HubSpot CRM: Grow better

Name: HubSpot CRM: Grow better
Rating: 4.70687 (7901 reviews)

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HubSpot CRM: Grow better

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4.7

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HubSpot

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User Reviews for HubSpot CRM: Grow better

No support for the Tickets feature

My company has been using HubSpot for sales and marketing tracking for about a year. We started using the Tickets feature about two months ago that allows us to create and track customer support tickets.As the Customer Care Lead for our company, it’s critical that I’m able to access our support tickets on the go. This is nearly impossible to do without carrying my computer with me. The Tickets section of their website is nowhere to be found in their iPhone app. While you can login to your HubSpot account in a mobile browser by going directly to the login page URL (the Login link is not displayed on the mobile version of their home page), trying to interact with your HubSpot account in a mobile browser will test your patience.I know the Tickets feature is relatively new for HubSpot; but I hope their team understands that it’s important that we be able to access things like that on the go from whatever device we have with us.UPDATE: January 2021 — Despite being told two years ago by HubSpot that support for the Tickets feature would be coming to this app, it’s still not here.

Adam V., Jan 29, 2021

Significantly limited feature set

My expectation of an app like this is that is I should be able to function at a high level from my phone. A large part of my personal interactions with HS is from a ticketing standpoint as is a lot of my company. There is zero access to tickets here or at least not intuitive access. I think if I click a link I have very limited access to tickets, but that requires someone slacks me a link. I’m also an admin so I would really appreciate the ability to do most of my job from my phone. I understand not being able to edit properties but I should be able to do a lot of admin functions from the app. Or a different HS admin app (Google does that as an example). I think every platform I use has full functionality from my phone except for HubSpot. They have a long way to go with the app.

eph41, Jun 13, 2022

Efficiently You

Hubspot allows me to streamline my prospect to sales process through their fully customizable deals kanban dashboard. Hubspot allows we to caputre leads by easy connecting to websites and providing links to drive traffic through. I appreciate the simplicity of having contact profiles and business profile that automatically update company info based on domain their name. Their free to pay for more features model helps me to scale my business as I grow. The only thing I would like to see if they would allow any service from other plans to be available a la carte because I would love sequencing as an add-on rather than upgrading to professional plan to get it. Overall worth it, 5 star for effectiveness and productivity.

JizZy Jis, Aug 05, 2021

Needs Improvement

HubSpot is going in the right direction but it definitely needs improving. The landing page doesn’t automatically go to my Dashboard; extremely annoying. Thankfully, the app does this. However, you cannot schedule a meeting from the app, only from a desktop. For someone who is in the field 4 out of 5 days, this seriously confines its usefulness. For example, I went to a networking lunch today & scheduled one on one meetings with potential clients. I had to schedule each one in my calendar, then put them in Hubspot from my desktop. It’s double the work for me, but required by my company. If you’re in inside sales, I highly recommend it. But if you’re in outside sales like I am, keep looking.

mharmon109, Oct 14, 2022

Hubspot is not a CRM

Hubspot has not been, is not now, and will probably never be a CRM. It is a time and task tracker. Right now - I can’t even sign in on my phone through the app - so the functionality is an absolute zero. I have been forced to use Hubspot at two different companies. I would rather use a spreadsheet. The simplest of tasks require HS chat help and videos just to implement. Want to create your own field for a contact? Like maybe a second address? Oh,that’s a big deal. Requires a setting which requires admin level credentials blah blah blah. It’s so involved I’ll just put all this extra info in the notes and HOPE I find it later. I could go on and on on things that are 42 steps that should be 3. Why are they so popular? Who knows. Marketing?Anybody who likes HS should try ACT! from 15 years ago. We hated that too - but it had more functionality than this.Update: after installing and uninstalling the app three times on my phone - I have finally deleted the app. Oh yes, and fun fact - if you try and use HS in the browser on your phone it doesn’t adapt to your phone from desktop mode. So we have firmly established HS does NOT work on my phone.

QuackDaddy, Aug 18, 2020

Basically useless, a big disappointment

A frustrating experience from an otherwise innovative software company. The following problems have plagued this app for more than a year:*Extreme* lag: No matter how fast your internet connection, it takes 20-30 seconds just to load a deal object. Want to update a property? You need to set aside a full minute, at a minimum. Poor usability: The deal pipeline, a beautiful kanban in the web app, is a convoluted mess in mobile. It’s made worse by the point above — often you need to swipe several times to switch between deal stages. Then it takes another minute or so until the deals in that stage are fully loaded so you can scroll down the column.Constant failures: Often, the update you make to a deal, company or contact property doesn’t persist. Instead, you get an error message which itself causes the app to slow down even more. At the end of the day, I can not recommend this app because it simply doesn’t work reliably. You’re better off using the web UI on mobile — add it to your home screen so it works like the native app should. When will this get better, Hubspot?

realjoewalsh, Apr 07, 2018

Inter app integration is subpar

The data marts are not integrated or synchronized enough, which causes a user to repeat data entry from companies to contacts. For example, if I add a contact within a company record, I have to enter company information which leaves potential for error. If I am in a company record and select add contact, it should be apparent that the company data get auto populated with the company data. But noooo, I have to re-enter all of the company data again. This adds too much time and complexity to a simple process. This is one of many examples that make HubSpot too difficult for me to use. Reporting is clumsy and too Facebookesque with the timeline. Please go and look at other CRMs to get id as on how to display data that is easy to read. For example, the contact lookup is a timeline. Not optimal for salespeople to navigate.

Schlainshlong, Dec 18, 2017

Repeat Notification overload

The app is great for letting me know when my emails are opened, which is the main reason I chose to use it. I love that I can see when someone reads my email and that I can sort my contacts by who opened emails most recently and who I’ve last made contact with, etc. however, the app on the phone is driving me crazy. Every time I open one of my own tracked emails or someone in the thread opens the email the app will send me a notification every 2 seconds that the email was opened, and it won’t stop bombarding my phone with the notifications until I exit the email (which is after I finish replying) and then have a hundred notifications. It also counts towards the 200 notifications you are allowed to receive for free, using all those up for already reported information. Although HubSpot will surely make a fix for it, I had to mention it or else they might not ever see it!

SommerNorris, Jul 16, 2018

The Most Robust & Easy To Use CRM!

I stumbled upon HubSpot because I was in desperate need of a CRM since my company CRM, Sherpa Compass, is a horrible, slow moving, forever crashing disaster. I went on ahead and used their free CRM and I am thoroughly impressed! I have become a lifelong user as long as they continue to provide this heck of a value. The CRM is easy to use, you can sync it with your email account and know when someone opens your emails, I love their app which has a business card scanner ( I do wish though that it would save a picture of the business card as an attachment to the contact or something) and you can integrate it with multiple tools to allow you to run your business, ideally, from one spot! I highly recommend HubSpot!

Wanderlust4evr, Jul 06, 2020

Come A Long Way

I’ve got to admit... I wasn’t a huge fan of the first couple iterations of the HubSpot app. Even went to try many others (Pipedrive, Salesforce, Pipeline Deals, and more). But, I came back to check out HubSpot again and I’m more than pleasantly surprised. We decided to move everything under the HS roof - Support, Sales, Marketing and more. It’s incredible having our Shopify site and all the data collect in one place. The app is a great extension of the site for when we’re on the go and a perfect tool for the sales side of our business. Yeah it has some things that could improve, but you can say that about everyone. Use it properly and it will change your business and make your life easier!

zackswire, Jun 15, 2018

Description

CLOSE MORE DEALS - Call direct from the app. Use your mobile or your HubSpot number. - See who’s calling and get all the context you need with Caller ID. - Get real-time notifications when a contact opens your email. INCREASE EFFICIENCY - Save time on admin, automatically log calls when you hang up. - Cross off to-dos quicker with tasks. - Use the HubSpot keyboard to insert meeting links and snippets in any app, from WhatsApp to LinkedIn.

CONNECT WITH CUSTOMERS - Access mobile inbox, create tickets and reply to conversations. - Assign tickets and collaborate with your team. - Real-time notifications when there’s a new live chat or email. STAY UP TO DATE - View your reports, wherever you are. - See the latest from your contacts on activity feed. - Keep track of progress towards goals with forecasts. NEVER MISS AN OPPORTUNITY - Effortlessly scan business cards, including QR codes. - Add new contacts, companies or notes anytime. REACH MORE POTENTIAL CUSTOMERS - Schedule and review social media posts on Facebook, Instagram, LinkedIn and Twitter. PLUS - Use the app for 2FA when you log in on the web. - Learn and get certified in marketing, sales and customer service with HubSpot Academy. Join hundreds of thousands of customers in over 120 countries growing their business on HubSpot.