Shipt: Same Day Delivery

Name: Shipt: Same Day Delivery
Rating: 4.90402 (84373 reviews)

Food & Drink

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Shipt: Same Day Delivery

Food & Drink

4.9

84.4K ratings

Age Rating

Seller

Shipt LLC

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User Reviews for Shipt: Same Day Delivery

basically scammed i guess

I tried placed an order yesterday for grocery delivery. It said my card was declined. I was confused because my card had enough money. I go to my bank account and the money was charged. I was confused because the order wasn't placed. I thought it might have been a glitch so I waited a couple of minutes and reloaded the app. It was not, the order was not placed but they still charged me. I talk to their customer service and they say that i placed an order on target. I did not place a target order. They say I have to talk to target customer service, and that they would help. Honestly really helpful. However I got disconnected from chat and had to join another one. Someone else helped me again, and said I would get my refund in 24 hours. I believed them. I did not receive a refund the next day. So once again I talk to someone on shipt customer service. They say they cant do anything and to talk to target. Talked to target they said they cant do anything until a senior manager looks into it. Ill try again tomorrow I guess. So yeah, they took my grocery money, so I had to borrow money from a friend. I cant pay them back until I get my refund. And shipt is not being helpful. So if you use this app beware of all of that. However I will say nothing against the shoppers. They do an excellent job. The actual app tho, glitches.

Anoing✖, Mar 22, 2022

Amazing

The customer service can’t be beat. I once had a shopper who called me to tell me she couldn’t find a toy on my order so she was heading to another Target to find it. I didn’t even mention it was a Christmas gift for my daughter and if it was out of stock, it wasn’t going to be a big deal because I waited so last minute. This shopper went to THREE Target stores and found one left on the shelf. It was just days before Christmas so I imagine the stores were packed and traffic was crazy. So needless to say, that shopper got a well earned tip for going out of her way without me even asking. 🖤This service got me through the pandemic when I didn’t have a car, didn’t have anyone to watch my son when I was scared to take him to stores during lockdown, and didn’t have a way to get my groceries. The way these shoppers bend over backwards is incredible. I’ve yet to find another delivery service that has this kind of service. I’ve rarely ever had issues and if I do (maybe twice total since using this app from 2018 to now?) they’re quick to give me a credit to apologize. Overall- shoppers are pleasant to work with, I love that they notify you when they begin shopping, let you know they’re heading to checkout in case you have anything else you need, notify you when they’ve completed checking out and are heading your way, and the customer service hotline is always helpful and friendly. Shipt is a 10/10. I’ll be a faithful user for life and maintain my membership with them.

ashleyc1994, Sep 24, 2021

Single blind mother

I was leery to join a membership that seemed so costly. I am so happy that I did join Shipt, because they are extremely professional and orders have always been delivered on time. The shoppers will contact you through texts to get suggestions for any substitutions for items that may be out of stock as well as to allow you to add items that you may have forgotten to put on the shopping list. I find their attention to detail to be exceptional!Also, anytime I have had a question that could not be answered on line, and have called the customer care line, I have found the customer care team to be kind, professional and very quick to resolve any issues. You absolutely cannot beat their customer service and their true devotion to excellence!I would definitely recommend shipped to anyone who needs their shopping taken care of by somebody else. It is extremely convenient and you have several choices of stores to choose from.Thank you shipped!!

blind single mom, Jan 17, 2021

ShoppingThere are always too many items that are NOT available. I don’t know how you pay your

You pay your shoppers BUT this takes extra time from their shopping and perhaps is not so cost effective. But overall I do,love your service. I give my tip to the shopper in person that is why I have not been placing it on the account.Shipt: I am handicapped and so I am so,grateful for this service and the necessary help,it brings to,our home., I have been having problems lately with the password and just changed it for this order. Then I decided that I could accept the order earlier and wanted to leave a note as the weather just keeps getting worse. I was not able to get on again as it did not recognize the password I had just used for my order. I cannot afford to be without a shopping service so if I continue to have problems, where would I go to or call to seek assistance.

charlee426, Feb 16, 2021

Voiceover is not getting better, it’s getting worse

No matter how many times I have reported this it’s not only not getting better it’s getting worse. I hear more complaints of other blind people who cannot use this app or it takes way too long to use it it is nowhere near as easy or convenient as it used to be. The search function is just absolutely ridiculous. There’s no way to really edit it without going all the way back to home and then going to The store or browse to start a new search. I know I have reported many many times that the only way to test voiceover properly is to either have your eyes closed or turn screen curtain on with three finger triple tap. You cannot depend on what you see with testing VoiceOver settings and that’s why it’s not being fixed properly. There are many more ways to get groceries and it may well be that I won’t renew my account next year and it will be because of this app getting worse instead of better. Let’s see if this low rating makes a difference. The customer service is great but the app is getting more and more problematic.

DHazelton, Jul 18, 2022

Please fix your time windows

Every time I order through Shipt my time gets pushed back this doesn’t happen with any other delivery app. I ordered at 5pm a shopper was assigned almost immediately now at 7:40 I’m being informed that the time is pushed back then if it gets pushed back again, the groceries I needed to feed my family tonight I can’t get that I’m ordering because I don’t currently have my car which is why your business is even successful, it’s super unprofessional to think that THAT is ok when people have memberships. Dont communicate with customers at the last minute if you absolutely need to push the time back but you guys have an issue with getting the time right in general and that needs to be handled I only went through Shipt today because they had Winn Dixie on their app but I usually go through instacart because they never push back the time into oblivion or until the next morning. What the he** am I going to do with yesterdays dinner coming at 8am when I ordered at 4pm the previous day?!FIX YOUR PUNCTUALITY.

DISAPPOINTED DAY 1 IG USER, Aug 06, 2022

Can’t Disable Promotional Notifications

Generally, I like this app. It is easy to use, intuitive, and I can usually find everything I need when shopping. There have been times where the app will not include items that are in the store, or will say those items are out of stock when they indeed are in stock. Fortunately, the app provides the option to manually write-in requests in these scenarios.My biggest issue with the app is the onslaught of promotional notifications that are pushed onto my phone. In the settings of the app, you can turn these off (which I did), yet they still persist. The only way to disable them is to disable the app’s notifications entirely from the phone’s main settings. However, this is not reasonable because then notifications related to the order will not come through. I reached out to Shipt customer service about this and got no assistance. It would just be nice to see this fixed, it gets very annoying to receive these ads when I have turned them off.

DrawingBeast, Mar 09, 2022

App Is Pointless Please Read

Shipt service is the biggest joke among my group of friends. I try to make it a point to let people know so as they will not waste their time. Shipt never has the good brand name products in stock. This isn't based on one shopping experience, it is from several at different days of the week. They insult our intelligence. It's obvious they want to lure us in a store than we exhaust our patients, then end up buying the store brand products. Since they don't update their on line shopping app to reflect current inventory, it's no wonder their on so many shopping extensions, such as Target and Kroger. It never fails my shopper is in their store I get a text, after a text, then another that their out of a product. My grocery order is pointless but I already paid for a shopper. It's a clever trap I'm here to inform you not to participate. Order your groceries from another source. They’ll come back and say their shopper is free, that you can cancel the order, but then your not going to get any groceries. If we could tell the shopper to leave one store and go to another would be an awesome solution. However, they can’t do that cause of the platform available to Shipt, which has higher prices. They don’t want you to get the store prices.

GBSTCU, Aug 04, 2022

Inventory

I believe the inventory is for several if not all the target stores in the area. Because I can ask shopper to look for items not on the inventory list that can be found. Also I have had shopper who were not properly trained. You ask if I need anything not on my order than have shopper that don’t know how to add them. I have seldom had an order that there wasn’t some issue. Products listed as one thing and the shopper see them as another. Some shoppers catch it others don’t so I get the wrong product. There is always something I shop for regularly that isn’t even in the inventory. And I shop with you a lot. I shop target because it’s the most affordable. Winn Dixie has several product I use so I have to make a second order or send my son to get them. Target has always been terrible about having a product that I end up trying and like it but then it’s never in inventory again. I use to tip with order. I tip afterward now. I had one shopper(male) that kept telling me the store didn’t have this or that. I sent my son that same afternoon and he came home with all the items. My conclusion: you and you shopper wasted my time. I believe the quality of shopper has improved now you need to improve so they can have a good and successful shopping trip.Jan Davidson

H@ppyD@ys, Feb 11, 2021

Updated Review

OK so for everyone that’s thinking that when you get a notification that says customer inactive and you think that you’re banned you’re probably not. I got that same notification could not use it as well so I reached out to them and it had to do with updating my payment method they do it for security reasons they said which is fine. So I stand corrected! And I think that goes for a lot of us where we get the pop-up that says customer inactive because when you do your Google research it says that that means that you’re banned no that’s not the case my advice is to call their phone number and talk to them I have to say they were very nice and helped me a lot. It only took about five minutes so I’m back to using it again. The only problem I have with it are the shoppers I wish they had more shoppers and pretty much all of them are good except for maybe one or two. Other than that I just wanted to say that I’m pleased and I wanted to put that out there that if you are getting that same notification just to reach out to them it doesn’t necessarily mean that they blocked you from using their service.

lala01771, Apr 12, 2022

Description

Shipt brings the store to your door with same-day delivery on grocery products, household essentials, beauty supplies, and more. Shop from neighborhood retailers and a professional shopper will handpick and deliver your order, exactly how you want it. And with delivery in as soon as an hour, Shipt saves you time – whether you’re planning a special lunch or dinner, or just need a fresh snack.

Browse millions of fresh grocery products, household essentials, alcohol items,* and more from stores you trust like CVS, Harris Teeter, H-E-B, Meijer, Petco, Target, and more. Schedule same-day delivery, pay, and tip – all in the app. Leave special grocery instructions so your shopper gets exactly what you need, like a perfectly ripe avocado. Get access to member-exclusive savings and shop with rewards programs, including mPerks and Costco memberships to save even more. Save time and place orders easily with go-to grocery lists and favorite items – members save an average of 8 hours a month using Shipt. Enjoy free same-day delivery on orders over $35. Have a question? Our 24/7 hour support team is ready to help. The Shipt app makes shopping easy – it’s compatible with Apple Pay so you can pay with one touch, and can be used with any Apple device, like your iPhone or iPad. Get same-day delivery on grocery items and more – download the app to try today! *Alcohol availability varies by location. You must be 21+ with a valid ID to order or receive alcohol.