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Mobile
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vs. average for the Productivity category, $, by region
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I like the app for quickly finding tracking and getting information for customers. Too bad the actual cut and paste clipboard icons do nothing. You can’t tap on them and have them copy tracking numbers to text customers. You need to click the tracking and then copy and paste it from your browser. A little bit of a work around but the app works ok. Developers, if you’re reading this, please fix this. It would make it a great app.
paypal decided to pair up with shipstation so i was forced to use this, and i hate it lolyou guys decided to charge me an additional $10 for two packages that were successfully delivered? one was a whole MONTH ago with no issues during shipment, and i wake up this morning seeing a label adjustment... ridiculous. same with another one that was only ONE OUNCE OFF at the post office and the post office didn't care. $10 was gone absolutely wild that they think they can take $10 for whatever reason whenever they want for any package... never had this issue before with any packages using paypal's old shipping method and i've been doing this for four years. really sad that it's like this now
I love ShipStation’s service.... but only on my laptop. The mobile (and iPad) versions are unfortunately awful. It’s difficult to enter items in some of the fields, I can’t ship internationally, and it’s generally an incomplete interface. Printing a label is a headache, half the options don’t work so I have to MacGyver a workaround by emailing the label to myself and printing from there. The app at least semi-works, as the website via iPad is unworkable, I can’t even log in. I want so bad for it to work, because I use an iPad for literally everything else with my business, so it would be great for ShipStation to also work seamlessly. I have hope they’ll update it though and then I’ll be stoked to up my review to 5 stars.
I was using this app from my phone when I am not in the office. We don’t really use the app to process order because they don’t have the full function like the desktop version. But after a iOS update I begun with log in error and can’t log in to read orders. So I started contacting support and found out just my phone can’t log in and not my other employees. So I buy a new phone hoping it can work. But only last for a week then same error message pop out. Now another manager having the same issue but their support seem helpless to solve then problem.
This app is great makes filling orders very easy! One minor update that should be done is that when an item is ordered and it’s multiples of the same item it should highlight it in red or some color so the picker knows to be aware of multiple items of the same Sku similar to how it is from a desktop view! If that was in the next update that would be awesome!
I love shipstation. The only thing I wish this app could do would be to *buy labels, *add funds to the shipping account, and assign orders to employees. Sometimes my employees are working without me and need more money for labels. I don’t want to grant employee access to buy labels because it comes off my debit card but I don’t want to have to login through my computer every time either. The website for shipstation isn’t mobile friendly so it can be a tedious process. I still do it the long way because it HAS to be done sometimes, but I do wish it was easier or could be done through the app. *items most important to me for app functionality.
I love ShipStation on my MacBook and have been using it for 11 years. But this app is pretty much useless.The most common reason I’d want to look up an order on my phone would be to check tracking when a customer emails and asks where their package is. If you’re lucky enough to pull up an order by searching with order number (50% of the time I get an error message), you cannot just click on tracking number to track. And you can’t cut and paste it in your browser even. You have to write down the tracking then type it in in your browser. Also, when searching for an order by order number, usually the results are a bunch of orders! So you have to scroll through them to find the correct one. Maybe I am the crazy one for continuing to use this app! I keep hoping it will work properly, but it rarely does. So frustrating.
Shipstation has its quirks but overall it does everything we need. The problems have not been major ones, though they been annoying at times. They have never had reverted us from getting our orders out.
This app would be my most used app if it worked smoothly. Anytime I create a label and have to add the dimensions in the package field I have to exit out after each number I enter as the pop up box does not let you scroll up or down or move to the next field. A couple of updates ago, the app finally let you add additional funds but now that function is no longer working. Even after all updated this app causes more of a headache than making it a smooth transition while on the go. Even printing is a hassle as I have to email myself a pdf to print. Please fix these issues and then it would be one amazing app!
We use ShipStation since about 2 years. A powerful shipping solution for our DTC business. However, the mobile app lacks 2 crucial features to be truly useful: 1) possibility to connect a wireless scale (like we can do on a desktop), and 2) ability to purchase additional funds. Point 2 is annoying, but can be overcome by using the browser on the iPad (not using the app). However, the first point is just irritating: why can’t I connect my wireless scale to the iPad? Anyway, offer these 2 features in the mobile app and I will give it 5 stars.
ShipStation Mobile gives you the power of ShipStation wherever you go. MANAGE ORDERS • Import all your orders • Scan barcodes to find orders fast • Edit & verify addresses • Hold or cancel orders • Apply bulk actions and presets CREATE LABELS • Create & print shipping labels • View & print pick lists & packing slips • Manage & process fulfillment orders TRACK SHIPMENTS • Track shipments • Re-send tracking emails • Create & send return labels • Generate SCAN forms for EOD pickup VIEW INVENTORY • Keep track of on hand quantities • Filter by low stock • View empty locations • Filter by warehouse STAY CONNECTED • View insights & analytics • Calculate shipping rates • Get alerts (+ on Apple Watch) Wherever you sell, however you ship, ShipStation makes order fulfillment exceptionally efficient.