Mailchimp Marketing & CRM

Name: Mailchimp Marketing & CRM
Rating: 4.85557 (41708 reviews)

Business

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Mailchimp Marketing & CRM

Business

4.9

41.7K ratings

Age Rating

Seller

The Rocket Science Group LLC

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User Reviews for Mailchimp Marketing & CRM

Well thought-out tool but editor could be easier

I like the tool but wish it the editor worked better. Photo edits are difficult for example adding text directly on a photo. We tried it the other day, saved the photo, went back into photo edit mode, and the text was “locked”. We couldn’t change it, so we had to delete the photo, reload it, to be able to add the new caption.Also, the tool doesn’t seem to support responsive email sign-up pop-up windows (i.e. we wanted an email pop-up with a photo on the desktop page, and a pop-up without the photo on mobile page and had to purchase a different tool to do it). There are a few other little things like not being able to send a campaign to multiple audiences but maybe that’s us not knowing how to use the tool...

2.1212121212, Jul 06, 2019

The Block my Account from sending emails For No Reason

I got the service to email my investors about new homes on the market. After only 2 campaigns Mailchimp decided to block my account. I didn’t break any rules whatsoever and I feel this is a disservice to me and my clients. No valuable explanation to why they done so. I will go back to constant contact because it’s better and they don’t block your emails for no reason. I give this service 1 star out of 5 because they don’t properly vet customers before blocking them, because if they did I wouldn’t be blocked right now. This is unacceptable and I will be sure to tell all my colleagues NOT to download this app and use CONSTANT CONTACT over this app. I’m mad I spent so much time adding my contacts and creating campaigns only to not be able to fully utilize the app. This app should just go out of business because it is discriminatory towards certain people and it is unfair with its rule. For one my campaigns are not spam, all my email contacts are subscribers to my email list so there shouldn’t be any problems. Mail chimps customer service is highly unresponsive to my complaints no reply or nothing! This service doesn’t even deserve one star!! DOWNLOAD CONSTANT CONTACTS I repeat DOWNLOAD CONSTANT CONTACTS !!! It’s waaaaaaaay better and not discriminatory towards its users!!

AmericanBlogger, Jan 18, 2021

Get rid of the yellow!!

I’ve been using MailChimp for years and I do really like it. The app, in general, is pretty helpful and assists me in keep my mailing list up-to-date when I am out and about. However, there is a reason bright yellow is not used in most apps/branding... It’s hard on the eyes and generally off-putting. Just look at your competitors, as well as most of the apps in the App Store… There’s very little yellow because it’s just not a pleasing color to look at. Even Snapchat offsets by adding some white to make it look deliberate. The new look makes the app look amateur and ugly. When my partner first downloaded and installed the update, I thought something was wrong with their phone screen… Nope. There is just something wrong with the new branding. Please go back to your more neutral colors scheme, please. Even the newsletters are now ugly to read ...

Anna166, Sep 28, 2018

Great App, Terrible Customer Service

I really, really want to like MailChimp. Really. The app is awesome and the forever free option is great for when you are just starting to build your business. But the biggest problem is that MailChimp as a company has TERRIBLE customer service. They absolutely refuse to speak with you one-on-one. They offer no contact number, and when you do manage to track one down (thanks to the BBB) they answer with a voicemail who tells you to just email them instead. When you do use their contact form, they take DAYS to get back to you and even more to resolve any issues.So, dear MailChimp/Rocket Science Group, I’m BEGGING you to hire more and better customer service team members and to PLEASE set up a live support line. Leaving a small business hanging for days on end with their account suspended and unable to email their customers is terrible for everyone involved, and if this happens again I will be taking by business elsewhere.

cleonpack93, Mar 21, 2019

Bring back Snap!!!!

I really preferred the simplicity of MailChimp Snap which also allowed you to modify pictures within the app. The new system, which functions more like the desktop one with templates you can modify is hard to maneuver on the phone. The app does not modify pictures to fit which is a triple annoyance as you have to go find another app that does and save the picture elsewhere and then go back to the app. Plus if it pops up a window, it won’t let you move around to press whatever button it wants so then you are stuck anyway because it won’t do anything. At this point I am almost driven back to the desktop version (which I’m not really excited about the changes there but at least it is easier to navigate). Adding names has also gotten more cumbersome with more steps to get to add. And the constant popup about whether someone gave permission to be added is seriously irritating. I run a very small business with a signup book which is clearly labeled that if you leave an email you will receive emails. I get that there are unscrupulous companies that add people who haven’t but it seems like it should also be smart enough to notice who is adding a few at a time or bulk adds.

Leilx4, Dec 01, 2017

Long time mailer, first time chimp.

I’ve been designing and sending newsletters for a private company for over six years. We had a large list that I cultivated and during that time we used an email service provided to us by Apple. Well I did allow us to send large amounts at a relatively inexpensive monthly cost, the interface intuitiveness and overall ease-of-use is nothing like what Mailchimp provides.I’m extremely pleased with Mailchimp. Managing contacts, creating segments and groups, and designing emails with or without templates is so easy with Mailchimp. I highly recommend this to anybody looking to grow their business or start a new one.

LiveTheCity!, Dec 09, 2020

DO NOT USE!!!!! SCAM!!

SCAM!!!!We used mail chimp for our business for over a year. We ended up having a lot of emails on our list and had to pay a ridiculous amount of money and they made us keep upgrading. We decided to go with another company because they shut down our account because we would not update and pay more because we had a lot of people. Then we tried to cancel our account and it wouldn’t let us unless we paid for the upgrade first to just cancel.... the upgrade was $47.. no thank you! We couldn’t even do anything so why would we pay to cancel our account. We continued to reach out to the team multiple times to try to cancel and get our money back. No reply. No number to call. No email. Nothing. We were stuck. So we changed our billing card to one that doesn’t work anymore. Jokes on them. WORST SERVICE EVER!! Do not use. This company is a joke and just wants your money. Once you sign up you can’t get out.

madtom0019, Feb 27, 2020

A Good Start

I recently took over as my religious organization’s newsletter editor where we frequently use MailChimp to contact members of our congregation. Since I’m still in my mid-20s, I figured that downloading this app would work better for adding things quickly at events, while I’m out and about, or need to check something during my break at my day job.While this app is great for checking to see what articles or other information we still need to add while I’m away from my computer, it’s not the best for writing or formatting the newsletter. Longer articles (or anything more than two or three paragraphs, to be honest) that I’m working on are often obscured by the keyboard while I’m trying to add something to them, which is unfortunate. I’ve also almost ended up sending mailings early due to the position of the ‘confirm and send’ button while trying to edit one of the newsletters.Most of the time I end up having to do most of the major changes on my computer because of how this app ends up working. I won’t be deleting this app (as it is still helpful for at-a-glance updates), but it definitely could use some improvements.

McKinleyDozen, Jul 20, 2018

Buggy and unreliable on mobile

I use the app on my ipad pro to manage my email list for a small business. Very small, nothing that would unduly tax the app. However I have found that certain functionalities are not available in the app, despite their being advertised as being a functioning part of the app, such as being able to upload and link a file for use by the list. In addition, when editing information inside the app, such as email content, account information, etc, sometimes the Save button is either hidden by other elements or simply disappears, causing information to be lost. The app is also not able to do the same amount of workhorse editing and customizing of text, links, buttons and elements in the emails. This app may function for tweaking an email campaign and sending it, but not much else, and certainly not as a replacement for the website version.

NewYorkerAtHeart, Nov 17, 2017

Rage Quit Alert!

I’ve been attempting to use MailChimp on my iPad. I say attempting, because I’m rarely able to actually use it. Typing in the text box pulls up the keyboard and covers the text box. Often times I’m presented with a screen holding only my content text with no buttons or functions available on the screen to exit, undo, proceed, save, or otherwise navigate the user interface in any way whatsoever. Then there is the majority of the time when pressing the save button actually just makes my screen blink, but doesn’t save or exit or do anything else that would actually help me to send a newsletter. Of all of the apps I’ve ever used in my life, this has been undoubtedly the most incredibly frustrating one yet. If not for the necessity of sending standardized newsletters to my clients, this app would never be on a device I owned. I’m beyond frustrated, I’m pulling hair and throwing things. In today’s world, I could probably sue MailChimp for the amount of damage caused to my office during this rage quit moment that I was forced to after hours of dealing with MailChimp and their inferior product. Okay. A little dramatic. But the frustration is real.

Start-Up Guy, Jun 01, 2018

Description

Mailchimp's Marketing & CRM mobile app helps you market smarter and grow your business faster from day one. Access the tools you need wherever your work takes you and get up and running in minutes - no experience needed. With Mailchimp, you'll never miss an opportunity to make a sale, bring customers back, find new subscribers, or share your brand's mission.

Use Mailchimp for: Marketing CRM - Keep up with your contacts with Marketing CRM from Mailchimp. Find and add new customers with contact import tools, such as the business card scanner. Track audience growth and view insights about individual contacts on the dashboard. Do it all in one place - call, text, and email directly from the app. Record notes and add tags after every interaction to remember the important details. Reports & Analytics - Get a deeper look into your sales and marketing performance. Track results for all of your campaigns and get actionable recommendations on how to improve. View reports and analytics for email campaigns, landing pages, Facebook and Instagram ads, social media posts, and postcards. Emails & Automations - Create, edit and send email marketing campaigns, newsletters, and automations. With one-click Resend to Non-Openers and Product Retargeting emails, you'll be able to re-engage customers and grow sales in no time. Facebook & Instagram Ads - Draft and publish ads, set a budget, and target a specific group. Reach new people, engage existing contacts, set up custom audiences, or bring back website visitors. Marketing Recommendations - Get actionable recommendations to help improve your marketing. Know when it's time to set up an Abandoned Cart email or get a reminder to set your brand's logo. Brand Management - Upload images from your device directly into Mailchimp and use them across all of your campaigns. Boost eCommerce Sales: • Abandoned Cart Automations - Remind customers of products they’ve left behind and recapture lost sales • Audience Dashboard - Get to know your customers and see which ones are most engaged with your marketing • Revenue Reporting - Understand performance and get actionable insights on what to do next • Order Summary - Get notified when someone has made a purchase from your store Scale-Up Your Startup: • Business Card Scanner - Add new subscribers from any printed contact information • Welcome Automations - Greet new subscribers with a warm "welcome" message • Social Ads - Create and publish ads to target similar people or create custom audiences • Contact Profiles - Add detailed notes and personal tags for individual contacts About Mailchimp: Mailchimp is an All-in-One Marketing Platform built for small businesses. With tools like reporting and analytics, Marketing CRM, email campaigns, newsletters, and content management, you can put your customers at the center, so that you can market smarter and grow your business faster. If you enjoy using Mailchimp or have a great idea you’d like to share with us, please leave a review.