MyOCCU Mobile Banking
View in App StoreMyOCCU Mobile Banking
4.8
Age Rating
4+
Seller
Oregon Community Credit UnionGrow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
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User Reviews for MyOCCU Mobile Banking
Used For 2ish Years
I’ve been using this app for a long time now and it’s extremely convenient. You can check multiple account balances and transfer money is just a few seconds. I’ve ran into one or two problems over the past 2ish years, but I called the support and they talked me though it. And surprisingly the wait long for support isn’t very long. Overall, I have no complaints and this app makes my life a bit easier.
Can’t Log In on Mobile App, but can on laptop.
I am unable to “authenticate” my account and log in with the mobile app. I can log in without difficulty using my Windows 10 laptop. When I use the same user name in the mobile app that I log in with on my laptop, I get two “authenticate” security questions that are not part of my account profile. When I click on “text”, I get two phone number options, neither one is my phone number.I called the number on the back of my credit card issued by Oregon Community Credit Union. The representative was of no help and didn’t have anyone she could transfer me to to figure out the problem. I deleted the app and downloaded it again. I got the identical results when I tried to “authenticate” the count with the mobile app.The underlying question is “has my account been hacked” since the same unknown security questions and phone numbers come up during the “authentication process of the mobile app?I am at a total loss as to why OCCU doesn’t have the ability to help sort this out.
Big improvements to app in 2019
I have loved having OCCU as a bank, but for years hated their internet banking experience. This year they finally upgraded their online experience to be as convenient and functional as all their other services. Expect an accessible and professional looking online banking app that works as well as the best in the business. I am so thankful that the app is where it needs to be at long last!
App does not load
Half the time the app will not load. You open it, and loading dots just cycle and cycle and cycle. When it gets stuck in this loading mode it lasts for days. You can reset it my restarting your phone, but you’ll be doing that often. The older app was much better.
Couple bugs with things I really liked...
One really big issue I found is that the widget for the snapshot doesn’t work saying “unable to load” and I assume it says the same thing when you hold down on the app, it’s just blank. I wish I could see it at a glance in my widgets instead of needing to sign in and see. Another one is that it doesn’t match the iOS 13 dark theme with the widgets, but that’s not that big of an issue to me to be honest. Another thing that would be nice, though I’m not sure if it is possible, it to be able to cancel transfers while they’re pending, at least within like 24 hours. That would be a life saver. One thing i noticed too, was when I did my remote deposit, it said that I had $300 or so available, but below it said I really only had a total of $80. I’m not sure if that was a glitch because I haven’t seen it before, or if the $300 really was available and that because the check didn’t process yet, my balance didn’t go up... confusing but hey, I don’t know. I really just want the widget to work again and maybe have more options like a button to open check deposit or something.
👍🏻
I really like occu. I love that I can create as many savings accounts as I want, titled whatever I want. I feel more organized with my money and savings. I preferred online banking with occu over my second credit union.... but occu just changed their online appearance/settings and I don’t prefer it. I liked the old version better it felt more organized to me. 4 stars cause it’s a great credit union over all.... I just don’t like the online version.
Still Needs A LOT of Work
The new update that’s been in the works to completely rewrite the app just released, and it LOOKS really good. Everything looks a lot smoother and more modernised than it was before with the clunkier old app. I really appreciate the Touch ID log-in aspect, and the ability to set a nickname for the account owner. However, it still loads very slowly, and isn’t usable at all due to the crashes. This is literally day one of its release, and it’s crashed six times for me within the last twenty minutes of trying to use it just to set the security questions back up for my account and make a simple transfer. In order to be functional, it needs many bug fixes and the ability to support the amount of users it’s going to receive at once.
Making credit card payments is infuriating
Trying to make a credit card payment from another bank is infuriating. It’s buried in the set up menu, and necessary to go to the set up menu each month rather than paying from the card like you can in other bank apps. It is in no way intuitive. I have one recurring payment made with my OCCU card, and I am going to stop it so I don’t have to go through the hassle of remembering how to make a card payment each month.Seeing my car loans and other accounts is fine and easy, but the credit card situation gets this app three stars.
Much Needed Improvement Made
I’m sure the new app update has a few kinks here and there, but it has totally been refreshed and updated to today’s era. I personally haven’t dealt with any crashes, just slow loading but that’s probably going to be based on service, because it’s not always the case. I really like the user interface, I now don’t feel like I’m doing online banking in the early 2000s. I do wish there were individual push notifications for account alerts for debit card/credit card, for purchases, deposits, withdrawals, user ID retrievals and password resets, etc—as self serve security features. Put it like this, check out the bank with the horse and stage coach’s online banking basic features and build on them. I know I’m asking for a lot...Regardless, great job on the improved and needed mobile banking app! 👍👍
Great functionality, but...
After using the new app for a few months I really enjoy the layout and functionality. There are a few shortcomings however. While generating reports is easy, getting to the printer on my iPad is a bit problematic. There is no direct way to send a report to the hp printer as far as I can tell. The work around is to take a screen shot and send that to the printer. Please add printing of reports to the next version, and the ability to save reports to files from mobile devices such as the iPad. After exporting a report please allow me to do something with the export such as save it to files to allow me to import the file into a spreadsheet on google or Numbers on the iPad.
Description
Access your accounts, deposit checks, transfer funds, pay bills, locate branches and ATMs and more. Features: * Easily transfer funds * Pay bills on the go * Use Snapshot to view balances quickly * Manage account activity with notifications * Deposit checks * Find a branch or ATM
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