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NetBenefits

  • Finance
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NetBenefits

  • Finance
4.6
24.1K ratings
Age Rating

4+

View in App Store

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User Reviews for NetBenefits

1
Dont use. Website down for months

I don't like to write negative reviews but Fidelity has had problems with the web site for weeks to months and cant fix the issue ( hacked?). Basically the app cant reach the site. Meanwhile there is no way to pick your retirement allocations and hence losing thousands of dollars by having your money go into default high fee funds that in the long haul amount to half your money going into the pocket of some jerk who thinks he is a genius by getting paid to pick stocks and shady deals and placing them into a fund that you could pick yourself at no cost by looking at any number of web sites if you have the time and knowledge. Either NetBenefits was hacked or this is a ploy in cahoots with institutions to force your money into high fee funds! Cant be anything else.

AZ_Doc, Jan 11, 2018
3
Useful but far from perfect

Despite its utility there is still lots of room for improvement, e.g. the curve on the main page shows time points but there doesn’t seem to be a way to show values for these points.If you want to select beneficiaries besides your spouse you are asked to submit a consent form, but there is no indication where to get the form (why not include a link to the form or just include the actual form in the app for download/forwarding?). Also, once you filled in all the data for your beneficiaries and you don’t have the consent form, there seems to be no way to save that data and it’s lost — aaahhh, seriously???

dibamus, Dec 19, 2020
1
Fidelity app support totally unresponsive - removal of function

To those concerned ( I noticed others with the same concern). I am on my 4th back and forth with the removal of the ‘daily portfolio positions’ page that allowed you , with one click’ , to see the previous days performance, both % and actual dollar amount’ . Fidelity refuses to restore the function. I had to open and fund a td Ameritrade account, just to get the same info in a watchlist. Please fix asap! You removed the portfolio positions tab (again)that listed 1 line for each position and among other useful information, it listed DAILY change for each position - i need this yesterday, and please stop removing this …i have also called IBM support and they said they opened a Ticket to tech support. I noticed another complaint dated 9/30 for the same issue. I have no idea why you would keep removing one of the most useful ‘pages’ available. I would hope as a retired IBMer this request would carry some weight since Fidelity houses the extremely large IBM 401k.

disappointed %$@%, Oct 23, 2021
1
Unable to Upload Check for Rollover

App worked fine on prior version, able to upload check on Apr 5. However version 3.21.0, doesn’t work at all. Able to complete incoming rollover form.But then after you click the link to Upload Check, click “Next” after reviewing rollover info, click “I agree” to the Important information screen, the app doesn’t work. A screen pops up for you to “Add checks” but it doesn’t allow you to click in the amount field, and no keyboard appears, so you can’t progress any further.Tried to see if “Send a document” functionality would enable you to upload a check but the app failed that route too. Whatever happened to QA and/or QC prior to releasing new versions? Ugh, so frustrating ☹️

former IT geek12, May 18, 2022
1
Useless for rollover

Whoever created the camera feature to take a picture of the check needs to be fired. You can log into the app easily enough, but to complete a rollover is so frustrating.The camera feature struggles to fit the image, when taking the picture it literally cuts off parts of the check. You have retake the picture multiple times, then on the back image the camera appears to get stuck fail and make you start all over again. Then when an image finally goes through - the next day, you guessed it you have to do it all over again as the photo was not good enough to accept. But the app accepted it! I’m my third attempt. I’ve never experienced such a horrible photo feature on an app. I’ll likely have to go to CS and will be told to go through the app to get this transaction completed. SMH

HB4325, Jan 16, 2020
5
I love this app

I love the app. It is very easy to use and when you go through a withdrawal process was completed, reviewed, and submitted within one day! ALSO, I got my withdrawal money/ loan ASAP! The very next day the money was deposited into my account. They understand things happen and they work very fast to get you your money. To fix your situation. So when you have an emergency come up and need to withdrawal money out. They are the best at getting it to you within two days at the most! Iv never had to wait longer. I love that! Not stressfull at all.

mariah2696., May 07, 2021
1
A service that never works

I’ll start by saying that the normal fidelity investments app and website work great. My experience with netbenefits is that the app never works and is always saying “Due to technical difficulties your information is not available.” God forbid you want to log on to the website… That’s another nightmare. This has been going on for years and if you can avoid working with them I’d highly recommend that.Frankly its one of the least loved and most poorly supported banking apps I’ve ever used and if it wasn’t the 401k provider of choice for my employer I’d never send them another dollar. It’s pretty appalling and intimidating how hard it is to access my own money. Completely unacceptable that such a large company has such a horrible customer experience.

MattT523, Mar 17, 2023
3
Face ID No Longer Works

The app has been really good for the 6 years I’ve used it, until recently…. The app did an update 4 days ago, and now Face ID no longer works to log in for me. It just keeps saying “Face ID Failed”, and says to either rest it in the app, or when I log in and it asks me if I want to enable Face ID and I say yes, it again says it failed but can be enabled at next log in. But no matter how many times I try to re-enable it, or even completely remove and reinstall the app, it continues to fail with the same message. After 6 years of pretty flawless operation, this is a pretty major disappointment. To make it worse, I find no way to notify the developers through the app of this issue. So the latest update broke a key function in the app, but the app has no way for end users to communicate or report issues.

Morbius, Oct 09, 2023
5
Fidelity is #1

There’s no question about it, Fidelity is #1 in the Asset management game. When it comes to 401K’s, you obviously don’t have a choice in where your retirement is managed…But for anyone who wishes to invest in an IRA, Fidelity is the best option! This app has a smooth, elegant layout that is simple to navigate your way around. The research section is amazing! Giving you all kinds of valuable info on every public company out there, along with ETF’s. There’s even a great learning section that teaches you all the basics on personal finance, retirement planning, and asset allocation. Oh and I got to mention the virtual assistant! This assistant answers any questions you may have and gives you direct links on where to get started! So yea this app is great!

Nick E90, Oct 19, 2023
1
Godawful

All the contributions are mislabeled, so they tell me my company is putting 97% of my funds in, while I’m only contributing 3% (it’s been backwards for the 4 years I’ve had it). If you adjust the contribution percentage, guess what… They don’t tell your employer! I have to manually contact our payroll dept instead. Also, this is an iPad app that is exactly as wide as the iPhone app, because why bother using all that extra screen real estate for anything useful, right? It’s especially sad on a big 12.9” pro model.The graphs and charts are rather unhelpful; lacking details as simple as a second line so you can see how much of the total value is your total contributions vs the growth that’s happened in the account. There doesn’t seem to be a simple way to see how much you’ve contributed this year, or how much you’re able to still contribute within the year. All of this is especially frustrating because I don’t think the main Fidelity app exhibits anywhere near this level of sheer laziness. It’s literally been like this for years without change though… I guess with 4.7 stars, there’s no reason to make any substantial or visible improvements. Sure would be nice to just have the contribution labels reversed though.

shawsome.brian, Nov 10, 2021

Description

Conveniently manage your workplace benefits from Fidelity—from sending us documents to accessing your retirement savings, stock options, health insurance, HSA and more. Easily view retirement savings and other benefits Account balances, investments, recent contributions, and account performance Manage your HSA expenses and investments Monitor other accounts, including 529 plans and brokerage accounts Quickly find health insurance information, such as who’s covered under your plan, provider phone numbers, and your group number Access recent payroll statements Personalize planning See how much you may need in retirement and get your Fidelity Retirement ScoreSM Financial Wellness next steps so you can confidently plan and take action Take control of your total well being Change your contribution rate and investments across 401K, 403B and/or HSA accounts Send us documents and rollover checks using your camera Exercise options and accept grants in your stock plans Enroll in your health insurance during annual enrollment Build confidence through educational materials and tools Access articles, videos, podcasts, and interactive tools to make informed financial decisions Stay informed Get important reminders about timely actions to take within your account Feel safe and secure We take your account security seriously and are always researching new ways to protect you. We use a combination of advanced measures such as customer verification and biometrics to help ensure every visit is safe.

Share feedback We want to hear from you. Love our app? Let us know. Can’t find something? Tell us what you’re looking for. Additional information The NetBenefits® smartphone app is available to individuals who have one or more workplace benefits provided by Fidelity Investments. Looking for help with accounts beyond your workplace savings and benefits? Check out our companion Fidelity Investments app to explore more ways to save, invest and trade. NetBenefits and the NetBenefits design logo are registered service marks of FMR LLC. The images below are for illustrative purposes only.

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