2 weeks later and here I am, $120 GONE and now Wanelo will not respond to emails or the voicemail I have left and you surprisingly can call at any hour of the day and never speak to anyone on the phone. Do not recommend, will delete this app and tell all my friends to do it as well!

katieconnell, Sep 17, 2020

What a joke

I’m rating this 4 stars so everyone can see this review. Do NOT buy from this app. The quality is extremely cheap, the sizing is all wrong, and they take forever to ship to you. I’ve bought from here a few times and I will say some times you get lucky with a purchase, but majority of the time you get exactly what you pay for, crap!! It’s cheap for a reason, you get what you pay for I guess. Also the support team is awful. I had an item in my cart I didn’t know about and when I went to check out it didn’t give me a summary of what I got until after I had already got it. The support team did nothing to help so now I have crap on the way that I didn’t even want. Good luck to the rest of you. My advice would be to look at the reviews before getting something.

Kr!ssy95, Apr 26, 2018

All items shipped from China!

Buyer BEWARE!!! Everything that I ever ordered from this site was shipped from China which always took a very, very long time to receive, also when I was over charged on my Capital One credit card account for items that I never received I contacted the company and never received a response so my credit card company suggested I fIle a dispute, I did then I subsequently received a very threatening email from them (extremely nasty) which I saved, Capital One was able to get my money credited back to my account, then I received another email informing me that they were closing my account with them (not a big deal) and could not ever order anything from them again unless I contacted my credit card company and told them that I needed to retract my previous dispute and inform Capital One that they had resolved the issue between myself and them, which had not ever occurred. Hopefully this will help someone else from being ripped off!!!

Lish Sorrells, Feb 06, 2020

Customer service is atrocious and review credits are no more

I have concluded that the creators of this app don’t care about making in functional. The quality continues to degrade and despite reporting problems to support, nothing changes. Through the holidays of 2022 I used Wanelo to order many gifts and items for myself. Close to half of what I ordered never arrived. In some cases the order was cancelled by the seller, but most of the time the order was left in “processing” limbo and I would have to contact customer support to request a refund. Even then, it took weeks to months of messaging them to actually get a refund. I am still trying to be refunded for orders in which I was sent a completely different item than what I ordered, and they are only willing to give me Wanelo credit and not my actual money back. Beyond these issues, I have also contacted customers service about numerous issues, including being charged more than I agreed to pay when ordering, credits disappearing from my account for no reason, and review credits failing to show up. None of these issues were solved and after following up and speaking to supervisors with no progress, I can only conclude that they don’t care to fix the app or make it function. At this point I don’t get review credits at all anymore and all positives of this app are gone. It’s March 2023 and I am still trying to get refunded for orders made last year.

Marisa tw, Mar 18, 2023

I’ll say what i don’t like about this app…

The log in process… i enter my email and then receive a ‘magic log in link’, what even is my password? There is no area for messages, so you are notified by email of order confirmation in which you get that magic link again to check your order status, etc.. and it only opens up the home page.. also there is no place to look up your order or past orders or any recent activity except for the items you’ve saved. It’s extremely unsettling to order something and have no way to check on it. The app is very vague. I’m not sure what happened but it was not like this years ago when i first discovered Wanelo. I loved it then, now i feel like I’d be a fool to purchase something from a site with my own money that gives no legit information on the order even after you click the link. Luckily the order I’m waiting was not paid for with MY money lol

mulaaaaysia, Jul 01, 2022

Description

WANELO (Want, Need, Love) is a marketplace connecting you to stores with the best deals on over 20 million fashion, beauty and home products. 1. Save big! Get $30 off EVERY DAY, plus 60-90% off shoes, accessories, dresses, tops, home decor, and more! 2.

Buy with trust! Millions of products have reviews with photos posted by REAL shoppers. Every purchase is always secure and backed by The Wanelo Guarantee. 3. Every day, Wanelo will show you new products, personalized just for you. As you save products you like, Wanelo learns your style. The more you use it, the better it gets! 4. Use Wanelo to browse across categories and search for items from 17,000 different stores. 5. Our loyal shoppers get special promos weekly and can earn loyalty rewards bonuses! P.S. You can earn money when you invite your friends to shop with you! What are you waiting for? Download the Wanelo app today!