Grubhub for Drivers

Name: Grubhub for Drivers
Rating: 4.61864 (80043 reviews)

Business

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Grubhub for Drivers

Business

4.6

80K ratings

Age Rating

Seller

GrubHub Inc

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User Reviews for Grubhub for Drivers

Grub hub driver

The app does work, does the job, period. Opportunity for improvement; 1. When picking up multiple orders and one order is going to be very late for pick up, it would be nice to be able to jump to next task and deliver the order that is ready now and come back for the second order when it’s ready. 2. Seeing that on some occasions the navigate button is transferring the incorrect address to the gps nav app, need to find and fix this. 3. Would like stronger notification, sometimes an order notification does not pop up, have not figured out why. 4. Would like an order ready indicator on the order info screen, sometimes I don’t see the pop up and those pop ups go away as in no way to view them after the fact. 5. Indicate when a customer is or has modified their tip. If customer is posting a high tip to get the order picked quick and then reducing it during the delivery that is not cool. This should not be allowed, only increased tips should be allowed, complaints can be handled thru different process. FYI, using IOS version. Otherwise, the app is working.

anynickname 22, Sep 03, 2022

App doesn’t work

Tried downloading it again to newest version as it was mentioned on old app..it wouldn’t let me, it kept asking for password , continue then it went to the billing address and kept repeating the same thing without letting me get passed it to the app itself. So I deleted the old app to reinstall and it too down the same thing... couldn’t get back on it. I called my carrier and they said it wasn’t my phone but the app itself, so I call the hotline on my drivers card and they have done nothing but keep on giving me a link that is useless that don’t work and a sorry excuse why it’s not being fixed cause they don’t know anything. I can’t get back on my account without the app.. so I am not making any money.. they claim my account is still available and active on there end. It’s no good if I can’t use it, my as well delete my account and get me another real job. I just downloaded this app a couple of months ago and it was doing good until this..all I got was sorry excuses from this company, and they don’t care about the employees or drivers to make it right. It’s the sorriest company ever.. I would give it 0 stars if I could and would never recommend to no body else.

crazychris$1, Oct 02, 2021

GH plays games with their drivers

Absolutely wretched “update.” And the comments below are still accurate. GH will dispatch an order to a driver at or near the same time that the restaurant receives the order. This causes extended wait times for the drivers who are near to the restaurant when the order is dispatched and GH makes veeery clear when called out on this issue that they don’t pay drivers for an extended wait. So many times their orders are stale because drivers drop orders with long waits and it can take some time to find a replacement driver. Also, GH’s supposed market in my area is huge with GH asking drivers to not only wait a long time at a restaurant but also asking them to drive 25 minutes into the middle of nowhere to deliver an order. Granted a driver has the right to refuse and even drop any order they want, but GH is consistent with over promising and under delivering. They also allow a diner to order from a franchise restaurant much farther than the closest franchise location is to the diner. I see so many orders with 15-20 minute drive times even though the closest location to the diner is almost next door.

Dr_Outback, Mar 11, 2022

App punishes user

The apps inability to keep track of drivers using it accurately falsely determines that they are logged out or not moving assigning demerits and unassigning deliveries already agreed to. The amount of times I have driven around, waiting for an assignment only to see GrubHub has logged me out again because they can’t find me is ridiculous. All of my other apps, one’s dependent on GPS, all work. I can have full bars, and still the GrubHub app can’t find me. I’m running the current version of Grubhub with the current iPhone on the current operating system, I even went out and bought a brand new iPhone because I thought Grubhub was crashing so much It must be my phone. The inability for drivers to rate restaurants is beyond frustrating. I’ve had a restaurant have me wait for nearly 2 hours before handing over a simple order for me to deliver. I’ve had restaurant workers order me around like I am their subordinate or employee.There is no way to opt out of disrespectful, restaurants, or dangerous neighborhoods for that matter. In my area where there are shootings and murders on street corners in certain areas, this is literally a life and death issue. Should you choose not to except a delivery to a dangerous area or from a disrespectful restaurant that will waste your time you will be punished. The amount of problems with this app are too numerous to go into in full. It is sad, but if you’re desperate you can earn with it.

drübbeedoobeedo, Jan 04, 2023

Its time to UP the game in app devolopment

Grubhub! Its almost 2022. The app needs to be updated to Automatically accept delivery requests & also auto que the orders. A driver might get a delivery to request while traveling at high speed on the highway or while having their hands full during a large delivery. It is not always feasible to click on the phone. Missed delivery requests are not the drivers fault but solely that of grubhub as driver safety protocols have not been addressed by the company. I’m inclined to put the phone on a phone mount and use Bluetooth for safety but the app in the current state violates driver safety. A driver might avoid missing a request and try to click on the phone while being distracted on the road so there needs to be a toggle switch which we can turn on and off for automatic delivery requests. Also, sometimes when connected to Bluetooth, there is a possibility of a missing delivery requests, so grubhub should also send text messages for each and every delivery request.

G4DJ3TMAN, Dec 23, 2021

It’s okay

I have to disagree with a lot of the complaints. I don’t know if I’ve just been lucky, or if it’s just the area, but it’s been a lot busier since covid started. There are times when the order gets cancelled after you get there, but in my experience, it only happens once a month at most. 95% of the time, orders go smoothly with no problems. I also like that if there’s no tip, grubhub pays you more. If there is a tip, the pay is kinda meh, but what do you expect from a job like this? For me, it’s been a blessing being able to do grubhub considering I haven’t been able to find work anywhere else due to the epidemic. I gave 4 instead of 5 because recently, I’ve stopped getting notifications for orders on the app. I don’t know if it’s an iOS 14 thing, or a glitch but I’d go on the app after 5 minutes and it’d say that I missed 2 orders when I didn’t get the notification. I did check and push notifications are on on the settings and do not disturb isn’t on. It’s just a bit inconvenient when I go to text a friend or something.

Gary19855001, Sep 20, 2020

Great App!

I have been working with GrubHub since March of 2021, and I have not really had any issues whatsoever with the application. It is really helpful in scheduling, letting you know where the hotspots are, navigating to restaurants, chatting with customer service, reporting restaurant closures, and so much more! Plus the instant cash out feature is wonderful for anyone looking for an instant deposit. A little bit of advice, avoid the fee by getting or having an account with the same bank that GrubHub suggests in your initial set up for your account (Chase Bank) not only will it avoid the instant cash out fee, it will also only take approximately 15 minutes to be available in the app to cash out to your bank account. I believe it is the same time for other banks however there is a certain fee for the instant cash out feature when you do not have a Chase Bank account. Anyone looking to work on their own time and schedule their own hours should really give GrubHub a try, I’m sure you won’t be disappointed with your decision once you start!!

Hoof-Farted, Aug 31, 2022

Drive for someone else!!!!

This is one of the worst driving service available. They do not communicate with the restaurants the customers or the drivers efficiently you show up to a restaurant and have to wait 10 to 60+ mins for orders because restaurants don’t receive order until you get there they do not consider other deliveries you have when giving you multiple orders and they do not time out their orders correctly so you are constantly late constantly having food in your vehicle while you were picking up another order sitting and waiting getting soggy cold and cold items melting regardless of the kind of insulated bags you have they do not pay me enough to justify the amount of time or gas it takes to complete an order you’re penalized for not excepting orders that you end up paying out of pocket to do because they do not pay you enough to compensate for your gas trying to communicate with customer service is almost impossible as no one can speak or understand English I am so glad I have started driving for a different service I will not be wasting my time with this one any longer for months thought it would get better just got worse

KAT121982, Jun 28, 2022

False suspension

There was really bad snow in my area so most restaurants closed early but still showed in grubhub app they were open, I had to cancel about 5 orders in one day because grubhub sent me orders to restaurants that had closed early due to the snow storm smh, the next day I tried logging in and I couldn’t because grubhub said my account was under investigation and in a temporary suspension because I canceled so many orders which wasn’t really true an the orders I only canceled was restaurants that weren’t open, they didn’t have a feature in the app for the restaurant I guess to let them know they were no longer taking orders so I suffered with no schedule for about three days plus they removed my blocks an caused me to miss a whole week of work an didn’t even do anything about it still til this day, I am now behind on rent because of this and not only that I also now have a bad weekly rating for cancellations they still have not fixed, their customer service is terrible, I will definitely be going back to doordash, this is ridiculous how they don’t care about people that go out of their way to work for them, I risked my life on those ice roads an this is what they did to me

mr.Cinote, Jan 20, 2022

Overzealously unassigning orders

They make it unnecessarily difficult to take orders I’ve accepted. If you don’t start moving towards the restaurant almost immediately, they’ll remove the order. Worse, they’ll threaten to deactivate your account if it happens too many times. I can’t simply wait at home for orders, because by the time I get out to my car (I live in an apartment complex and it takes a couple of minutes to walk out to my car), they’ve usually already unassigned the order. Sometimes it even happens as I’m already in my car, making my way through the parking lot to head towards the restaurant. You actually have to be on the road towards the restaurant at full speed within a few minutes of accepting the order, otherwise it gets removed.And usually when I do arrive at a restaurant, the order isn’t even ready to be picked up yet. There’s no reason for them to be nearly this strict. It is not getting the customer their food any sooner in most cases, plus they now have to find someone else to accept the order after unassigning it from me, which probably takes even longer than it would have taken me to get there.

Phoenacs, Dec 18, 2022

Description

Become a Grubhub Driver and deliver customers the food they love from their favorite restaurants. With the largest restaurant and diner network, Grubhub offers more opportunities to make money on your own schedule. Why drive with Grubhub?

MAKE GREAT MONEY Earn competitive money and keep 100% of your tips as a Grubhub delivery person. WORK WHEN YOU WANT Work part time, full time or in your spare time. You can schedule your hours in advance or have the flexibility to deliver on short notice. Create a schedule that works for you! BE YOUR OWN BOSS Grubhub for Drivers is built to help you earn — make deliveries, track your hours, see how much you’ve made and manage your schedule. NO CAR NEEDED Whether you’re a driver, biker or delivering on your moped, the Grubhub for Drivers app was built to help you succeed. EASY SIGN UP Download the Grubhub for Drivers app and sign up to work at driver.grubhub.com. We’ll walk you through each step along the way. MORE ORDERS, MORE OPPORTUNITIES TO EARN Grubhub has the largest restaurant and diner network of any other food delivery platform. Grubhub drivers are earning money in cities across the US, including: Albany, Atlanta, Austin, Baltimore, Boston, Bridgeport, Chicago, Dallas, Denver, Hartford, Houston, Las Vegas, Los Angeles, Miami, Minneapolis, Nashville, New York City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland, San Diego, San Francisco, San Jose, Seattle, St. Louis, Sacramento, Tampa, Washington DC … and many more.