Icon Sideline—Real 2nd Phone Number

Sideline—Real 2nd Phone Number

  • Business
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Sideline—Real 2nd Phone Number

  • Business
4.3
12K ratings
Age Rating

12+

Seller
Pinger, Inc.
In-App Purchases

$0.99 – $129.99

View in App Store

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User Reviews for Sideline—Real 2nd Phone Number

2
Stuck with it

I gave 2 stars because I actually use it. But only because I have to. A few years ago I signed up when it was still free. Things were fine for a little while and then had to pay to keep it. Not long after that I started having the issues. But I paid and the number is on my business card. So I’m stuck. I’ve talked with multiple customer service reps regarding the issues. I’ve un-installed and re-installed it which caused me to lose 2 years of worth of data. But the problem stays the same. When I open the app, I have to wait at least 5 minutes (yes I have timed it) for it to un-freeze so I can use it. If I get annoyed and close it out to the re-open it, it’ll short out and close out on me anywhere from 5-20 times before it’ll finally pull up and then I wait another 5 minutes minimum for it to unfreeze. The only way to have it instantly work is by doing a soft reset on my phone. Then that first time of opening it usually goes faster until I close out of it, because once I close out of it and then re -open I’m starting over. I used to think it was just sideline but recently I downloaded a couple others and they do it too. Not anywhere near as bad but they do. But my cards have this number so I’m stuck. Unless anyone can recommend something. But I waste a TON of time waiting to be able to use it.

ailgirl, Oct 15, 2019
5
THANKFUL

Thanks for a great app with great customer service! Super glad I joined during your early stages and saw it grow to what it is now...would love to see an updated ability to have multiple "main lines" under one login account vs being limited to one main line and team extensions, i currently maintain 3 phone lines: 1. My main carrier line 2. my SideLine and 3. a second biz line via the "Digits" app by T-Mobile which isnt as good of an app as SideLine is...Wish I can just use SideLine only no matter how many lines I'm paying for. Also, would love to see some features available from the SuperPhone app like the automated "follow-up messages" to keep in touch with contacts that I havent spoken to in a while to build strong relationships, having that incorporated into SideLine's functionality for better business networking would be a game changer...meanwhile, I'm very happy with my SideLine!Thanks 🙏🏾

blxck airius, Oct 18, 2018
2
Poor payment options

Aside from some weird bugs that kept me from receiving texts, the app has been pretty stable. The only issue I’ve been having is that when I have 2 phones near each other, each with the same sideline app phone number, certain calls won’t even show up when it’s supposed to, and I’ll just get a missed call notification. I’m hoping this won’t be a big problem later on. However, my biggest issue with this app is that you can only pay through iTunes. It’s such a big problem for me because I don’t have a dedicated work phone that’s linked to a dedicated business iTunes account. So every time I pay, I have to switch payment methods through the App Store. They don’t have a normal function where I can pay on their website, without going through the App Store, so I’m always stuck trying to change my payment method because I’m trying to keep business expenses on the business credit card. It just seems so lazy and inconsiderate to handle all payments through the App Store, and not even have the option of letting their customers pay directly.

Bomb40, Mar 29, 2019
1
BAD BUSINESS MOVE!

This app was pretty decent, with a few dropped calls. Recently, the caller id quit working. It only says "sideline incoming call". Calls were also beginning to drop. I use this as a business line. On top of all that now they want to charge for an app, that's less than 80% functional, uses my cell data/wifi services I purchase from a provider. If that's the case I could purchase an additional line for $10. The way sideline broke the news to current app users was through an ad/text message. So if you missed it, oh well. I prefer to go with an app I know I have to pay for upfront vs. a text from a free app. This action reminds me of how Netflix treated their customers by quickly increasing their prices, if I'm not mistaken they are still trying to recover. I have also been reading where they are charging $20 to port your number out. Well I brought MY number to sideline, with that being said if I am charged to port MY number out, I will have to take further actions, because it was my number to begin with. This is one of those apps you have to read the fine print. Be cautious with this app.Update: I decided to try it out. It was ok, not like it was but ok. Since this most recent update, the app crashes ALL the time! This is a business number. Meaning I get paid with my business!!!! If you charge for an app make sure it works! My business is just as important as this app!!

CassondraMaria, Feb 26, 2018
3
This App Has the Best Features

I had this app before it was paid. Loved the features that most apps don’t have, so it operates just like a business line, plus you can choice a special ring tone, change your voice mail greeting, often & more. My issue became serious a few days ago when my new clients were not reaching me because my phone rang once & for them the same BUT it cut them off without access to voice mail. This have cost me great embarrassment and PLUS when I contacted customer service and followed the normal steps. Reinstall the app each time it got worst. I permanently deleted this app & cancelled my subscription and went to Burner app of which is a down grade because I can not access the voice mail, no special ring feature, but I’m grateful to have a working app. I’m disappointed because I still believe sideline is one of the best low cost apps with multi-features I like & appreciated. I guest I will have to upgrade to Grasshopper because I must have a custom voicemail & Burner already has a glitch which prevents me from accessing voice mail. Sideline thanks for years of great service. But when my customer are compromised, that’s just unacceptable. Perhaps this is just what happens in the app world. It’s challenging because all my business cards & social media has the number. Cheers to fixing your challenges as well!

Finally Very Satisfied!, Mar 15, 2020
1
Text Messages Don’t Always Arrive

I never write bad reviews. But after my experience here I feel I have to let others know what happened to me. I have had sideline for over two years. After they changed to a subscription their service has been terrible! I have had text messages from clients not arrive or only parts of a conversation arrive - which has made me look like an idiot and unresponsive to my clients when I don’t respond. I have contacted their support team numerous times and for the times they actually decided to respond to me they told me they couldn’t fix it and to let me know if it happened again. It. Has. Happened. Every. Month. For. The. Last. Six. Months. I have sent them the numbers the lost messages were sent from with the times it was sent. I have screen shots from my clients of their messages to me that never arrived. They have no response or fix for me and refuse to refund me my subscription fee. I am hugely disappointed in their product and warn anyone wanting to use it for their business to stay away. Look into another product if you want to actually get your messages from clients.

KBPnickname14, May 09, 2018
1
Ok when it was free

I started using this app when it was free as a local business number. When it was free it was great and I could tolerate when things glitched. It was free after all so I couldn’t really complain. FF to October it became a subscription based app and that’s where all the problems began. We signed up and immediately started having issues. Things from billing, calls not coming in, calls not going out and most of all LACK of customer service. After 2 weeks in December and 2 weeks now in February we were barely being able to get any customer support. We decided to pay a bit more money for another app that provides better service AND has an actual person to speak with if any issues arise. The worse part was having to pay an additional full month of service + pay to port out our number and being charged 4x by iTunes. YES 4 TIMES! You have to go through iTunes and hope their app recognizes what you’re doing. They can’t even process their own payments right then want to drop that dead monkey on apples lap. Because of that they tried to hold our phone number hostage. We will not recommend this service to anyone and now have to see how we will get back all the overages they robbed us of.

Qban0124, Feb 22, 2018
5
THANKFUL

Thanks for a great app with great customer service! Super glad I joined during your early stages and saw it grow to what it is now...would love to see an updated ability to have multiple "main lines" under one login account vs being limited to one main line and team extensions, i currently maintain 3 phone lines: 1. My main carrier line 2. my SideLine and 3. a second biz line via the "Digits" app by T-Mobile which isnt as good of an app as SideLine is...Wish I can just use SideLine only no matter how many lines I'm paying for. Also, would love to see some features available from the SuperPhone app like the automated "follow-up messages" to keep in touch with contacts that I havent spoken to in a while to build strong relationships, having that incorporated into SideLine's functionality for better business networking would be a game changer...meanwhile, I'm very happy with my SideLine!Thanks 🙏🏾

ShxuenzusbajIsowbx, Oct 18, 2018
1
Disappointed and Frustrated

I have had this app for a while and although I am not 💯 satisfied I liked the app and it’s functionality. However, lately the app hasn’t worked to its full capacity. On a couple of occasions I haven’t been able to receive I coming calls. I can get text messages and I can make calls but when people call me it says the number is disconnected or no longer in service. This is very bad for business. I like separating my business number from my personal number but if it keeps saying the number is disconnected when people call me it disrupts my business and I just can’t have that. I will have to look for another company with more stability.My service was inoperable for 3 days while customer service kept putting me off with emails. One customer service rep couldn’t help me and deferred me to someone else the next day. I didn’t receive an email from that customer service rep until later on the next day. She only asked me how long had I had the issue. By the end of all of this I changed to another carrier and ported my same number to the new service. I am happy with my decision. Good bye, Sideline. You have been “sidelined”.

Squiggys2, Mar 03, 2021
1
No longer free?! Mandatory fee now?!?

No longer free they're making it mandatory! Send out text messages telling people in less than a month they will have to pay?! Thanks but no thanks such a shame. I will be deleting the app once they start charging. I absolutely loved it and enjoyed using it. It came in very handy to keep your personal number private and business separate. Now knowing that it's mandatory and it will no longer be free and they sent you a text message stating that in less than a month you'll have to subscribe $10 a month for $70 a year. Thanks but no thanks. It's sad that they're making this mandatory because it was a great app and came in very handy. I agree with a lot of people I will be deleting the app and moving on. I could get an entire new phone with a separate New number for the same price. Why would I pay? Especially when it has so many glitches. Will freeze on you for 5-20 min, close on you and more!! Why pay for a line you can barley use or only use when “it’s” functional?!? Don’t get me started on the “non caller I’d function” no longer working!!??? It's a shame! Bad move sideline bad move. I suggest another free app they work great!! but good luck to you. I'm sure they're going to regret it once they see how many people delete the app. Smh. Not good business at all.

Stop being annoying, Nov 01, 2019

Description

Set up a Sideline number and enjoy all the benefits of having a second line today. With Sideline, you can use your new mobile number for private texting, text chat, contact management, and more. We created Sideline to help streamline your communications by bringing you a second phone number with a complete set of features.

Create a new local number, send unlimited texts, and set up your own custom voicemail as you would with your existing phone line. Use mobile phone tools that help keep your conversations organized and help make sure you never miss what’s important. Your Sideline second phone number also includes convenient features like Auto-Reply, text reminders, and coordinated number management that can help you control your conversations on any device. Use Sideline as a reliable private texting app as well when you set up a second number. Never miss a conversation with automatic chat replies if you miss a call. With your second texting number you can send unlimited SMS, MMS, or text messages and always stay connected. Sideline is your app for convenient calling & texting. Set up a second phone line and start connecting when you download Sideline today! SIDELINE FEATURES: SET UP A SECOND PHONE NUMBER - Your second line includes all the features you’d expect, from Caller ID to voicemail - Set up a new phone number with a local area code - All calls are cellular (not VoIP), so your second number is just as reliable as your primary one USE A SECOND TEXTING NUMBER - Send unlimited sms, mms, and text messages to all of your contacts - With your second line, enjoy private texting at any time - Access your Sideline number online and text from another device FEATURES THAT WORK FOR YOU - Auto-Reply moves a missed call to text so you never miss a conversation - Set up a custom voicemail for your new second number and read transcripts of each message - Transfer (or port) an existing number to your second line from another device or landline SMART TOOLS TO MANAGE YOUR CONVERSATIONS - Split a Sideline number between multiple devices to access anywhere - Automatically set up a reminder for tasks related to a certain phone call - Identify new callers, save contact details, and take notes after calls - Save and reuse messages you frequently need to send — SUBSCRIPTION DETAILS Sideline is a paid service. Subscriptions are automatically billed monthly or annually to your iTunes Account and auto-renew unless you turn off auto-renew at least 24-hours before the end of the current period. Payments are charged to your iTunes account upon confirmation of purchase. You can turn off auto-renew or manage subscriptions in your iTunes & App Store account settings. Cancellations take effect at the end of the active subscription period. Any unused portion of a free trial period (where available) is forfeited when purchasing a subscription. Terms of Service: https://www.sideline.com/terms-of-service/ Privacy Policy: https://www.sideline.com/privacy-policy/

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