Icon Square Point of Sale & Payment

Square Point of Sale & Payment

  • Business
View in App Store

Square Point of Sale & Payment

  • Business
301.1K ratings
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Block, Inc.
View in App Store

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User Reviews for Square Point of Sale & Payment

Horrible Customer Service

I love love love the square app it’s easy to create invoices. The customers can see all the charges and details and pay easily as well. However, their computer system has locked my account twice now to check information for fraud. This would be a good feature except both times they have locked it on a weekend day and they won’t even discuss it with you until Mon-Fri and then you gotta wait another 48hrs for them to review the details. I travel for work transporting across the whole US. All of my customer payments are in my square account that’s how I fund my gas to drive to the next customer and eat etc. they locked my account and stranded me over 1,000 miles from home with another persons pet that I was transporting for 4 days. For 4 days I was stuck in a travel stop parking lot eating chips and listening to a Whitney pet because they were miserable and ready to get home. The customer luckily was understanding but that could have gotten me a horrible review cost me my reputation and or my business all together. After the first time I figured it wouldn’t happen again because I started making better invoices with extra customer information and guess what it’s Saturday I’m stuck in Ohio because I can’t get gas to make it down to Texas to get my next pick up…I message support and they won’t help tell me I gotta wait till Monday!!! Uh are you freaking serious….

4FukS8k, Apr 23, 2022
Withholding my money for 90 days without explanation

I know many people that use square and like it my experience wasn’t so good I got everything all set up no problem, took my first payment than after that I couldn’t transfer my money. I received a notification saying that I had more setup that needed to be done so I went through the 11 step set up questions/ info that they asked for shortly after that I received an email said that my setup was submitted successfully and it would take 2 days to review. 4 hours later (on a Sunday) I received an email saying that my account was deactivated with no explanation why, so I called them the next day to try to figure out why and all they could tell me is they couldn’t support my business. I did some research to see if anyone else had this issue and apparently it fairly common. So I called again the next day to try to get it figured out and get my money that they are holding and got the run around I ended up talking with someone in account services and she couldn’t tell my why it was deactivated, they only thing she would say is I could refund the payment and ask for a check from the customer (who requested payment by credit card) she repeated herself 4 times and than hung up the phone on me while I was asking her a question. I would recommend that NOBODY use square due to this customer service or lack of service now I have to wait 90 days to get paid when I was depending on this money to continue doing business

Colt-R, Apr 07, 2022
Worse Company I’ve Ever Came Across

At first, I was really starting to get excited about working with different companies to create a seamless process for both me and my customers. The ability to have multiple payment options and payment resources was awesome. However, since I’ve signed up I’ve been running into nothing but issues with Square. I have literally done nothing wrong at all! I have an official registered business with a business tax ID. I created an invoice for a service I provided to my guest and square is holding my funds after I’ve given literally everything they’ve asked me for. Without any explanation they’re holding my funds, suspended my account then deactivated after I’ve done everything they asked me to do. I’ve emailed numerous of times with no response and I called and the rep literally stated he doesn’t know why they deactivated my account what kind of professional business are you running Square? I trusted you guys with no only my personal and business information but as a platform to collect my funds for me and this is how you treat your customers? This is unheard of! Someone should be able to explain what’s going on and steps on how to resolve the problem if something else is required of me. Having your rep tell me idk and not receiving email responses back is not going to work!

Danielle Ds, Oct 20, 2021
bad bad very bad worst customer service ever

I started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in court

derrickmia, Jun 24, 2020
Took my money!

I’ve been using Square for seven years, never had a problem with anything. I had a fraudulent charge attempted on my card after putting seven dollars worth of gas in my motorcycle, A scammer tried to draw 300 and square stopped it. I actually talked to a human, and they said they’d send me another card. The representative said they were putting a block on my account so I couldn’t lose any money, but that means you can’t contact the company either, if they block you on your card, that blocks you from corresponding with them as well. They wound up sending me three new cards and a new card to the criminal who tried to steal my money. Now, they have $500 of my money they’re holding and will not let me transfer it to my bank, nor will they let me use Apple Pay or speak with anyone. Worst customer service anywhere! Going on two weeks now and I need my money, $500 is a lot of money for a small business, do not get square for payments! Go anywhere but don’t go here, they will leave you stranded like they have me. Update; tried to use Apple Pay today thinking I could get some of my money, declined my $35 purchase and two minutes later there was a $100 fraudulent purchase attempted. I have no idea what’s going on with this company, but it’s definitely not reputable.

Doug Canney, Jun 19, 2021

Stop using square immediately!They have changed their terms, and now a small business like mines is brought to its knees, because they flagged me as potential fraud, I am not fraud I am a plumber, I did a job for a regular client of 3 years, have been using square for years, without issue... Not today,The client paid as usual with the same card they have used for years, but square said it was fraud, are now holding my money and have gone into my actual bank account and removed the funds from the last payments from this card, draining my account completely and putting it into overdraft....WHY? Oh wait there is no customer service to answer that, hours and hours of phone calls to another country have netted me nothing, now they refuse to give me my first payment that started this, and have taken back the last payments made with that card, I talked to my client, they called their card services, and they said no problem on their end, and also no refund on their end. So square now has several thousand of my dollars, some of which they actually stole from me, and wont return...I dont even know what to do, And I have no idea how to get my money back, I cant even go do work because I have no money to put gas in service truck..they took it all...This is what happens when computers take over... You cant reason with a computer..Now im broke.. And NOT a Fraud..

IDSwasher74, Apr 15, 2022
Great app for small business, okay for friend to friend

I absolutely love this app and I would recommend it to anyone who has a small business or more. It does a great job of organizing the transactions that take place throughout the business day, week, month, year, what have you, as well as helping to keep your books straight for tax purposes. The only thing I would complain about, and it is just due to my impatience, is the mere fact that the availability of funds from time of transaction to the time in which that money is accessible seems, to me, a little excessive. Now, yes. I understand that it’s electronic communication and banks have to talk with other banks to make sure the funds are transferred to the correct account from the correct account; so on and so forth but it just still seems to drag on. Especially when you’re in need of said funds immediately. This leads me to my last point with regard to the slow availability times. What is the point of an instant transfer if the money in which you will be transferring is tied up in limbo? Seems to me if it is only that easy to do an instant transfer in which you require a fee to use, why can we not access our incoming monies just as quickly considering a fee per transaction anyway. Well, there you have it. An honest review from a loyal and honest customer. Hope that it may help to improve the already seamless work flow SquareApp provides as well as to help a new comer decide whether this product is right for them!

jmcgrath20, Nov 27, 2020
Could be good could be bad

I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating!

john h6212, Sep 17, 2019

My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE

meggggggggaaaaannn, Dec 29, 2017
App Update Causing Issues, Features Still Lacking

Newest update has some nice features, but it is causing some issues. The first issue I’m coming across is that I am unable to add inventory to a new item I created. Keeps giving me an error and says to check my network connection, however, I am connected to our network so this should not be an issue. Item exists on our iPad (where I created it), but does not show up on our Square register, nor does it show up online. I also see that I no longer have the option to create a separate checkout link on an item. Please work through and address bugs / issues. In addition, one thing we would love to see is to be able to set a pricing structure on a single item. For example, if a customer purchases/orders Qty 1 of an item, they receive it at “X” price, but if they purchase Qty 12 or more, they get a price break and receive the item at “Y” price.Giving this review 2 stars due to bugs that need to be fixed, and due to features recently implemented that should have been implemented long ago. Also due to features that are not yet implemented that should be. This app is good overall, but lacking in features that allow for versatility in order to improve efficiency for businesses.

nicole_0011, Sep 02, 2021


Square Point of Sale is the free point-of-sale app that enables you to sell anywhere, with optional hardware that lets customers buy any way they want. Use the Point of Sale app with a Square Reader for contactless and chip to allow customers to pay touch free using payment links, QR codes, Apple Pay, and EMV chip cards. Issue and track invoices directly from the app.

Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card. Get the job done faster. Add other Square tools, such as Online Checkout, Gift Cards, and Team Management, right to your POS. Connect your Point of Sale app to a free Square Online Store to accept orders for pickup and delivery. Funds are transferred fast—see money in your bank account in one to two business days. Use your point-of-sale system to keep track of sales and inventory in real time, manage items and employees, and view analytics about your business. All this with no long-term contracts or surprise fees. You can accept payments from 70M Cash App customers on Square Point of Sale. Customers can now use Cash App to pay on your Square Online site or at your Square Point of Sale. SQUARE DASHBOARD The free Square Dashboard app works in sync with the Square Point of Sale app and lets you view your live sales data, access powerful analytics and other easy tools to help you track and improve your business. PAYMENT INFORMATION FOR U.S. 2.6% + 10¢ PER TAP, DIP, SCAN, OR SWIPE. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online. NEXT-DAY TRANSFERS Get your money fast. Square transfers payments into your bank account in one to two business days. OTHER FEATURES - Record cash, gift cards, and other forms of tender - Customize your POS with photos, names, and variations - Send receipts via email or text message - Apply discounts and issue refunds - Track inventory in real time - Connect to a receipt printer, kitchen ticket printer, barcode scanner, and cash drawer

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