NTWRK | Live Sneakers Shopping
View in App StoreNTWRK | Live Sneakers Shopping
4.7
Age Rating
17+
Seller
COMMERCE MEDIA HOLDINGS, LLCGrow your in-app revenue
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User Reviews for NTWRK | Live Sneakers Shopping
Info and cash grab app.
Do not download! This new indie company is sketch as heck. As soon as you download, you're required to type in and verify your phone number and email and asks you to immediately hook up your card information before even seeing or knowing what the application is all about upon actual direct use. There's nothing special about this 3rd party middle man and companies as well need to steer away and stop with this nonsense of exclusive and limited drops. It's been old years ago and you're going to lose more customers if you keep this up. Buyers, stay far away, and business owners, don't even think about it. Please use traditional online website selling (preferably not Shopify either) and continue your profit the old fashion way. This barrier is a money pit and destroys trust and sales from those interested. I do not recommend this at all, and shame to the people involved even creating this. All the 5 star reviews are bots or paid actors. If you check through the real reviews almost all are 1-2 stars due to cart bugs and other scams. This app needs to be shut down and the owners need to be sued along with mandatory customer refunds for pure theft. Disgusting what people do for profit these days.
Paid for 3 orders, support hasn’t responded to me for 2 weeks
I have tried to contact these guys because I have spent quite a bit of money on 3 orders that are already paid for. They say they will get back to you in 48 hours... but I haven’t heard back from them since August 14th when I first messaged them about the first order. Still waiting to hear a response back from them. Any one else have a similar situation? Side note: the very first order I did not include in the 3 is because I got the verification email and text regarding the item that was kinda hype and I don’t hear back until I see a refund on my payment method, after I see the refund I can’t support and they tell me that they ran out of inventory even though they confirmed my order and I already paid for it, so they can LITERALLY take your money as a loan with ZERO interest if they want to. I believe that is what is happening to me, I hope I don’t have to contact my financial institution regarding the 3 orders I paid for that I have never received that were paid for.
Frustrating and not worthwhile
This app initially interested me because of the “social media” side of shopping, and being able to have access to designer goods. However it’s just too good to be true. Not only is there poor customer service, but overall there is not enough of a selection to even find something worthwhile Additionally I believe that the $20 limit on credit is very frustrating. It’s too low for credit to even be usable. If you allow a customer to accumulate store credit, we should be able to decide how much of it we should use! Overall, if you think that you are getting anything good from this app, you’re not. Don’t waste your time like I did. Also, if you have actually read this review, look how automated and impersonal their reply is going to be! It just goes to show how little they think of their customers!
Things to be fixed
The app closes out of nowhere. It seems very sketchy because i had things in my cart and it was going to let me pay but i made sure to check and it said “sold out”. how is it going to let me pay if something is sold out? the app doesn’t run smoothly and it has a lot of bugs and glitches. i’ve been seeing a lot of reviews about not getting their order on time or just in general and having a hard time with customer support. i would like to make my first purchase but the reviews make it very hard for me to do that. if there’s a way that it can improve in that area, it would be great. i feel like it’s hard to search what you’re looking for and there should be filters for price range or colors or sizes to make it easier to search for what you want. making it easier to buy products and search for products would be nice. i click on something and it just shows me the live video and not the product, i just want to be able view the products alone. i don’t really care for the live videos unless it’s a live drop that is happening at the moment. i hope you guys can fix this.
Great stuff, if order goes smoothly.
Think of NTWRK like a StockX or a eBay where your order just isn’t guaranteed and you’ll be much happier. You just have to be on top of order tracking and hound customer service. I’ve had multiple instances of missing orders that one day will show up as cancelled but not refunded, that I contact support and they say “that got cancelled, but we will place a new order” or items taking 8 weeks to ship instead of the expected 2. I’ve never gotten a response from emailing their customer service without having to follow up multiple times myself (and yes, I wait 48+ hours for them to respond). They have some really cool stuff and I’ve had maybe 4 of 12 orders to date ship in a timely manner (it says 2-3 weeks but it will always take at least a month or two) with no problems, but if there are any delays or hiccups, it’s a nightmare to get support. Also, things sell out very quickly. Sometimes in seconds. The “stock” they have can’t be more than 5 items sometimes. Have low expectations and you’ll be pleasantly surprised.
EMBARASSING
I think it’s pretty embarrassing that NTWRK’s tagline is “shop at the speed of culture”. When they know absolutely nothing about speed. In fact this company enjoys making their customers pay good money and wait about two months in order to receive TRACKING INFORMATION. Their customer service is completely in adequate. I reached out multiple times to try and get information about my order and all I got was a bunch of copy and paste prompts about how they are planning on shipping my item but never get any updates unless I hound them. And the snarky attitude that I got in one email was enough for me to ask for a refund. Only when I threaten them with trying to get a refund did they quickly ship my item out. And it looks like it was shipped from a facility in Fontana California. And I live in orange county so you’re telling me it took two months in order for you to barely ship my item?!? NTWRK is a complete and utter joke and you should absolutely not order from them unless you have an extreme amount of patience to wait months for tacking info. Like I said EMBARASSING!
Don’t let the negative reviews fool you
The app is great and offer lots of products ranging from everyday tees to the more hype items of the year. Love the way it’s set up and easy to use. Many people tend to complain and give bad reviews because the app is down or crashes somewhat frequently, but that is only from the big item drops that sell out in seconds and overload the app. Also seems like the app goes down just so that they can update items. It’s not like it’s developed poorly or has lots of glitches, just some drops or overwhelming and causes the app to go down. Love the products and what y’all are doing, keep up the good work!
Scam
This company is horrible. Either they are completely disorganized or it's a scam. From what I'm going through it's a scam. When they send you a text through Instagram about your issues with a ad for Apple attached , There's something very suspect. I purchased a t-shirt that dropped on the 14th of Oct with priority shipping , and still no sign of it. I bought the t shirt through Brooklyn Please objects ( which is the company that makes the t shirt ) because of the bad reviews of NTWRK. Still somehow they are attached to the sale and refuse to issue me a refund based on their policies on the app. I didn't but the t shirt through the app. They keep side stepping what I'm asking for and keep asking for the same information I have supplied multiple times. DO NOT BUY anything from NTWRK and pass this info on to as a many people as you can. They've gotten more negative reviews than positive if you do the research
A joke of a company to order from
I’ve ordered two things off NTWRK, just got the second package and it is going to be my last.The first thing I ordered was a statue that was $450 and I received confirmation pretty quickly. I put in a separate shipping and billing address, but they just put the shipping for both. Luckily it went through. However, I received no updates or shipment notifications and when I reached out, they sent me someone else’s tracking number, to a completely different side of the country. It did arrive, unannounced, and was packaged well.Now I just got my second package, this time they sent it to a completely different address than the one on the confirmation email. I ordered it as a gift to my brother’s house, his information is on the confirmation in both billing and shipping. I have no idea how my info got onto the label, how/why it ended up here. I shouldn’t have ever gotten this package.I won’t be using NTWRK again, the incompetence when it comes to basic CS and shipping is incredible. I hate to abandon an LA grown company, but they’ve proven unable to communicate or, quite literally, deliver properly.
Read the 1 star reviews, something is up.
Like many people have mentioned here, I’ve had a horrible experience shipping with NTWRK. The developer keeps popping in to respond with “Use the ‘Need Help’ button” but as many people have mentioned, they don’t even respond when you use the help button.Furthermore, there is a tracking bug so you will never know when your package will arrive. I just installed the recent update, hoping this was fixed, but it’s still not working. So, who wants to spend a couple hundred $$ and then be in the dark with an unresponsive company for a couple weeks? I’ve sent 5 requests for information about my order and haven’t received a single response. I regret giving them my financial and personal information and business if this is how they conduct themselves. They also allow third parties to send cookies and collect your data and don’t guarantee the security of the data they collect. Included here are Stripe (documented phishing attacks stealing banking info), Shopify (documented security breach), Akamai (massive DDoS attack in 2020), Mixpanel (password harvesting bug), and more.They also do credit reviews and tax advisories with your data and third parties according to their privacy policy. I really wish I hadn’t used this app, when the item I purchased was actually available elsewhere with free shipping and those people are already posting pictures on social media. Meanwhile, I’m still in the dark.
Description
NTWRK is a curated retail platform that celebrates culture and those who create it. In collaboration with a vibrant community of the world’s most influential artists, brands, and sellers, our livestream marketplace delivers exclusive products and experiences that span across sneakers, apparel, and collectibles. Shop live auctions, exclusive drops, and curated collections from trusted sellers.
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