UKG Dimensions

Name: UKG Dimensions
Rating: 4.31526 (170745 reviews)

Business

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UKG Dimensions

Business

4.3

170.7K ratings

Age Rating

Seller

Kronos Incorporated

View in App Store

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User Reviews for UKG Dimensions

Just awful

I cannot see any department staff without digging and even if I click on a location I can’t really see what it says bc it trails off and your cell won’t allow you to see the full description. Definitely PC friendly app-not phone friendly at all. If I click on anything looking to see what it is the app will boot me out and I have to sign in all over again, losing my place. If you search for something in the search box you have to completely delete the word for what your searched when finished before it will let you see “my information “ again. My app started with three quick links on the homepage. I went in and added all the quick links on my dashboard and it will not show them all-it just gives you 6 of them and the others aren’t on the dash at all. The dash also won’t let you configure in what order you want you quick links (ie my schedule, my time off, etc). I also cannot see who I am working with or who else is scheduled that day bc again, it’s not cell friendly and once you do find a name for a coworker the information ends with their job title, not any information listed on their shifts and it appears the information trails off again where it is not visible by cell. So again, it’s awful. Should not be this difficult to manage-not user friendly at all. I’ve been messing with it for a week and I still can barely figure it out. No one needs Another problem in their life-so fix this.

417mom, Feb 12, 2023

A truly frustrating user experience

Just started using this through my work and was promised that Dimensions would be ‘my new favorite co-worker.’ That is very inaccurate to say the least. The login process is slow and painful. If you get in the app to say, request time off, if you leave the app for even a second to reference your calendar the app logs you out. There is no schedule view that allows you to see your schedule for the week in it’s entirety on one screen. Because of the slow login process most employees will screenshot their schedules to avoid having to login all the time. But while there are several ways to view your schedule, none of them include having your full week with start and end times visible in one screen. Also no option to request paid time off, only unpaid. The app is also constantly offline or freezing, both on the phone and on the in store kiosk.

Amyemmycadle, Aug 12, 2023

Worst App of All Time

Garbage app. Only gets one star because I have to use it and it functions well enough that I know when I’m going to work once I see it. Screenshot to see my schedule so I can plug that in elsewhere. Ridiculous that it signs out if you open a different app or navigate away from it, even just in one second. The most annoying thing I have ever encountered. Garbage. Waste of time. Can’t even see my schedule for more than three days at a time; where I’m working. Hot, stinky garbage. Navigating to time off requests is okay, but there is no field to type in why I am requesting time off. That’s important and then I am left explaining in person or sending a blanket Microsoft Teams Message to my management team as to why I need to request time off. Garbage. Can’t see which department I am working until I click into my time on a certain day in schedule, brings up another page but it is only a piece of it, if scheduled in meetings or facilitating you have to click to the side to see that, navigates away from the other days. Why can’t it all be on one screen? You could see it so much more clearly if it had smaller boxes in a weekly or pay period view of each day and a scheduled department label for the days. Can’t believe it signs me out even if I want to look at my calendar app on my phone. Total waste of time, paper would be easier for the user.

appalachianbanjo, Sep 19, 2023

Can not log in!

The run around is stupid ridiculous, I do not have time for this , all of a sudden asked to choose a different account when I have only one account. When I click on use a different account it gives me the ONE option to choose from the one I have been using . I reset my password and tried to sign in and it signs me out automatically. Because of my VPN it shows Virginia log in attempts but all at the times I try to log in. When I was able to log in to the limited account access , which did not allow me to see my wages . I have had no trouble from when I first set this up till now when I need it the most .

Blackstar73, Apr 21, 2022

Garbage

I used to have to take pictures of my schedule so I knew when my days off were and could then make plans better. Then I found out that it was online. Great no more picture taking! Then the company I work for replaced the old working just fine system with this pile of garbage. The app is the least of the problems now but this is about the app. The app only shows a handful of your scheduled days whereas before I could see two weeks worth of my schedule. Now I have to go back to taking pictures. They need to make it easier to edit punches. They need to make it recognize 30 minutes as a break instead of claiming it’s a “long break.” Needs a lot of work to get to four or even five stars. Facial recognition would be nice too so I don’t have to constantly log back in with manual typing.

blueknight1st, Jun 29, 2022

Garbage

Edit 2: Had to take it down to one star because now I can’t log in at all. This wouldn’t even be an issue if you would just implement a very basic feature like FACIAL RECOGNITION. I turned my phone off and then on and still can’t log in. Complete garbage.Edit 1: App just keeps getting worse. Now it auto logs you out when you put the app in the background. Still can’t use facial recognition to log in. Please get your act together and make the app easier to use. Eliminate unnecessary steps.I used to have to take pictures of my schedule so I knew when my days off were and could then make plans better. Then I found out that it was online. Great no more picture taking! Then the company I work for replaced the old working just fine system with this pile of garbage. The app is the least of the problems now but this is about the app. The app only shows a handful of your scheduled days whereas before I could see two weeks worth of my schedule. Now I have to go back to taking pictures. They need to make it easier to edit punches. They need to make it recognize 30 minutes as a break instead of claiming it’s a “long break.” Needs a lot of work to get to four or even five stars. Facial recognition would be nice too so I don’t have to constantly log back in with manual typing.

blueknight1st, Mar 27, 2023

Bad software, worse app

Quite frankly, all of the 5 star reviews must be from bots and not real people. The app is not user friendly, neither is the desktop version either. You can’t stay signed in to the app, therefore you can’t get notifications if your schedule changes/is posted, if employees put in time of requests, or for anything really. Currently, there is a bug on the iPhone app where as soon as you log in you just get a blue screen. I deleted and reinstalled the app only for it to work for about 2 hours before going back to a blue screen. Trying to edit or add any shifts (especially if they have to be transferred to another location) is a lengthy process for no reason, and half the time the transfer doesn’t save so you have to do it 4-5 times to keep it up. Overall, a subpar software and worse app.

camtw11, Sep 05, 2021

Functions, but needs better UX

As a user of this app for about two months now, I have to say it’s mostly functional, but only after you’ve spent time learning it’s weird quirks and wobbles. It constantly logs out (which, given it has financial info on it makes some sense) but doesn’t send you to the login screen. You must force-close and reopen the app to sign in, no Face ID or “Remember Me” options available. The geofence clock-in function works only half the time (even when standing in the same spot for testing purposes) and the notification/inbox system is egregiously difficult and unintuitive. I think UKG has some good ideas for this app, but is averse to the notion that oftentimes simpler is better.

ColbyLeRoy, Jun 24, 2022

Consistently frustrating

Everything about this app seems “designed to annoy”.Extra steps, steps, steps ...Want to check your time card? No problem! ... well .... actually clicking “time card” just takes you to another screen, where you can now select “My Timecard” (which is the ONLY choice on that screen, so thanks for that extra step). And then it will only show the pay period that just ended, so you need to open the calendar now, and select “current pay period”.Did you approve an employee’s time off?Great. But wait, she wants to change her plans...Just go in and change it right?Wrong. If “I” sign off on my employee’s PTO request, it can only be edited by “MY” superior. Sorry ... but that is asinine. Kronos Dimensions is frequently “experiencing connection problems” - usually when people need to clock in or out (naturally!).I find the whole Kronos experience annoying, overly finicky, and a complete waste of time. The icing on my particular slice of cake came yesterday, when I FINALLY was able to log in, after a 20 minute period where the app just spun and spun, I tried to enter a punch for my employee and Kronos - get this - BEGGED me to go to the App Store and leave a review. Be careful what you wish for, Kronos.

Colejm, Aug 19, 2021

WASTE OF TIME!

Nothing about this is user friendly. Took over an hour to schedule 12 shifts, one at a time. Only has list view without the month on the days. So easy to get lost and schedule the right day in the wrong month. Could you get rid of the list and give a month view so we could see what month we are in. When clicking help it has nothing to help with schedule. Left in the dark and frustrated. It would have been easier to dive 60 miles to my job site to use their pc to put in my request. Desktop version is not much better. Do you have instructions or videos somewhere that actually help navigate this frustrating app? No stars !!!!!

Cr8zyErRn, Jul 19, 2021

Description

The UKG Dimensions™ mobile app is built to help you connect to work right from your phone, wherever you are, night or day. Its powerful capabilities allow you to effortlessly bring your best to work and enjoy life bringing the balance you need. Quickly and securely access your employee information in just a few taps.

Whether you’re looking to punch in, check schedules, swap shifts, or take time off, the UKG Dimensions mobile app is built for you. Are you a manager? Manage on the fly — stay productive while also being there for your people. Take care of exceptions as they happen with real-time alerts and notifications. Quickly flex schedules to accommodate employee requests. With a glance, gain insight into team productivity and inspire their best. Gain real-time UKG Dimensions access right from your mobile phone and get connected today. Need help getting started? Check out our simple guide for employees and managers at https://community.kronos.com/s/wfd-mobile Notes: -To start using this app, your organization must enable access and provide the tenant URL. There are additional mobile features that must be enabled by your organization which could be based on your role (not all mobile features may be available to you). -Not all UKG Dimensions features are available on mobile.