Pronto - San Diego

Name: Pronto - San Diego
Rating: 4.57609 (17919 reviews)

Travel

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Pronto - San Diego

Travel

4.6

17.9K ratings

Age Rating

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San Diego Metropolitan Transit System

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User Reviews for Pronto - San Diego

Ultimate Failure

I just changed phone recently and tried to transfer my existing virtual card from my old phone to my new phone. When I clicked on ‘transfer existing card’ it prompted me that transfer failed and blocked my card so I couldn’t use it anymore. I called the Pronto help service, and they helped me went through the same failed transfer, blocked card, unblock card on their end, failed transfer again. It happened 7 times during my call to help service. In the end, I gave up. Now my card is blocked and I can’t unblock it from my end. No more purchases can be made.Honestly, this app is such an amazing failure that it should be put into a textbook of most classical programming disasters. Have the programmers even looked at people’s complaints? Your app is supposed to be the backbone of public transport, not the one who denies it. I rarely write such a harsh comment, but this is just ridiculous because CompassCloud was so well developed compared to this one. You can do it, but you choose not to.

A sad UCSD student, Sep 30, 2021

Great app for transit fares!

I’ve been traveling the California coast and found that the Pronto app is one of the best local apps for transit fare payment. My second favorite for paying transit fares was in Monterey where you could simply use your credit card and it would track the swipes with your card, maxing out daily fare at the day pass rate. I like that pronto does something similar although a nice enhancement would be to include Apple Pay as an option or a way to not have to pre load $5 or more onto the pass at a time.

ActionCat, Nov 18, 2021

Trip planner has some oddities

I haven’t used the virtual card feature but the rest of the Pronto card management seems to work fine. The Trip Planner has some quirks though.From where I am (Del Mar) I might be directed to take the 101 bus either northward to Solana Beach train station or southwards towards UCSD or UTC. The Trip Planner summarizes either direction on this bus as “101 -> UTC Transit Center” whether or not I need the bus headed in that direction or the one headed towards Oceanside. I have to further look into the Trip details to suss out the correct direction, a task that becomes more difficult when I’m in an area that I don’t know really well, i.e. when I really want a lot of help from the Trip Planner. Updates to this app seem few and far between. I hope the developers were not temporary interns and there is staff on hand to effect improvements.

Bercosad, Feb 11, 2022

My Pronto Experience…

I love the Pronto pass. I’m haven’t been a “bus/trolley” user, ever, for several reasons…1) I absolutely hate buying a bus pass due to my influx of using my personal car for transportation.2) The fact that your bus pass doesn’t roll-over if not used w/in the 30days (the month) it was purchased irritated me because I’d end up wasting or throwing away my “unused” portion (had I used my personal car).3) Your bus pass is/was always too expensive for me to purchase (I believe it was or is approx $70).The Pronto Pass I downloaded on my phone and, at my convenience, I can load whatever amount I can afford at a specific time. See that’s important to me because I have limited funds. I find the Pronto Pass is allowing me the freedom to choose wether or not I take the bus/trolley and not worry about losing money because I chose another mode of transportation. And, that freedom, alone, is opening up my, otherwise, negative opinions of public transportation. I hope I conveyed my point, really not sure if I did but one thing is sure…I love the Pronto Pass!! Keep it going it works for me!!!Respectfully,Sheila COMG I’m having a difficult time sending this review because of this Nickname crap!! I’ll try one more time…

busshe, Jan 10, 2023

Unreliable & clunky

Just missed the bus because I couldn’t reload money. Got an API key error - obviously some problems in the backend of this app. Tried restarting app, same error. Tried deleting and re-adding my credit card - a new error indicating broken implementation on backend. I can get over the ugly UI…but backend errors for an app that thousands of people depend on for daily commutes are pretty inexcusable. I can afford to be late today, but I feel bad for those who cannot. Guess QA and testing for this app are as high a funding priority as fixing our roads and making bike lanes safer.Finally, where is the long-overdue Apple transit/Apple Pay implementation? The ROI will be significant. Almost every stop, the buses are stopped a minute or more as people fumble around with their pronto pass. Best part of Apple Pay/Google pay: no need to get an unreliable app with a pass that doesn’t work, or wait in long lines at kiosks that are vandalized and barely functional. Lack of investment in this regard accumulates in wasted time and fuel and ultimately lost revenue when drivers get fed up and wave passengers on board. MTS: get with the times! Your fare collection methods are slightly better than before, but still lagging 10 years behind.

Contemporary SD Commuter, Aug 23, 2022

A help file would help

I think that I have my account on the app setup, the proof will be when I try it on a bus, thank God I also have physical Pronto card. Now I had to bulldoze my way into setting it up because I couldn’t find any help or FAQ on the app, a link to the Pronto website is not the way to do it even if app help existed there. For those of you having trouble I think that the best thing to do is set up your account using a web browser on a Mac or at least an iPad. Then you can log into the app with email and password, fire up the bulldozer and shove your way through the settingd get your virtual card set up.I am disappointed in the programmers in that my profile is not complete on the app. A well designed system should bring over my address and phone number that is included on the website instead of just my name.Of course this is version #1 and it should improve over time, but a professional designer would test the system by observing non tech people using it.

Deep River, Sep 02, 2021

This app works good until it doesn't

Today I was waiting for a bus and opened the app to load some money. But there was a blank screen telling me the card was not attached. I decided it was some minor failure and pressed "Link the card" button. And surprise-surprise - an error message telling me I can't. Then I wanted to check the "Use" page to see my QR card, and there was another error message: "The time on your device is wrong". Should I mention it wasn't? The only option to fix it was to reinstall the app. By the way, how come users have to link the existing digital pass themselves? Sure, it's only one button, but still, shouldn't it be, you know, linked to the account and added automatically? The same thing happened to my mum too. Long story short, I'm extremely frustrated. Good thing I checked the app in advance and had $2,5 in cash prepared just in case, but what about letting the QA team do their job?

dekabryonok, May 19, 2023

Amazing Failure

There are almost no words for how terrible this app is. The navigation and design is something that I’d expect from a clueless student attempting their first ever app. Pronto is constantly crashing, timing out and failing to reload, or doesn’t bring you to the next screen despite lots of clicking… Looking at you, Trip Planner “search” function. As such, you cannot get to the point where you can actually purchase your ride. The alternatives are to pay additional for the standard $15 day pass, which is pricier than any of the one way or round trip options had the Trip Planner actually worked, or purchase a monthly pass which is significantly pricier. At a minimum, the app needs to be functional for the community to utilize it and public transit at large. This app is a downgrade from the previous Compass app, and makes taking public transit even more challenging than it already is. If this app is the county’s indirect way of advocating for cars, I would consider this a great success.

fujgdumb, Apr 24, 2023

App is great but

After using the Pronto app since it first launched, it is easy to load your virtual card, see what your balance is, and load it if you see that the balance is low. My only issue is that it is so hard to actually use the scan system either in the bus and for the scanners by the train stations. It takes a while to get it correctly lined up with the scanner to read and then sometimes it feels like I would take to much time on the bus, wasting the bus drivers and passengers time. I still have not found the sweet spot to get it scanned correctly without taking too much time.

gr8ydolphin, Mar 24, 2022

Visiting San Diego

I was visiting SD for the month of September without a car! Female traveling alone and needed transportation. I cannot say enough good things about your MTS service!!!! I purchased a month long pass and was able to get any and everywhere in SD! However I could not have done it without the help of all your outstanding bus drivers helping me along the way, figuring out how to get me to from point A to B! Each one that I would ask a question to was always very helpful and knowledgeable! My main route was always starting out on the #11 going both ways either towards SDSU and connecting to the #2 or heading towards downtown to connect to the #10 , 7! Can’t forget about the trolley or the light rail as I like to call it! Having the app made everything easier! The feature of the trip planner is the best ever! Your bus drivers are very hard working individuals! I was amazed at all they have to do! They have to be physically in shape , the stress of it all! I love they get to take a break at certain times! The City of San Diego should be very proud of your public transportation services! I am from Kansas City, MO…. I have not been on a public transportation service since I was in high school but know your city should be proud of the type of service you provide! Thank you for helping me see your big beautiful city! !!!!!

O McKee, Oct 12, 2022

Description

PRONTO makes buying fares for MTS and NCTD easier than ever. Add money to your PRONTO app, then scan your phone at the validator each trip you make. Our pay-as-you-go function means you always get the best fare!

When using the app, hold your phone 5 to 6 inches below the validator to scan your barcode. The PRONTO app can also help you plan trips, see real-time arrivals, get service statuses, save favorite stations, and find stops for San Diego County area transit so you can plan your trip around San Diego without any problems. Always Get The Best Fare With PRONTO, you can pay-as-you-go* by adding money to your PRONTO account with a credit or debit card. Every time you scan your app, the appropriate one-way fare is deducted from your balance. Look for validators at Trolley, SPRINTER and COASTER stations, and onboard buses. You will never be charged more than a Day Pass ($6 Adult or $3 Reduced Fare) in a given calendar day, regardless of how many trips you make. Likewise, you will never be charged more than a Month Pass ($72 Adult or $23 Reduced Fare) regardless of the number of trips in a calendar month. You can track your progress toward a Day or Month Pass in the PRONTO app. *Pay-as-you go features not available for COASTER (must prepay for Day or Month Pass). Manage Your PRONTO Cards • Register your PRONTO card for balance protection • Load money onto your card using a debit/credit card • Set up autoload to top off your card automatically when your balance gets low • See your balance, current fare, and earned passes • Look up your recent scans, transfer times, and payment history • Manage multiple PRONTO cards for your family or group • Block/Unblock a lost or stolen card Next Departures: • Find Next Departures using stop number, address or landmarks • See real-time bus and train service statuses and news • Map and List view of Nearby Stops • List of recent stops and favorites Trip Planning: • Plan a trip using popular landmarks or addresses • Full trip itineraries with fare information, actual walking distance, and map view • Set alerts to notify you when transit is arriving • See a list of recent trip plans • Save favorite stops for easy access Need More Help? Contact PRONTO Support at 619-595-5636