Icon UKG Pro (UltiPro)

UKG Pro (UltiPro)

  • Business

UKG Pro (UltiPro)

  • Business
4.4
7.4K ratings
Age Rating

4+

View in App Store

Price Intelligence:

Average for the Business category The most popular in-app price for the app

Price Intelligence based on:

123,617
apps aggregated
4,613,380
in-app prices defined
58
main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Business category, $, by region

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User Reviews for UKG Pro (UltiPro)

1
Not remotely user-friendly

I’m not sure who are giving these glowing reviews. This app seems to have been designed as just a mobile website and not even accounting for how people log info with phones or generally go about using apps. I will grant that the app LOOKS modern and clean — which is great and I do appreciate. But sheesh, so SO clunky to use the time logging feature — which is the primary reason I downloaded. It’s so time consuming entering time, I am going back to using the browser version on my phone (when remote from my computer). And that decision itself should tell you how bad this app is, because the web version is also a clunker to use on the phone!Please, make a version or something that doesn’t take so many taps and clicks to do what you need it to do. Maybe snag some ideas from some competitors or something.

AnonERM89, Jul 31, 2020
3
Works only on or employee platform. Will not work for multiple jobs

I use this for my position at one of my several on call jobs at hotels and parks in the Orlando area.These places all use Kronos for payroll timekeeping and you keep track with this app.My issue is it will not allow to interchange these 4 different places to track time, pay or sign documents or check schedules.I constantly have to stay on top with managers, as I cannot run more than 1 employer. Cannot load multiple apps for other jobs and have tried to erase one address to put another to see if that works…and it does not….this was when it was Kronos.Is there any possibility to list other employers and scroll to one you want to use. I know others with several on call positions in same dilemma.

between rocks, Jul 14, 2021
1
Constant issues

This app is terrible. It never works, I have issues every single morning trying to clock into work. The desktop site is just as bad. Every morning I have to login both the app and the desktop to see which one will work first so I can clock in for work and not be late. I have to email my boss every morning to let him know I’m not clocking in late but that the site or the app does not work and he has to adjust my time every week. I don’t understand how a company like this, where their customers depend on their app to clock in the employees and track their hours cannot get an app or a desktop site to function especially during a time like this where many people are working from home and need to depend on these apps. I’ve had to use several different types of site or apps over the years to clock in for work and this one has been by far the WORST!

crystal8685, Jul 10, 2020
1
Always has an issue

The UI is clunky and slow. It always asks for a password, and never has anything faster like a PIN for logging back in. It always takes at least 2 minutes just to clock in, even longer if the app is running in the background and gives the logged out message. Logging in from that screen only gives an endless loading screen, so I have to force-close and log in again. I get a lot of issues logging in, and everything acts as a setback to logging my hours. Passwords expire with no warning, so instead of letting me log in to clock in to work, then updating my password if it would expire in the next [unit of time], the app would rather me sit around and fiddle with making a new password for ten minutes and waste time that I don’t get paid for and makes me late for work. I most often use this app to punch in and out of work, and that’s all I need it to do. I shouldn’t have to log in multiple times to make one punch.

Del Cambo, Apr 08, 2021
1
Awful User Experience

As a department manager I cannot begin to describe how terrible this app is and the pain it creates. I manage a team of 31 people who use this app. I have multiple users, multiple times per week, who all report the inability to correctly use the time clock. They get screens that never load or error messages saying that our company doesn’t exist. I have confirmed with our IT department that everything is set up correctly, made sure all of my users have the most up-to-date version of the app, and even made everybody reset their passwords in an attempt to get this thing to work. It’s now at the point that my employees have to send me notes to correct their time cards almost every day. If it was up to me I would take our company of more than 400 users to a different solution.

dmbtrav001, Jul 07, 2021
1
Awful User Experience

As a department manager I cannot begin to describe how terrible this app is and the pain it creates. I manage a team of 31 people who use this app. I have multiple users, multiple times per week, who all report the inability to correctly use the time clock. They get screens that never load or error messages saying that our company doesn’t exist. I have confirmed with our IT department that everything is set up correctly, made sure all of my users have the most up-to-date version of the app, and even made everybody reset their passwords in an attempt to get this thing to work. It’s now at the point that my employees have to send me notes to correct their time cards almost every day. If it was up to me I would take our company of more than 400 users to a different solution.Update: New app name, same poor performance. Same Company not found messages, same unintuitive work flow. Our company had to tell all employees to use desktop computers to clock in and out because the app is so glitchy.

dmbtrav001, May 10, 2022
1
App Rarely opens out works

I’ve been using this app just about everyday for work since May and it will allow me to sign in maybe half the time. I’m constantly having to ask my superior fix my time sheets because the app doesn’t want to work correctly. He’s annoyed and tired of changing it all the time, and I don’t blame him. I’m TIRED of seeing the same two messages when I try to log into the app - “No company servers available” and “we’re having trouble connecting to the sign in server”. This happens literally at least half the time I try to sign into the app in order for me to “Clock in” or “Clock Out” of work. It’s come to a point that I have to pray that my app will work properly. This shouldn’t be the case, especially if y’all had any competent coders and programmers. However, WHEN IT DOES WORK, I do like the UI of the app and how it’s organized. But again, the app rarely even works in the first place. It’s literally become a joke within our company because it’s known to be UNRELIABLE.

jacoba16, Nov 12, 2020
1
Connection / never works

I never write reviews but this app is just horrible I just had to share to hopefully get this issues resolved. And after reading all the reviews it’s still the same issue! The app never connects, consistently can never connect to the server, or save punches! I just started a new company and they require us to use this app to clock in and out for work and lunch. But just like every review here I have to hope the app will connect on time or login correctly or even connect to the server! I have to login before my start time and keep it open in hopes it will be functional for me to clock in on time. And as far as lunch I spend majority of my lunches battling logging in or making sure my lunches save! Every week I have to email my manager to correct some punch whether something didn’t save or I couldn’t login to punch in on time! As a new hire that makes me look incompetent! Come on developers I know I’m not the only person experiencing this issue as it’s been addressed here in the reviews for over a year now! I write this because I’m forced to use this horrible app otherwise I would not be here! Please fix your app!

JonBurkett07!, Nov 23, 2020
1
I don’t know why this app gets such good reviews

This app used to work well. When my company first started using it it worked. Now for the last several months the app is useless. My time is split with two entries per day. The app only show the first entry. It says 8hrs but only reveals 4 of them. If I add time in another entry it will show up but the second half of my day is still missing. Trying to take time off is a pain. Half the time I try to put in for a day off and the app does nothing. I have to go to a computer and log into the full website to schedule time off. The mobile site is also useless for scheduling time off. I reported this to my HR department and was told UltiPro knows about the issue. How hard can it be to fix when you had a working app and go live with a new app that breaks the most useful features and months later nothing is done about it? Please fix this app and please test your software before release, or at least go back to the working version.

rawkhopper, Jul 16, 2019
1
Icons deceive the ease of the app

Deceiving, miss-leading is just simply the one thing I would say. The icons appear as if will be user friendly until you try to use the time and attendance nightmare. To have to scroll and scroll because the search function is specific enough. The main heartache is literally Editing your daily inputs by also scrolling and scrolling each time you have to enter a field of data. The worst because for most phones at a point while scrolling the screen jumps and you have to start over. I believe for date or time entry it should allow for manual entry. No copy and paste ease adds to the stress of this day entry each day multiple times a day. As most of the stress is with the UTA format I have to score this app as 1 star but I would give half of that. If they made this a easy as the linked learning/training add on I would give the app a full 5 star rating

Rebekahwar, Feb 01, 2021

Description

Ultimate Kronos Group's UKG Pro mobile app delivers instant and secure access to relevant employee information and tools. Managers can make informed decisions and take immediate action with real-time data synchronization. Employees can quickly access their personal HR and pay information, communicate with coworkers, request time off, and more.

The UKG Pro mobile app makes it easy for managers to respond to employee requests with the ability to receive push notifications. Download the app now and stay connected at work, in the field, and on the go. Please note, the UKG Pro mobile app is only available to authorized customers of UKG Pro.

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