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Mobile
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vs. average for the Travel category, $, by region
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Cannot check in for the flightThis app is terrible.
Better just use the website You can’t check flights, impossible to do any type of changes, impossible to check in and get bounding passes Maybe that why it’s a budget airline
Both the website and app are not good by any means. My flight is in a month and I want to simply look up my flight and verify my selections as far as seat, time of departure, baggage etc. You can’t even do that, when you input your info(last name,flight) the only things that appear are options like change flight, change name, additional services. How are they not going to show me a more user friendly info layout showing my actual flight info.
Worst airline I have ever used. I wasn’t able to check in due to there own website not working, went to the airport for help and I arrived and they told me sorry we overbooked and gave your seat away. Refused to do anything, cost transportation and my hotel in the next city.
What more can I say. Fire your IT department… hire new people to develop a new app. By the way… the website is identical to the app. It’s trash too. And on another note, $69 for carryon is an absurd price(it’s priced on the app and website this way). I’ll add to this review after the flight…
Absolutely terrible app. You click one button and it opens your browser as if you weren’t using an app. Slow, finicky, confusing. Just book with another airline.
It’s true when they say you get what you pay for… that’s my thought when I think of this airline. Then you realize you’re being charged for every “addition” and in reality it’s not much less than some of the more quality airlines (LATAM, Avianca, etc) that won’t give you a headache and make you dislike tracking. Apart from that which is my own opinion, the app is completely useless. You try to check in and it takes you to your browser. Every change or search takes you to the browser… absolutely useless.
They 1000% steal your money when it comes to luggages and they don’t care about you because it’s not their money that is getting stolen. Multiple time i have experienced that i buy the luggages and when i arrive at the airport, it’s not in the system, like if i never bought it. I highly recommend to every single person to never choose viva before thinking of downloading this app.
If you have the ability to choose a different airline PLEASE do so. It took me a couple of days to actually get a successful purchase of a ticket. I’m surprised they even make money. To be clear I’m only criticizing their website and app but how else am I supposed to even get a ticket.
Most of the app is just a wrapper around their website. And half of the buttons actually just take you to their website. Not sure why Viva Air bothers making an "app". Was probably just a checkmark item on some manager's checklist.
Viva, la aerolínea que #RetaLoConocido y cambió la forma de volar en la región. Haz de tu viaje una experiencia única y personalizada. Con tu Viva APP podrás: Buscar tu vuelo para viajar a destinos increíbles Comprar boletos a los mejores precios Administrar y conocer el estado de tu vuelo Realizar tu Check-In digital para llevar tu tarjeta de embarque en tu celular