SmartLine Second Phone Number

Name: SmartLine Second Phone Number
Rating: 4.73766 (44188 reviews)

Business

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SmartLine Second Phone Number

Business

4.7

44.2K ratings

Age Rating

Seller

GoDaddy.com, LLC

In-App Purchases

$9.99 – $19.99

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User Reviews for SmartLine Second Phone Number

Not impressed

Unfortunately I wish I had just purchased a second work phone through my normal cell provider and not locked into a 2 year contract with GoDaddy. It is true you get what you pay for. This app/service is a good idea, especially for someone who wants everything on one device. But it is too unreliable to work effectively. Texts often fail and won’t send. Picture messages often won’t send or load. Phone calls won’t pop up until the second to last or final ring so there isn’t enough time to answer them. There is no way to set up automatic text responses. The app is very glitchy, it often shows the wrong name on messages in your inbox and it loads slowly. I also have gotten so many spam calls through this line even though the spam filtering is on. This morning the service has been completely down and no messages can be sent/received. When I finally got through to customer service they simply said they have no estimate for when it will be back up and had no other help to offer. Overall if you’re really on a tight budget and can look past these annoyances it may work for you, but I will definitely be looking to break my contract and get a separate line elsewhere.

Buttons613, Mar 23, 2023

UPDATED REVIEW: it WAS Amazing BUT SEEMED TO CHANGE

Below is my first update. But since a few days ago I could no longer text and recover text. My clients were calling me saying that when they text me it was telling them that I My Number was a “land line” 😭. It was horrible and scary. When I first got the app it was very clear that it was a SmartLine call and I loved it, more recently I miss phone calls, doesn’t ring or I didn’t know it was a a SmartLine call at time. I ended up porting my number out to a prepaid phone and I’m back to 2 phones again! I’m very thankful that go daddy allows us to port in and out phone numbers that’s. Plus! So that’s where my 3 star ⭐️ rating is at, it was a 5 star rating when I first got the app. ——————-I’ve used other apps like this. But this one is by far the best I’ve used. I like the fact that it stores phone calls, text and voicemail in one place. I also like that you can set do not disturb and business hours and that you know when it’s a call from SmartLine. Other apps I used it just rings as a regular call so I didn’t know if it was personal or business. Easy to use and understand!

Cherisse from Maui, Jul 05, 2019

After over 6 months, texting still poor

Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text. After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’. So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine.

Corrado620, Apr 25, 2020

Version 4.20.0 does not work at all!

After reinstalling twice I still continue to get the same error message, “Error, no cellular connection. Please make sure you are in an area with coverage.” I have checked. Cellular works for all other apps, my actual cellular connection is great. Cellular is turned on for the SmartLine app in settings. Wifi has been tinted on and off, off and on, I’ve tried it each and every single possible way I could think of and still no outgoing calls work. Incoming calls work though, as does text messaging. But outgoing is a bust. This app is useless as it now stands, and I’ve just gone past my 7 day free trial period so I also had to pay GoDaddy $10 for an app that doesn’t work. I tried calling for support to no avail. Customer rep was nice but just as clueless as I now am, and when our call got disconnected after troubleshooting for 20 minutes, and then being put on hold while my rep went to try and find a resolution, I received no call back. So app gets 1 Star and support gets 1 Star. I pray that the reason my app is not working is that I’m simply doing something wrong but after troubleshooting by myself and with tech support for a while, I fear that this app is a buggy waste of money. Maybe 4.20.1 will fix it? Maybe 4.21.0? Can I wait that long to not be able to make calls though? Probably not.

jmeltzer, Apr 24, 2019

We could love this App but it has issues!

We could love this App but we can’t resolve major issues even after talking with Customer support and trying options listed under Trouble Shooting. If my phone is active meaning I am looking at it, the App works fine... the phone rings when calls come in and if I don’t answer it then it goes to my Smartline voicemail as expected. However, if my Iphone is at rest and I don’t mean do not disturb, I mean I’m just not looking at it and the screen is not active... then the calls do not ring and it always goes into my personal mailbox not my SmartLine mailbox. I have reinstalled this app four times and tried all suggestions given from customer support. So if this isn’t resolved it defeats the purpose of the app for my company’s use. How could this not be throughly tested before GoDaddy started selling the app? 🤨

Kirbayy, Sep 15, 2018

Handy device but needs improvement

I have an iPhone 7 and the SmartLine ap worked great up to a point. All of a sudden it would show I have a message or call by marking the ap icon with a number. After I viewed the messages the number would not go away. I would have to delete all my calls to get the number off the ap icon. I uninstalled the ap restarted my phone installed the ap and it made no difference. Then it wouldn’t show any of my incoming calls. It would spin and spin as if it was downloading them. Finally I let it spin and about 20 minutes later it showed my calls and all my issues have gone away thus far. When it works I like it. My only other “wish” for this app would be if you could have multiple voice mail messages. Like one for when your busy and can’t answer the phone and one for when your business is closed, you could turn them on and off as your work schedule reflected.

m_monster, Sep 23, 2018

Unreliable

I’ve been using this as my business line for 3 years now. In the beginning it worked pretty well, but lately I’ve been having lots of issues with it (and, yes, I have the latest version installed)…- sometimes I’ll get a notification of a missed call/voicemail without the phone ever ringing. - often when I get a push notification of a new call/text, when I click on it and the app opens, it doesn’t show right away. It takes several times of closing and opening the app so I can actually read the message. - often when I’m trying to send a text, I get the error message that “Message Failed to Send”, and it takes several tries (closing and reopening the app, and sometimes even restarting my phone) for it to go through. - sometimes a text or voicemail will show under another contact’s name in error. Many times I have replied to messages thinking that they came from someone else. Needless to say, it is completely unacceptable when you have to rely on this phone number in order to conduct business with customers. Who knows how often text messages are never received or delivered, or phone calls never come through. How much business am I losing unbeknownst to me?Unfortunately, this phone number is listed on all my marketing materials, website and Google listing, so I’m too committed to be able to switch to another service.Please fix these issues ASAP!

Mimaleems, Jan 29, 2022

What a nightmare

I very recently bought this to use as a business line on my personal phone. The texting feature works great - shows business colleagues and clients my new business number . But as soon as I started using the app to make calls, it changes my business phone number to a COMPLETELY DIFFERENT number! Different City and State than my personal or business phone number. And the worst part is - the number it shows on people’s caller ID’s is one that’s blacklisted on the web for being a scammer phone number. This is so horrible! I now have business cards with my new number. And I can’t even return calls to my clients without a DIFFERENT NUMBER showing up - a junk solicitors phone number FROM A DIFFERENT STATE showing up on their caller ID?!. Spent over an hour on the phone with tech support, they can’t figure it out? Now I am waiting to see if someone else can fix the problem. They told me to give them 72 hours. I will update this post if the problem gets fixed. I NEED it to get fixed. This is a big and costly glitch. NOTE:::: This app is through ITunes which apparently isn’t affiliated with Godaddy directly. Which could be a problem for people. Esp when something goes wrong and Godaddy can’t even help you- they’re left emailing iTunes support. Just keep that in mind. Also, you cannot link this to your regular Godaddy billing. Very inconvenient.

Princesskain, May 19, 2019

Good but needs work

The app works good but could be better. There are a lot of bugs that could still be fixed. First I’ll start with calls are very delayed. By the time the call gets forwarded it’s about 2 rings before it’s a missed call. 2nd this one bugs me the most. Recent calls, texts or voicemails disappear or will not show up on recent call screen. I use this line for my business and When I’m working I don’t hear my phone so when I check it my phone will say I’ve had 2 missed calls and a voicemail but when I go into the app they are not there. Now if I open it thru my notifications screen on my iPhone it will sometimes take me there. Next when I click on some of my customers text threads a different customer thread will show and I have to close the app and reopen it for it to work right again. As of this very moment my app shows 10 notifications but I can NOT view them. They are missed calls, voicemails or texts that I cannot see. I also notice that a lot of times I have missed calls or voicemails and my phone never even rang. And my final issue is voicemails should ALL go into a separate folder. It’s shouldn’t be in the call thread because after a call or text from that number it makes it hard to find your voicemails so that is something the developers should change. Other then these issues the app and idea is great. Hopefully they get these bugs fixed soon and this will become a very good app.

seahawk gang, Sep 01, 2018

Awful Customer Support

The SmartLine app functioned well, but the SmartLine service did not have all of the features we needed so we decided to switch to Grasshopper. We ported our number to the new service, then once this was done we cancelled our SmartLine account. Unfortunately there was some technical issue at GoDaddy (the parent service) and our account stayed active even after we cancelled it. I have spent a week trying to get GoDaddy to resolve the issue because our business line is INACCESSIBLE, so far to no avail. It seems no one knows what’s happening and for some inconceivable reason customers are not allowed to speak directly with the SmartLine tech support reps. We have to communicate ONLY with GoDaddy’s tier one support. This is an awful experience and I do not recommend them!

SootedPear, Aug 08, 2020

Description

Get a second phone number for your business calls & texts. When you receive a call through SmartLine, you know it’s for business so you can answer professionally. When you call or text through SmartLine, customers see your new business phone number so your personal number stays private.

Try SmartLine free for 7 days with no long-term contract or extra equipment needed. After your free trial, you’ll pay $9.99/mo for a local number or $19.99/mo for a toll-free number. Get set up with your business phone number in under 5 minutes. -- More Features -- * Professional Quality. Calls use your cellular connection – NOT VOIP – to give you the call clarity and reliability you need to sound professional. * Spam Call Filter. Answer calls with confidence because spam calls are sent directly to voicemail. * Custom Voicemail. Record a custom voicemail greeting to prompt callers to leave a message. * Voicemail to Text. Get your business voicemail automatically transcribed to text to save you time. * Set Business Hours. Choose when you’re available for business calls and send callers to voicemail after hours. * Stay Organized. See your conversation history of calls, texts, pictures, and voicemail, organized by contact. * Stay Notified. Be notified and follow up quickly whenever you have missed calls, voicemail messages, or texts. * Number Porting. Transfer an existing 2nd phone number to use with SmartLine. -- Terms -- Currently available in the US only. Requires a SmartLine subscription. Install the app to choose your second phone number and claim your 7 day free trial (limit one per subscriber). After your free trial, SmartLine will automatically renew via iTunes, unless you cancel 24 hours before the free trial ends or before the end of the current billing period. Easily manage and cancel your SmartLine 2nd phone number at any time through your iTunes subscription settings. If you didn't purchase SmartLine through iTunes, you can manage your subscription through the GoDaddy website. Terms of use: https://www.godaddy.com/legal-agreements.aspx Privacy policy: https://www.godaddy.com/Agreements/Privacy.aspx