Icon Paychex Flex

Paychex Flex

  • Business
View in App Store

Paychex Flex

  • Business
4.8
329K ratings
Age Rating

4+

Seller
Paychex Inc.
View in App Store

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User Reviews for Paychex Flex

2
SLOW even on the FASTEST phone in the world

This is a cool app with lots of features. But it is SLOW. I’m not sure what kind of data processing it uses, but every time our employees launch the app it seems to load all widgets from scratch. It is faster for our employees to just pull up the website, which renders this app useless.Querying the database to see which ‘widgets’ to load shouldn’t take that long- each user’s phone should have all widgets preloaded THEN check with the database. Seriously, feels clunky. The lag is so noticeable that it’s hard to tell when you’ve punched or not and we frequently get double punch errors because users have no way of knowing that their punch is ‘processing.’

Apple Music Moderator, Apr 21, 2020
5
Amazing

I couldn’t tell you how many times I’ve needed paycheck stubs and had it become a headache....not to mention, I never wanted to switch to direct deposit (bc I like being able to see exactly how each check is broken down) and as result I had check stubs all over my car and in my house yet could never find the most recent 4 or whatever it was that I needed. (Enter headache) This app has made this small but sometimes important part of life so easy. Not only is it so easy to navigate, it’s easier than I ever would have imagined to view, email, print, etc PDF’s of any or all stubs dating back to the beginning of your employment. It also makes it super easy to see your direct deposit info 1-2 days before “pay day.” I wouldn’t delete this app for anything.

GreySteele1122, Jun 08, 2018
1
Needs work

Buttons missing, important ones like clock in, on the laptop, it doubles the hours when you have work entered then enter On-site pay. Since they removed the Classic version, the app has not worked. I contacted their help desk, their only response was for me to contact out HR. I complied and now she’s having issues getting through. I can’t clock in or use the app for the phone, I can see what hours I worked 2 weeks ago till Tuesday and can’t enter any more hours in. Lap top version is overly complicated and you spend several screen punches and 30 mins. Just to enter time for one day work times. The developers need to speak to those who actually have to use this app. We will be dropping this service since the Paychex rep told us “ it’s just the way it is now” unprofessional and ridged. Sad state of affairs. Don’t bother calling, using the help button on the app or emailing this company. They won’t return any correspondence.

HueyUH1N, Oct 02, 2021
5
Good app

It would be nice if UI was a little easier to navigate. Maybe a one press instead of multiple. Like instead of the three bars, one press to view your hours for a pay period or your paycheck as you build hours. Important things like your paycheck. I also don’t like when I view my hours for my shift, I work graveyard, I have to press the back arrow on the pay period date to make the app change the date from when the pay period starts to when it ends. It has a weird date thing where it’s between that to the current shift you’re working, when it should just show your company’s pay period start and end date for that pay period. Mine is the first of the month to the 15th for a paycheck on the 25th. Then from the 16th to the last day of the month for a paycheck on the 10th. If I work on the 8th, it’ll show the 3rd to the 8th. Why not just show the first to the 8th? Up to the day I’m on the clock? Instead of making me change the date? It should already know?

Jason Lurf, Oct 08, 2020
2
Recent update broke running payroll.

I generally run payroll and get the reports to our owner who then approves payroll and I will then finish the process of submitting it to Paychex. Many times, I get a text on the weekend or in the evening letting me know I can submit payroll. It used to be, I could log into the app and just submit payroll in the last step. Now, I log in and the app behaves as though I am accessing it through a mobile browser. I get notified that not all features are available in the "mobile browser" and for full functionality, I should download the app. I am in the app. Until this feature is once again fixed, the app is worthless for my purposes. I'd give it 5 stars otherwise. Will update my review and stars when it's fixed.

Liliannath, Sep 15, 2017
5
Love this app!!

I love Paychex Flex and especially the app! I've never seen an app for work that was this easy and user friendly. I work remotely and I use this app alot if I'm not at my desk and it is a dream. I have had to run payroll before while sitting in my car and trying to beat the clock to have it submitted in time for my staff to be paid on time. It was amazing!! I am able to easily submit every single piece of information for payroll and submit it with no issues. I frequently run reports and email to people or load on Dropbox. It's amazing!! Thank you for making my job easier!

LL Ward13, Feb 05, 2020
4
Awesome for employers & employees

This app offers employers the ability to allow employees 24/7 access to their payroll information. Employees can update their personal information, view their check stubs, and if integrated with Time and Attendance...view & approve their time cards and process time off. One stop shop for employees. One central location for all payroll related items for employers. The fact everything is web based means no more coming into work on your day off to do things you can now do from anywhere. The app does look just a little different on different platforms, but overall works just the same.

me 2 & again, May 08, 2019
4
Retail clerk, cashier & stocker.

User friendly APP but I think the option that displays the day & time & the hours we had accumulated of the pay period/check in PDF format should be available for employees to see without request from the administrator. Employees need to see if any discrepancies or variances need be addressed from missed clock punches or oversights. This is personal record & having this option allows for review as a bank statement, credit card statement or receipt would for any financial transactions or exchanges where money is involved. This is a business industry standard to see what is being charged, debited or in this case, credited by payroll as a paper-trail of any edits to show good accountability and proper bookkeeping practices that can be in question if a employee has to refer to at later date.This needs not to be just a option or preference but rather a accessible personal record that provides ‘archived information’ not ‘by-request information.’Thank you for providing the option for review of this APP Sincerely, -David J Baker-

Mr. aynonomous, Feb 27, 2019
1
Bad time keeping

This is an inaccurate time keeping website for any company and the developers need to reinvent how it tracks time. If an employee is not watching their time on here then you are getting ripped off from your paycheck and the company you are working for is gaining money while you work for free. If you clock in 7 minutes past the hour then this website charges you 15 minutes past the hour. It does not keep an accurate time of your clock in and clock out time. Time worked is time paid and this website DOES NOT log it correctly. If I could give this app zero stars to reflect the company website I would do it. The developers of this website should be reported to the United States Department of Labor along with the Fair Labor Standards Act. DO NOT GET THIS Website OR USE THE PAYCHEX app.

Phantom2222, Jun 01, 2018
5
Absolutely Fantastic

This is hands down one of the most well designed apps I’ve used. My employer uses Paychex for their payroll management and this app takes Paychex ESS to the next level. Check your retirement plan details and change contribution amount, view your pay rate, hours, pay stubs, view and change your direct deposit account, and a bunch of other whatchamajigs. And what really makes it awesome is just how clean and intuitive the app itself is. I don’t write a lot of reviews but I’m genuinely impressed with the quality of this app and the Paychex platform, so they deserve my humble opinion and they’re gonna get it.

SwaftBelic, Aug 22, 2020

Description

The Paychex Flex app can be used by previously registered Paychex Flex (paychexflex.com) users. Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features. Available features will vary and are dependent upon your company's plan options.

EMPLOYERS Touch ID and Face ID authentication Submit payroll - Enter, review, and submit on the go. - Resume payrolls started on your tablet or desktop. Access vital information - All reports, including payroll reports and cash requirements. - Employee check stubs and tax documents. - Employee profiles, compensation, taxes, deductions, and time-off balances. - Retirement plan balances, participation rates, and employee eligibility. - Health and benefits carrier information and member guides. - Health and benefits employee enrollment and election information. EMPLOYEES Touch ID and Face ID authentication Access vital information - Check stubs and W2s. - Retirement balances, contributions, returns, and loans. - Update retirement contributions and investments. - Profile, compensation, taxes, deductions, and time-off balances. - Health, dental, and life insurance benefit details, deductions, and contact information. - FSA contributions, balances, claim, and reimbursement activity.

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