Icon USPS Mobile®

USPS Mobile®

  • Business
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USPS Mobile®

  • Business
817K ratings
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View in App Store

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User Reviews for USPS Mobile®

I want the old Informed Delivery back!!!

Although this app contains Informed Delivery as well as some other things that I do not use or need, it is a serious headache. It does not allow me to stay logged in. Every single time I open it, even if it hasn’t been very long, I have to go through a multi-click login process. Often it gives the message that my session is about to expire, but when I push extend, it does not work. At that point, it is necessary to click log out. Then I get the pleasure of waiting five seconds for them to redirect me to the main page. Then I get to go through the log in process again. Once I’m on the page with my deliveries, there is a big chat balloon that I can’t figure out how to get rid of, and it’s there even when chat is closed. One time I tried to use it, and no one ever answered. To be fair, I did only give them 10 minutes, so maybe I was hasty in closing chat. I tried emailing customer service a couple weeks ago, and I never received a reply. I had expected “new and improved” when they said they were closing Informed Delivery. Instead, it is the same app with a few headaches added. Gotta love the government…

AFFTP, Jul 02, 2021
Please fix the pop up

I love all the features available on the app and use it almost daily. My only complaint is the with the recent update came an incredibly annoying pop up. Every time I open the “track” section, I get a pop up warning me I’m “leaving the app” and subject to the privacy etc for the website. I assume this is because the track section actually launches a tracking webpage within the app as it isn’t opening Safari. It probably wouldn’t be quite as annoying if it did not pop up literally every time I go back to the main screen of tracking info. For example, I click “track” in on the menu, it pops up. I select a tracking number from my list to see more details, then go back from the detailed tracking page to my list of tracked packages, it pops up again. I add a new tracking number to my list, it pops up again. I add a name to that tracking number, pop up again.

AMGrail, Oct 23, 2021
Fix your app please

Please fix your app, I love your app when it’s working because I always enter my ph number and check the text box to stay updated on my deliveries and also to notify me when delivery is made which has worked great till now. Now when I try getting text updates and hitting the done button and checking the I agree box it does nothing, usually I always get text right away telling me everything and then continues keeping me updated by sending me more text and now when I click the done button it’s done nothing I tried getting rid of the app and re-downloading it still it does nothing as if it’s not working at all I can track my package one time by putting in the tracking number and that’s it, it will not let me send my ph number for text updates which I’ve always done before flawlessly so something is wrong with your app please fix it so I can continue tracking my packages

dougjones_3, Jul 17, 2021
Informed delivery

I am really appreciative of this informed delivery service, because I truly believe that where I live, the super of the building has the main key to the mailboxes. However I am highly disappointed that for any mail larger than a regular sized envelope pictures aren’t taken. I am in a building where this no good man is getting away with a federal crime and I truly need a picture of every last piece of mail coming into my mailbox because USPS has not changed the main mailbox key even though I complained about this many years ago to USPS . How long should this man be able to do this ? I don’t know. But i truly think he and his sons have been doing identity theft with my identity. I’m trying to get the proof. However no super of any building should have the main key to the building he lives and works out of because it’s creating a perfect storm for a person of nefarious intentions like himself. Thank You and I truly hope the right person reads this and it could cause some kind of change in my building. Thanks again.

DR mommyof2, Jan 01, 2022

Ok I’ve never had good experience with usps. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week usps doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist.

elusivesnake, Jul 28, 2019
My Go-To App

I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered.

greatgoode, Aug 07, 2020
Malicious, conniving data collection

This is not an app. It’s merely a fancy bookmark placed on your Home Screen. I only started using this when the dedicated Informed Delivery app was discontinued. At first I had issues with having to constantly sign in. But then I realized, that it’s not an app but a bookmark which launches and uses safari (if you’re on iPhone) and accesses the USPS using your web browser. The issue with this, is that places cookies and tracks all your internet usage, sites you visit, etc etc continuously, after that. I just want to get a preview of my mail. I don’t want the freaking USPS collecting all my data on every other site I visit. The most infuriating thing is that on the App Store, it says “this app does not collect any personal data”. Well that’s true for two reasons. One, it’s not a stand alone dedicated app to even begin with. Two, it doesn’t have to track you via the “app” because it uses Safari to access services/info, and THAT tracks you. I am deleting immediately and I guess I just won’t use Informed Delivery anymore. It’s things like this that give me no mercy for the state the usps is in.

Illuminate7, Jun 06, 2021
New Year, New Issues with (Dis)informed Delivery

Like many other users noted, this app used to work well. Unfortunately, with a somewhat recent deployment, they’ve managed to wreck Informed Delivery’s package information. I should be seeing around 20 items listed as inbound packages, yet the app shows me ‘You currently have no scheduled deliveries’…I’ve removed the app completely from my device, re-downloaded it from the app store (as their support staff suggested as a last ditch effort), so I am back to only truly knowing when I have inbound packages from eBay’s notifications that an item is going to be arriving later today.It’s pretty bad when other, external companies are able to know how to extract the data from USPS’ database through APIs, yet USPS’ own developers cannot even find and accurately release their own data inside one of their own products/apps!At this point, it’s a worthless option to even have on the app until they find and resolve this issue…It’s counterintuitive to have an application that’s supposed to be more friendly than the full site, yet you always need to navigate away from the app to their full site version if you want to track incoming packages using their tracking numbers you were provided from another company. Do better.

Mark in Wi, Jan 20, 2022
Almost pointless for tracking now

I used to use this app a lot to organize, label and track packaged which were coming and going. Since the app has been changed to redirect to a website instead of providing tracking info within the app itself, I can no longer change the tracking number to a label I can recognize faster, there’s an annoying pop up alert every time you visit your list which was never there before and pressing cancel or ok does the same thing, so not sure why they bother having two options for input there. Then instead of staying within the app to see my information, I get redirected to my browser and have to bounce back and forth between the browser and the app to view multiple items. These updates are huge leaps in usability failures. I can save time by checking my email and clicking the links on there to get almost the same usability experience. There are still some not so often used features I can still appreciate in the app, but as far as tracking goes now? … nah…

Nickname Gestapo, Jan 22, 2022
Missing features I need

I got this app and hoped to be able to do two things: see where blue dropboxes are and send physical money orders to any address. This app cannot do either. I’ve been trying to limit how much I have to go to the post office since my day doesn’t often take me past one. I had really hoped this app would show me where all the blue dropboxes were on my way to and from everywhere. I checked it one day after downloading it and found out there was supposed to be a blue dropbox just down the street. I got there and didn’t see one anywhere. It would’ve nice if the app’s designers added some place to show a picture of the actual dropbox so you don’t have to drive/walk all over the place looking for it in the general vicinity of the map marker. I also hoped it had a feature that would allow me to send physical money orders to whatever address I needed to send to just like you could do at a post office. I currently need to send some to a PO Box. I don’t see any feature for that at all. Smh. I hope both these features are added in the future so I can take care of my business quick, fast, and in a hurry without having to detour to go into a post office and during business hours.

Remnant1018, Sep 15, 2020


Access popular USPS.com® tools on the go with the “USPS Mobile® app: calculate shipping prices (limitations apply), find a Post Office™, look up a ZIP Code™, schedule a next-day pickup, request USPS to hold your mail, access Informed Delivery® to track packages and digitally preview incoming mail, and more. WHAT CAN IT DO? The USPS Mobile app allows you to: • Check the status of shipments sent using Priority Mail®, Priority Mail Express®, Certified Mail®, and certain other delivery services.

Nickname your shipments and sign up for text and email alerts to notify you of the delivery status. • Calculate a Domestic or International Price to determine how much postage you will need when you ship a letter, card, large envelope, or package (limitations apply). Choose retail or online pricing, add any extra services you need, and view the total, too. • Find USPS® Locations when you need to get to a Post Office™, Self-Service Kiosk (APC®) or collection box with an easy-to-filter locator. The USPS Mobile app uses your device’s GPS to show your closest options on a map, along with their Regular Hours, Special Hours and Last Collection Times, and provides mapped results with driving, walking, or transit directions. • Look up a ZIP Code™ for any U.S. or Canadian address. • Schedule a free next-day pickup and have your Letter Carrier pick up Priority Mail®, Priority Mail Express®, Global Express Guaranteed®, or Merchandise Return Services shipments from your home or office during regular mail delivery. • Request Hold Mail Service while you’re away, and we’ll keep your mail at your local Post Office™ for you to pick up or be delivered by your carrier when you return. • Scan the barcode on shipping labels with your device’s camera (Note: this function is not available on iPad 1 and iPod Touch models without rear-facing cameras). The app recognizes the shipment and stores the label number, so you can stay on top of delivery status. Link to Informed Delivery to track packages and digitally preview your household’s incoming mail arriving soon; view grayscale images of the exterior, address side of letter-sized mailpieces.

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