Icon Shopify Point of Sale (POS)

Shopify Point of Sale (POS)

  • Business

Shopify Point of Sale (POS)

  • Business
7.2K ratings
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Shopify Inc.
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User Reviews for Shopify Point of Sale (POS)

Doesn’t sync well with online, card readers constantly lose connection

We have this in four stores and the card readers are constantly disconnected/disconnecting, not responding to resets, etc. imagine having four stores and having to manually enter cards all day (and pay a higher transaction fee to do such). On top of that, its sync with our online store is always off, resulting in customers purchasing things that are out of stock and headaches all around. Seriously considering switching after years of this crap!

ashevilledooood, Jul 27, 2022
Design is not user friendly

I get that new software is going to tiles because grids are so what....90s but seriously this does not make a user friendly checkout process. If the designers want tiles then why not create the feature to add a grid under a tile for example my location: “space A” so everything I sell is for “space A” tile created as a grid. Then more tiles can be used for other functional use. I watched the video and they lack information needed for small businesses that work pop up location like art fairs and such. Shopify I rave to others about how simple and user friendly everything is and this update is crap. Why change a system that works with the grid and before holiday season.

claypaws, Nov 03, 2020
Horrible update

What was the point of this horrible unnecessary update?!? Where’s daily current total, do I need to add up each sale on my phone to see how much we are so far?Before I’ve had all my store items on the screen, so I can just click on one and add it. Nooow, with those tiles, to have them all on the main screen, I need to do it MANUALLY ONE BY ONE (to add it to the main screen). What if there are 300 items let’s say?!? Why “accepts marketing” option in the receipt is ON by default?Those are just few things that really made me hate this app after 1 day of using it. Oh, and the price that went up.

hc user, Nov 19, 2020
Messing up when I need to move quickly>:/

I’ve been using the app for over a month now and everything has been smooth until the last week or 2. When I type in the 1st word of a product to bring it up quickly, product is nowhere to be found and I have to manually go and search for it when I’ve got customers waiting to swipe their card. Some products just didn’t pop up at all and I have to explain to customer that receipt will show a different product but price will still be the same. Not very good.

infinitythuser, Sep 28, 2020
Needs more features to be functional

There are SO many features that are needed before this app is actually functional. There needs to be a search for products and collections when adding this to the home grid. More tiles on the home grid. Let me add multiple unique items to the cart from the custom item sale before this. It takes so long to add 1 item and then select custom item again. Let me add multiple from the custom item screen. Generally this needs better search functions. More intuitive payment screen and connect to my CC reader once and don’t make me reconnect it every hour.

Kindmd, Jul 18, 2021
Doesn’t show all of the products

When I type in a product it doesn’t always pull it up but it’s clearly available in the system. This proves to be a problem while my customers are waiting in line to pay for their items...they said they fixed this issue but they in fact did not.

llbcjc, Oct 22, 2020
Poor connection, high cost.

It’s a great app, my biggest problem is the card readers regularly do not connect. Which is very poor customer service for us because we have to manually enter our customers debit cards, which takes time. This slows down our efficiency. The app also takes a fee for manually entering card information. The return policy for defective card readers is no returns. Overall, the cost for the deficiency in this app is very high.

sbjjill, Jun 13, 2021
It’s just pretty looking but horrible

Since the update, it has sync issues with products, so I keep having to keep duplicating a product page until it syncs. To use the different developments, like adding a tile, it sometimes lets you do that, and most times no. To add salt to the wound, you’re charging an extra $89 per Brick and mortar above the monthly fee for this, which is not efficient AT ALL.

Stephanie83, Oct 19, 2020
Don’t expect much, they will let you down sooner or later

Shopify trick you into thinking this is the best all around software for small business owners at the beginning, and just before the holiday season they give you a big price jump; If you don’t want to go with the new pricing, they cut your service that you have been using for over a year to bare minimum (lite). Not only we don't get a break for the pandemic, they are making our life even more difficult. We are now on Shopify lite, and guess what, they took away the exchange function. Do you know any successful retail boutique store that doesn't provide exchange services?

THELAWHERE, Dec 06, 2020
User management removed

User management removed from free version to compel users to upgrade. Crappy move on the part of Shopify to make us pay for an app that is lousy at what it does already. For example - very difficult to track orders from web in bricks and motor location. Why can’t online orders for I store pick up be set up to automatically print in store where they need to be fulfilled. Or at least generate on screen alerts or pings so floor staff members can prepare orders for pick ups. No. This must be monitored in a seperate back office app that is not at all user friendly on an iPad

user102846153869, Oct 22, 2021


Shopify POS unifies your online and retail stores to strengthen sales conversions everywhere you sell, streamline store management, and help you build stronger relationships with your customers. It has all the essential features you need to make sales, track performance, and manage customers, orders, and inventory. With local pickup and delivery — and the ability to sell from other locations — you can reach more customers and give them seamless shopping experiences.

Learn why retailers using Shopify grow revenue by 30% year over year by unifying online and in-store sales. CHECKOUT’S BEST FRIEND • Take your smartphone or tablet to your customer—and sell anywhere in-store. • Securely accept all major credit cards, Apple Pay, Google Pay, Shop Pay, and cash. • Process all credit cards at the same low rate with no hidden fees with Shopify Payments. • Automatically apply the correct sales tax at checkout based on your store’s location. • Collect customer contacts with SMS and email receipts. • Customize printed receipts with your website URL, store hours, promotions, or store policies. • Save carts and retrieve them later to continue serving other customers quickly. • Create discounts and promo codes that span your ecommerce and retail business. • Scan product barcode labels with the camera on your phone or tablet. • Identify store staff that helped with a sale to keep track of performance. • Integrate barcode scanners, cash drawers, receipt printers, and more. MAKE THE SALE EVERY TIME—FROM ONLINE TO CHECKOUT LINE • Email carts to customers to remind them of their in-store favorites so they can buy online. • Track all pickup orders from your online store and notify customers when they’re ready. • Sell inventory available at other locations and automatically calculate the right shipping rates at checkout. TURN ONE-TIME CUSTOMERS INTO LIFETIME FANS • Easily exchange and return items purchased online or at other locations. • Create fully-synced customer profiles so staff can give every customer a personal shopping experience with quick access to notes, lifetime spend, and order history. • Add loyalty apps to your POS to reward customers for shopping with you, both in-store and online. • Create personalized marketing campaigns via email and social media in your Shopify admin. STREAMLINE OPERATIONS • Manage one product catalogue and sync inventory so it’s available for online and in-person selling. • Create staff login PINs to secure access and track activity. • Use customizable role-based permissions to give staff the right level of access. • Make informed decisions with insights on your store’s daily sales performance. • Track payments to hold staff accountable for transactions by payment types and cash handled. • Adapt to growing trends in your business with unified analytics that blend in-store and online sales in your Shopify admin • Generate purchase orders and transfer stock based on inventory forecasts and performance. "It’s impossible to think of retail as separate. You have to be able to bring the physical into the digital, and the digital into the physical...this idea of unified retail is the future.” Juliana Di Simone, Tokyobike Questions? We’d love to learn more about your business and how we can help. Call: 1-888-678-9481

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