I have had Instagram since 2011 and I have never since then had an issue until the Music Tag feature rolled out and I haven’t been able to use it since then. I have tried so many things from updating everything, logging out and logging back in, uninstalling and reinstalling the app several times, going to someone’s story to look for the “Try It” button but nothing, unlinking my Facebook account, changing my password and updating profile.. which btw didn’t let me change it to my personal email because it was taken already, I have never used it so I clicked on forgot password to see who has been using my email but it says that it doesn’t exist so I’m a little confused on how it has been taken but doesn’t exist. But anyway I reported the Music Tag issue awhile back but haven’t heard back since then, so I reported the issue several times back to back to see if that works (prob not). All the research I have done over this issue has been through Google through other users experiences because IG doesn’t even have support help over this issue. The only thing that has inconveniently worked was to make a second account, everything shows up on there but as soon as I switch over to my account that I use it’s not there! INSTAGRAM.. PLEASE FIX THIS ISSUE, IM NOT THE ONLY ONE! 🤨

I've been using Instagram since 2013 and every update I've gotten since then has been disappointing. This newest update (version 166.1) is one of the most annoying and ugliest looking updates yet. First of all, why would I want to connect Facebook messenger to my Instagram account?? It's so unnecessary and of course the DM feature on Instagram is basically mutating into Facebook messenger with the message reactions and the different colored messages. Secondly, the shopping feature being on the bottom bar is the absolute worst. I've never shopped on Instagram and never will but I'm stuck with this completely useless button on my toolbar and I always accidentally hit it when I just want to take a peak at the explore page. Thirdly, the reels feature is absolutely awful (I know that was from a previous update) and I hate that I have the reels icon on my toolbar. The toolbar in general is getting way too confusing and too many things are getting added to it. The fact that I can't even post a photo from my toolbar is probably the most annoying feature. I love Instagram and every time I get an update I just say to myself "Well, I guess I'll give it a try" but all of these updates that have happened in the last 1-2 years have pushed me over the edge. Probably going to delete the app because these updates have been nothing but awful ever since Facebook took over. Hate what they've done with it. Stop trying to turn Instagram into Facebook.

first off i’d like to say that i’ve been using instagram since 2015. i’ve seen some changes over the course of these past few years that were very good for the overall use of the app, and some that just made navigating the app more difficult. the main reason why instagram has become so popular over the years was it’s simple layout that made it easy to access and interact with followers and discover people. but now, in 2020, likes and view counts are hidden, the feed isn’t in chronological order, the algorithm only allows you to see posts of only a handful of people you follow, and now the notifications have moved. if instagram wants to keep its users satisfied, then they need to go back to the classic look. keeping the classic layout with home, explore page, upload, notifications, and profile at the bottom makes the app easier to navigate. there is no reason why the shopping bag needs to be on the bottom bar because not everyone shops from instagram. there are a lot of scammers on the app! instead of changing the layout, instagram needs to fix the algorithm, put posts on the timeline back in chronological order, get rid of bot and spam accounts, and remove accounts/posts that don’t follow the community guidelines. now more than ever, there are many accounts that spread hate and misinformation! why was changing the layout a priority? fix it and bring likes and view counts back!

Instagram works just fine I just would really like a option were you can search a date up in one of your Mughals messages to see past messages! maybe to get an old conversation or to get proof of something someone said to you that is not appropriate and should be taken seriously. Maybe you want to re-read messages? I would really like this update and I’m sure many others would too!! every time I try to go to a certain date it crashes and logs me out or I accidentally scroll out of the messages,, my phone shuts off too and I have to start all over again just to look at something from the past, I wanted to re-read one of me and my mutuals private messages! when me and them first met and compare them to now. You could add a fast scroller to scroll all the way to the top in under 10 minutes instead of having us scroll up just to lag and get crashed from the app! Or to accidentally scroll one way and for the messages to be gone. Maybe you could even put a “search for date..” bar right above mute messages/video calls? please take this idea into consideration. Instagram keeps telling me that I need to click on the “tell us” option and it will freeze and glitch out whenever I open dms. Why is that happening

I am a single mom and struggling owner of a small business and Instagram continues to freeze my Instagram business account and not let me follow new potential customers even though I always chose the “tell us” if we made a mistake option. Things are not transparent and I have no idea of when I can and cannot follow new potential customers, send them messages or how many I am allowed to contact or send messages to. I don’t have a problem with rules and regulations but I just wish it was written somewhere so I would know and not have my small business affected tremendously every time I get blocked from my own account. I cannot find these rules written anywhere on Instagram terms and conditions. I think it is very sad that Instagram does not have a security system in place to check that I am the one using the account and therefore, not limit my chances to reach new potential customers who are willingly choosing to follow my small business page. I hope this issue can be improved ASAP by instagram so my business can have a fair chance to grow its number of followers. Why not charge a small fee to give me a fair chance so I can reach unlimited number of new followers who own “public” accounts. Thank you for taking the time to read this. Stay safe.

The new update design is extremely frustrating for many reasons. First is the lack of originality: if I wanted to use tiktok, I would open tiktok. Second is the all black “immersive” display. I find it rather distracting to have the screen try to morph and fit all the many shapes of photo ratios & videos but all it does it create either unnecessary clutter on the screen or large dead spaces. There is also no way to access the stories anymore unless you are at the top of your feed or come across one of the “breaks” where they are offered. Also, I prefer my phone in light mode as it is easier for me to read. With the new update, you can only read captions in white font overlayed on the post *after* clicking on them. I miss the continuous scroll feature and I miss how much easier the captions were to read on white. There’s also NO continuity between the black feed page and the rest of the pages which are still in white mode - it’s simply ugly. Finally, by removing the continuous scroll feature, it’s affected how videos play- they begin before I get to them and I do not have the ability to mute them anymore (which is very frustrating!).I understand this was a rather long review, but I wanted to make my frustrations known in the hopes they will be legitimately considered. I’m disappointed in this update and in Instagram. I’ve found myself using Instagram less and less and I have a feeling that will remain the same if the update is permanent.

literally the worst app. i used to enjoy using instagram a lot, however in these past years it’s gotten more glitchy and has more issues. Not to mention the fact that they also removed their customer support email, so now there is virtually no way to solve your issues with instagram(the phone call doesn’t go through). Recently I was reposting a flyer for a high school club event that I wanted people to attend and instagram took the story down, claiming that it was against community guidelines,but offered no reason why. Why would a flyer for a high school club fit into any of the categories mentioned in their community guidelines? I tried different variations of the story, but all of them were deleted by instagram. I decided that I would request a review of the action taken against my story, but discovered that instagram says “Review Request Failed, please try again!” every time I pressed it. So not only can I not contact customer support, I also can’t request a review of an unfair decision that they made. I then decided to try posting the exact same story on a different account of mine and to my surprise it posted on that one. So essentially, instagram is only blocking my account from posting any stories through some weird glitch that I am unable to report to them or request review for. Until they are able to open a way for people to easily contact customer service and stop having useless glitches like the one mentioned above, instagram will be a one star app.

I have had troubles with the music feature on instagram for MONTHS now. I am not able to use any music other than the few automatically shown ones that are there when I click the option, and all the songs are in some foreign language or they're instrumentals of some sort. I am not able to search for any song whatsoever as it will just tell me there are no results every time. A couple months ago, i was still at least able to save a song if someone sent it to me, then go to saved music, and use it through that. But now the problem has worsened and I am not even able to save any music nor see/use any of the music i had saved before this was an issue. I have reported this problem to instagram multiple times over the course of about 5 or 6 months and they have yet to respond in any sort of way, let alone fix the problem. I know i'm not the only one dealing with this as i've seen in reviews, as well as on other social medias such as twitter, that there have been a good amount of other people dealing with the same issues. This problem has been aggravating and upsetting, and the fact that i and many others have tried to reach instagram to fix this issue, yet have not even been addressed, only adds to those emotions. The music was one of, if not THE most used feature for me on instagram. I have tried multiple methods on my own to resolve this issue but nothing has worked. Hoping instagram can get to the bottom of this sooner rather than later.

Instagram is a great app to use on your free time and to connect with other people. This is why I was really interested in using Instagram to try and help out my barber career. The one annoying issue I’m having is when it comes to trying to add an action button for booking. I have tried this with three different booking apps so far and with no luck. For example I am trying to add my square appointments app as a book option on my business account. The videos I have seen about how to do this, show that once you click on the app you use to schedule your clients, you need to enter in the URL that will link them to your booking page. I believe this is where the problem is. Instagram doesn’t give me an option to enter a URL. The order that Instagram sends me is ( connect website > please select business to connect > connect to Instagram > connection successful). Then when I refresh my page there is no action button. I have used three different booking apps in hopes that one of them would work and none of them do. I have the online booking option turned on within the app as well and it still doesn’t work. It’s extremely frustrating and to add onto it, I can’t find anywhere online to help me. There’s no way to contact Instagram, at least from what I have seen and it feels like it’s never going to work for me. This app could easily be a 5 star, but this one problem is really making it hard.

Instagram has more potential than it has now. But a few issues are what keeping them from pulling out of from the others. First is the amount of bots, fake, and duplicate accounts that are on IG. Myself and some others (possibly) use IG as a place for photography, businesses, reaching a broader community to share the similar likes, or just for fun. With those few listed accounts, it limits who can see your posts and your account. I can see/understand if someone has a business and personal account. But to have 3+ accounts that are the exactly the same and are troll pages then why keep them up? Also there are times especially now (not sure if it’s happening to some people or not) is accounts and people who are clearly going against the TOS and guidelines with their posts and accounts. No matter if it’s drugs, tobacco, alcohol, nudity or sexual images. Some are showing up in popular feed (whatever it’s called) and some though scrolling through posts. Like earlier yesterday/today I tried reporting dozens of posts and accounts of completely naked women and a few of drugs and tobacco in use that showed up and all IG said was that “it doesn’t go against their guidelines”. How does all of this not go against the guidelines?? Also reported a account that supposedly had gotten “removed” on a couple different occasions but still on their as of yesterday with basically no consequences other than a couple pictures that were reported and removed. So I don’t know.