Icon Uber Eats: Food Delivery

Uber Eats: Food Delivery

  • Food & Drink
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Uber Eats: Food Delivery

  • Food & Drink
4.8
5.1M ratings
Age Rating

12+

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User Reviews for Uber Eats: Food Delivery

2
Drivers Don’t Follow Directions

On Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them.

Anonymous63$,!,8/9, May 23, 2021
5
Uber eats is the best

So honestly I’ve been using Uber eats for a good while now and I can say that it is amazing! So many places to try out and I love it’s membership. Uber One is very reliable and totally worth the price because delivery fees and service fees be 🙄🙄🙄 but yea definitely worth it and lots of things you can redeem your points off. Personally I think that Uber eats should expand your area by at least an extra mile since the max is like 4.5 miles or 5 miles, something like that. There is a chick fil a nearby but it’s a drive and Uber eats declared it’s too far to deliver to so I was bummed out. Another thing is that Uber eats have way more deals and coupons then any other service! It makes no sense how every 2-4 days there sending coupons to my email which I’m thankful for cause I guess that’s the best way to lure in customers. Finally there customer support is sooo nice and kind. I once ordered Uber eats late at night and I asked for a specific order but McDonald’s gave me the wrong order so I contacted Uber eats and they gave me a complete refund of my order and gave me a 13$ tip. All I can say is that Uber eats really cares for its customers if there customer service is fast, drivers are fast, and usually the food is fast as well. PS: Uber eats is wayyy better then DoorDash 🤮🤮🤮, there service I’m not gonna talk about

Carlositoes, Jan 26, 2022
5
Payment Problems

I have removed all credit cards from Uber Eats. I am proud to say that I have paid all my credit card balance is down to a zero balance. I went to update payment information with a personal debit card. On my first attempt I accidentally entered the wrong date. That is completely my fault… I have not been able to use this card. Every time I try to enter it correctly it comes back saying that the card cannot be processed. Keep in mind there’s over $18,000 in this account. I have reached out to Wells Fargo and they said they see the Uber Eats request coming through and are being approved on their end. They said that this is completely on Uber eats and not on the Wells Fargo side of things. The funny thing is I’m able to enter my credit card information. But if I do that then I have to pay off the balance every month. I don’t want to have to think about this or add an additional step. Uber eats has no way to reach out to request help with this type of problem. You’re just left sitting in the dark with zero options. Other than continue to use credit cards because they won’t reach out and help you. For the amount of money I spend with Uber eats. I use them every day… Sometimes multiple times a day. I am disappointed. I wanted to make sure they get this one star review. The lack of customer support on their end… They have earned this one star review.

cncksleifkskslfj, Jan 16, 2021
1
DO NOT USE! you WILL regret it

Had horrible service from Ubereats when I was using them five years ago, again and again, consecutively bad, along with terrible support for said horrible service, and decided never to use them again. As stated, it’s been five years. They offered a $25 off an order of $30 to come back to the app. Decided to chance it. What a surprise, it’s been hours and as usual, our food hasn’t been picked up so by the time we’d finally (maybe) get it, it’d be so cold and disgusting that I wouldn’t want to eat it. Canceled the order and asked for a refund for that exact reason, and the cheapskates wouldn’t let me keep the promo. I ordered this as a very rare treat for myself, and the entire app failed to deliver. Hasn’t changed despite the passing of five years. Y’all probably would have more drivers if you paid them a living wage instead of the disgusting “by order” pay that you do in order to get the most work out of people for so little pay that they have to work for multiple delivery apps at the same time in order to scrape by. But nah, why be decent when you can make cash hand over fist that you’ll never be able to spend on one lifetime.UPDATE: after the app crashing multiple times and support being, unsurprisingly, the worst, instead of cancelling the order and giving us a refund, they’ve allowed someone to pick it up despite the fact that the restaurant is now LONG closed. Crappy app. Crappy support. Cold and inedible food. Use them at your own risk.

Cordeux, Feb 10, 2022
5
Uber eats review

Horrible service today. I don’t know how you could offer such horrible service knowing how important this day is for most Americans. I’m in the hospital with my wife who just gave birth to my boy Ethan. I’m under slept I’m under feed so I figured I ordered food off Uber eats. I ordered food first from el monaquito I believe was the name who cancelled my order but not before taking my money out of my account which I probably won’t get back until after New Year. To make matters worse I order a second time to a different restaurant which they charged me again and after waiting for the food for nearly 2 hours they cancel the order like are you guys kidding me and guess what they already charged me so now I’m down 100 dollars like what if that was all I had so what I don’t eat today and trying to contact Uber eats we’ll forget it it’s close to impossible. I feel cheated. Uber eats this is unacceptable. Get it together look online never will you find me ranting on online on any other business prior till today but no one has ever made me this angry because at least those businesses have the decency to take responsibility for there mistakes and acknowledge there mistakes and improve. You guys hold our money and reverse the charge which we don’t get back until weeks later at times. You owe me interest if you borrow someone else’s money as you’ve done mine you should pay interest on it.

JCVillalvazo, Dec 25, 2020
2
I think I’m done with this app finally.

I’m not paying for your pass. So why do you show me all these options for free delivery? I can’t see the actual delivery price until I’m done with my order. Feedback: It’s crazy frustrating to see $0 for delivery if you have the pass but you can’t see how much the fee would be if you didn’t get the pass. Then you go through the whole process of ordering something and then when you get to your cart, your $20 meal turns out to be $30 because of the delivery fee I wasn’t allowed to see until the very end. And then now it’s like, I can’t justify paying $30 for an omelet delivered. $20 was already crazy. It’s so annoying. SO annoying. I honestly am just angry. The way this app is set up, it’s terribly un-user friendly for anyone who doesn’t have the pass. Is that the goal here? To have your app bother me so much that I buy your pass? Hot take: no one needs an omelet that bad. Btw two nights in a row now I’ve waited an hour or so for a meal to then have it canceled. Tonight there was no explanation to why either. Just cancelled. I don’t know how you could improve the experience for users there, but I thought I’d share that with you too. It’s another reason I think I’m done with this app. Developers, don’t bother responding to this. I really don’t think I’ll ever use this app again. Im tired of this. It’s just so gross to have such blatant promotion of something I don’t want forced on me if I want to use this app.

Jon Geaudeaux, Dec 02, 2021
5
Whole order wrong

My son’s birthday dinner. I understand the limited menu. However, we paid for an adults Chicken & fries and got 3 chicken and 10 fries. A child’s size. We ordered and adult size being he’s 16. I had to cook more food for him. Then the bake potatoes came with nothing. I asked load. Salad had no dressing. I had no dressing at home. The shrimp & Chicken pasta came dry no sauce. I tried putting but on it, but didn’t help and not what we paid for! I understand with delivery we end up heating up our food. I’m ok with that. However, our steak was order Med-rare and it came well done and dry. We ask for extra bread & butter and was willing to pay for any extras!!!! When I looked at the receipt there wasn’t a single note on the yellow receipt or the white receipt attached to both bags. I call Outback they had Uber eats call me. On June 8th the promise a credit and will take a few days. After 12 days I thought something wrong. I reached out to them and they are refusing my credit being that it’s 7 days past the date that it was paid for. After they already promised the credit on the day that I ordered it. I keep getting this stand answer and no help other then they will not credit me back because it’s now 5 days past their 7 days. Side Note this is not Outback fault!!!! It’s Uber eats!!! There was not a single note on the receipts!

Lord Forbes, Jun 18, 2020
5
Great application, climbing prices

The application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem.Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.

MistaWondaBread, Dec 23, 2018
1
Worst customer service ever

So I have to say I have successfully used Uber eats many times. That said if something goes wrong, there is absolutely no recourse. Recently, after trying to find a restaurant in my area to pick some food up from I placed an order. It was for a Vietnamese restaurant that I had been wanting to try in my neighborhood. Except the one in my neighborhood had closed a few months before without me knowing it. The one I was clicking on was three cities and about 45 minutes away. The moment I place the order and the address came up I realized the mistake. I quickly called the restaurant and told them not to make the order. They said they would cancel it and suggested I reach out to the app. I tried to call the app immediately but there is no phone number. Anywhere. Customer service literally does not exist. Finally a few days later I track down an email. I made the complaint. I told them it had been only 90 seconds from ordering to cancellation. I told him the restaurant confirmed that they had never made the order. But they don’t care. They sent me an auto generated reply and charged me $23 for a meal I never had. A few friends told me this is happened to them as well, as if the app is intentionally suggesting places that are too far away. I suggest you call the restaurant directly and have their delivery people bring the food or use another app with real customer service. I certainly hope this isn’t a window into a human less future. Sad. And expensive.

Never Ate, Oct 12, 2021
5
Never order delivery for a specific time!

I’ve ordered through UberEats before and have not had any major issues with deliveries. However, the two times that I’ve ordered with specific delivery times requested, there has always been an issue. No exceptions. The first time which was several months back, my order was over an hour late and the restaurant actually sent their own driver to deliver, but yet I’m sure Uber charged the restaurant for this. Unacceptable. The second time was yesterday, the restaurantI ordered from called me three times letting me know that the food was ready but no Uber driver had come by to pick up. It is impossible to get a hold of any customer support via chat on the Uber app. Impossible and very unproductive. I could not cancel the order because the restaurant had already worked on it, and I could not reach someone via chat. Long story short I will say they ended up refunding my order because I sent several messages very upset. My food was actually picked up and delivered three hours late, cold. It was not the restaurant’s fault it was UberEats support and the inability to contact someone in an efficient manner as soon as a problem arises. This is my reason of giving them one star because the app has no good way of contacting someone fir help.

Paprika11, Oct 30, 2020

Description

Find Food Delivery On Your Budget Hungry? Find the food you crave and order from restaurants easily with the Uber Eats app. Track your food order in real-time.

Get your food delivered by delivery people using the Uber Eats app. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish or meal. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food using the Uber Eats app now. SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Order food to be delivered by delivery people as soon as possible. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! PICKUP OR DELIVERY Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and request your order be left at your doorstep. EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a Uber Eats promo code to redeem a discount on your food order. Tip easily in the app. No cash needed for tipping. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's BBQ, and more. AVAILABLE INTERNATIONALLY Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery Uber Eats is currently available in cities and metro areas including Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Brussels, Cape Town, Chicago, Dallas, Denver, Hong Kong, Johannesburg, Glasgow, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. Visit ubereats.com for more details!

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