All my stuff says 0 kb and won’t load. I was kinda hoping after logging back in after a few years all my stuff would still be there. I got met with a false sense of hope. When I logged in all my files were technically there, but only a few of them had thumbnails out of 100. And every single one of them said 0 Kb. Every time I try syncing with the cloud it doesn’t work. I thought I might need premium seeing others talk about it. So I got premium and still have nothing to show for it. Spending the 10$ didn’t bother me as much as the false sense that my stuff was still there. I downloaded this app in 2012 and spent years collecting cherished memories. After 2015 I completely switched phones but never re downloaded the app. I just recently received an email saying if I didn’t log in soon all my stuff would be deleted. Completely forgot about the app and came back. Sadly I fear all my files are forever lost. Hear it from a veteran and someone who’s been with these guys for 10 years. They’re not safe, and you’ll probably lose your stuff. They use to be great but their time is over, Dropbox and other services would probably be more trustworthy.

I’ve been using this app for years now, paying for premium, not typically running into too many problems, but the little things started to add up and I’ve decided that Dropbox will suit my needs better. So, I’m in the process of moving my photos - which has been nothing short of a chore.CONS: 1. For a lot of photos, after clicking on ‘export’, I get this error message; ErrorError exporting one or more files: Could not download one or more files. I would like access to my photos, please. They’re mine, I copyright them, please give me back that access. 2. While I was paying for premium, after changing the theme, it never stayed that way. Even after updating, the app would crash it and revert back to the standard theme. Years this went on. I just couldn’t validate complaining about something so minute. 3. I’ve succumbed to moving the photos I DO have access to, to my camera roll, and THEN to my Dropbox. Why? Because KeepSafe only allows one photo to be transferred AT A TIME (between apps; keepsafe to Dropbox). I’m not spending the rest of my life exporting my photos from one app to another. C’mon.4. Trying to share albums is a pain in the a**!! At least Dropbox is consistent.PROS: Can now use Face ID to unlock app (yay!!). Good price for storage. Has potential. I like that it gives the user the ability to change the album covers, lock certain albums...

I would have definitely gave five stars if not for one issue I have, and it’s a pretty big issue. This app is awesome and well worth the premium for it’s easy to use, fast and convenient(depending on your WiFi and size)transferring, delete option, and lots of other stuff I haven’t even used yet. The loss of the two stars is due to the app crashing. For the most part I never transfer on data, mainly WiFi and as I explain earlier everything works great. Transferring is actually easy….BUT….. after a few minutes of transferring both photos and video it tends to crash and stop working. Everything is saved so that’s great but it acts almost like a fuel engine…..like I need to let it cool down or something and that can be very frustrating when I find myself flowing nice and easy. If that can be fix and not happen to me at anytime I’ll add the two stars and be more than happy to have paid for it!!

This app is absolutely trash. It hasn’t worked right for a while now. It seems to get worse with every apple update. It won’t import photos correctly. I have to close the app numerous times before it will finally import then it doesn’t ask do I want to delete the photos from from my phone afterwards. It also has imported photos to the wrong place when I’ve imported to a specific album. Now it keeps importing every single photo I have on my phone to the main album when I attempted to import only certain photos to a different album. I tried deleting the album I created but now it keeps importing to the main album and it won’t stop. Every time I delete the photos (like over a thousand photos) from the main album and try to import selected photos to the right album the app, it just keeps importing EVERY SINGLE PHOTO FROM MY PHONE TO THE MAIN ALBUM! I even tried closing the app or cutting the phone off to stop it but once the app is re-launched, it justs picks up where it left off. I’m not going to continue to keep paying for this app. I’ll find some other app to use.

I don’t usually write reviews. But when my files have not backed up to the cloud in more than 2 years! (won’t share between platforms) there is something wrong. I can set my phone to lock never, leave the program open the entire night and it will still say 32 files uploading in the morning, or worse, the program will have crashed in the night and be back to my home screen. It also crashes a lot when trying to view a video, more often than not, and happens on two of my devices, so it’s not just a bad copy, it must be the program. You can’t blow up pics and zoom in like on apple photos, basic functionality like that is behind the times. I wrote to customer service, they wrote back, but when I asked if they would have access to the files in my account in order to help - no response. I bought the one time lifetime membership, so am now stuck. What crap - it now has filled my iPhone and I can’t erase the app without fear of losing all my content. Why doesn’t my iPad have my iPhone files and viva versa? The settings are set to backup to the cloud. What a load of crap. It’s time to tell the world how bad this is - I began writing this last year and just now noticed it was never submitted. I’m beside myself that I fell for this and blame the article that rated these apps a few years ago - do you research and learn which outfits actually work, do what they claim, and have real customer service.

The app is great it lets you save a bunch of stuff, has a bunch of features like taking a picture of break in attempts, fake pin, fake albums, lets you personalize it as you wish, pretty sure it has a big storage. The only huge problem I have with it and that’s making me unsubscribe my premium subscription is that it takes extremely long to import big files like videos. And when I say extremely long i don’t mean an hour or 4. I mean days and weeks. I could try to import videos and they would never import. After weeks of trying. The app backs up automatically which is great but what’s the point of it if big files for some reason never get backed up. I’ve had this large videos in the app for months and they never finish being backed up. I’m not sure what the problem is but it’s really annoying. I purposely bought the premium subscription to be able to have a lot of storage and not have problems like this. But for sure it was a waste of money since it’s such a problem to import stuff and get them backed up. Other than that like I said the app has some great features just for sure don’t download it if you’re looking to save large videos

I downloaded this app because i have a lot of videos and no where to put them. i downloaded it at some point in december 2020 and from the start it was super glitchy. it would shut down randomly and it would cause every single app on my phone to shut down as well. some of my videos were fairly long and when i would try to upload it would take me a few tries. DO NOT GET THIS APP. i have snap and the last few days whenever i would open keep safe and then open snap, snap would give me the terms agreement from october of 2019. i’m not sure if everyone got it but no one i know has had that issue whcih leads me to believe it was because of keep safe. this app overall is very very glitchy and will cause your phone to move super slow. i didn’t want to deal with it anymore since it took up so much of my iphone storage so i went through to save all of my photos back to my camera roll. i had to restart my phone about five times, close the app about 20 times, and re-save videos about 2-4 times. every few photos it would say that they failed to save to camera roll which is why i would have to completely close everything and restart my device. i’ve read that other people have had issues with this app being glitchy as well. if you need some where to save your videos and photos please do not get this app.

I have used keepsafe for 4+ years and never had any issues. I always thought it was a great app and have recommended it to other people for secure photo storage. But recently it has become unusable. It is extremely slow, is constantly syncing even though I have cloud backup turned OFF and constantly crashes out of the app. It is also suddenly taking up a HUGE* amount of space, to the point where my phone is full and other apps are unable to function. Trying to delete content only makes things worse. Usage has actually GROWN by 7GB after trying to clear space. I'm not the only person reporting the syncing and crashing issues. PLEASE help to fix this.* 17GB of content in keepsafe was consuming 85GB of space on my phone.UPDATE: After clearing space on my phone by dumping pics and music I was able to move all of my content out of keepsafe, uninstall and start again. Huge inconvenience but the issues seem to be resolved with the fresh install. No more syncing or crashing and the app is not consuming excessive space.

This app is great for storage! You have the option to choose a custom color scheme for the display theme and choose between grid or mosaic display for media files in your albums. The app is compatible with photos, gif files, and videos. And the options to save photos/videos to your phone, move a file to a different album inside the app, and select an image as the album cover(s) are all wonderful features. And the option is given to delete files from your phone’s photo library once imported to help clean things up. The downfall, though, happens when uploading a video. Videos take a century and half to import. Understandably, they are larger files (especially when considering length of time) but it should take eight hours or longer to load. Importing videos seem to freeze the app. While you can still navigate in it, you cannot import anything for hours and hours when importing a video (even if it is ~20 sec) because the... well, I actually know WHAT it is but it’s inconvenient. All I can say is that the app is great. Except for this one critical piece that it claims to support.A couple other things: 1) It would be nice to be able to crest an album within an album. 2) It’s a bummer that the timer lock screen is no longer available. And even when it was, there wasn’t a slick way to discreetly add the feature to use Touch ID when using that lock.

I really liked this app, it let me put pictures that I wanted to keep hidden. The fact that it let you have a password was absolutely amazing. But the app tricks you into thinking that you will be able to put all your photos in there with out worrying about storage. Until I have had the app for a few months, I already put personal photos in there and I deleted them from my original photos app. So most of all my photos are in this app. Until, I try to get back into the app and I see that it said that my subscription had ended and to pay for the subscription to get back to my photos. Or get back in but still get all your photos but you have to give up all your i guess storage space, so since all my personal photos were in there I needed to do what I needed to do. So I press that, and it takes forever so I left it on my counter and my phone turned off so when I turned it back on I had to restart it. And it got so annoying so I started getting mad because my wifi was perfect and my internet was great and I was about to cry because I don’t want to loose my photos till I thought that maybe the app would be generous enough to import this pictures back to my original photos app but no I LITERALLY LOST ALL OF REALLY GOOD PHOTOS. Worst app ever don’t get it. Waste of your time.