Great Western Railway
View in App StoreGreat Western Railway
4.6
Age Rating
4+
Seller
First Great Western Ltd.Grow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
Price Intelligence based on:
213,534
apps aggregated
8,172,290
in-app prices defined
89
main categories
In-App Purchase Price (Subscription or Non-Recurring)
vs. average for the Travel category, $, by region
Build, analyze, and grow in-app subscriptions
with the most powerful mobile SDK for subscriptions
User Reviews for Great Western Railway
Can’t download tickets outside of UK
I bought tickets online for GWR and it told me to view my tickets, I need to download this app. Well I did that, but when I went to download my tickets, it told me I need to be in the UK (I’m in the US). What? Been traveling extensively my whole life and never heard of an app restricting its use by the country you’re in.I’m trying to download tickets in advance because I bought them for the rest of my family who I will be meeting in London, but want to send them their tickets in case we somehow miss each other. This is a stupid feature that should be changed ASAP. Sounds like other similar complaints have fallen on deaf ears for years…
Is the app finally UP???
Well last month I was a GWR website I bought my tickets and I am all ready for my trip to England . When I bought the tickets I chose to see my tickets using the app this is how I do with all my trips around the world much easier …Well I downloaded the app and since then almost 3 weeks ago The app is not working it has a message when I try to login saying that The app has a technical issue and he’s being upgraded that moment… I called customer service they apologize 1 million times saying the app is being updated but it has been three weeks come on … I am concerned and disappointed so finally I was able to print the copies and bring with me in case the app ever finish it’s update
Do NOT use if you’re a non-UK visitor
I wish I would’ve read the reviews before I attempted to buy three tickets: charges all pending on my credit card, but no tickets in the “my tickets” portion of the app, nor have I received an email confirmation after the purchase. Ended up going to Paddington Station in person to buy tickets, with the other three tickets purchased on the app still pending on my credit card. Help through the chat function says the charges will drop off, but who knows. Absolutely unacceptable, do not use this app if you are a non-UK visitor. As others have said, I am also currently in London so even if you try to make a purchase with your US credit card while you are physically in the city of London, you will be out of luck.
Useless for customers with non-UK payment cards
Apparently, the website does not accept non-UK payment cards. But the website doesn’t mention this. It’s a poor website design - it has an option for entering an international address, so I entered my US address (and it has a drop down box to select the country). Then when I clicked Buy Now to proceed to the page where I expected to enter my payment card info, the app just returned to the same screen where I entered my address - with my address now showing in the form - and doesn’t explain why I can’t proceed beyond that. I had to spend time in a Live Chat to be told that it’s probably the non-UK address that is preventing me from continuing.
Can’t log in - version 4.13.2 updated
Unable to log in using the app, same message as others have mentioned, therefore it’s not possible to download a purchased ticket. You guys at GWR need to look at the apps from rail companies in other countries - start with SBB in Switzerland to see how it’s done. Update for version 4.13.2 of the app: Signing in is still impossible: “We’re sorry but we can’t complete your request at the moment due to a technical issue, please try again later”. Same message as before. Registering a new account is also impossible: “Marketing preferences are required for registration. Please Refresh”. Except when you refresh, nothing happens. The app is still a complete waste of time.Update for version 4.26.1 of the app:Situation described above still exists. App is unusable. Don’t bother downloading it.
Says works best in the UK but I’m in the UK and it doesn’t work
I’m a U.S. traveler and for some reason they have blocked usage outside of the UK. Fair enough but upon arriving in London the app still doesn’t work. Reading the reviews this is a common and known problem. Extremely frustrating after international travel and little sleep. My family and I missed our trains and reservations due to this problem. The solution is to not use the app to view tickets. Refer to the old school PDF attached when the the tickets were first purchased. GWR, you know of the problem. Fix it!
Not friendly to users from outside the UK
Persistent login failures, and non acceptance of non UK credit cards . Utterly useless . The development team should consider beta testing this app with someone who doesn’t have a UK number, not located in the UK and doesn’t have a UK credit card . I found work arounds but the app was only tested with UK user base and doesn’t work for someone overseas. These issues have been on going for the last two years . Who is product managing this app?
NOT AFFILIATED WITH GWR
According to the Bath station attendant who could not help me use the eticket I purchased, this app and the GWR website are now owned by a different company. The refund process also seems to be a scam as they will charge you £10 to get a refund on your unusable ticket, if you’re lucky enough for the online refund portable to actually function. I’ve been trying for the last hour to register, submit, and upload all the info they require for refund and it still won’t accept my submission because there is no option for “nonfunctioning ticket” or “error with app”. To be clear, I actually purchased my tickets via GWR online directly, but was then told I need to download this app to use it. In fact, neither the website nor the app are of any use. Purchase your ticket at the station and save yourself a headache.
Not able to log in?
I am able to log in on the web, but the app keeps telling “We’re sorry but we can’t complete your request at the moment due to a technical issue, please try again later”.How am I to retrieve my tickets other than going to the web and physically print them?And oh yeah, the whole purchasing experience is messed up. He to use PayPal (otherwise it keeps taking you to that credit card details loop).
Absolute torture
Have spent over an hour trying to buy a ticket. Just keep sending me in circles. Making me pick pictures of crosswalks and bridges. Stuck on inputting my address for 30 minutes. Select purchase and it just keeps going back to address which is correct, but won’t tell me what’s wrong. Am now giving up. Utter waste of time. Also keeps saying password must be at least 8 letters when it’s 10. Worst ever. Hateful.
Description
Use the Great Western Railway app to plan your next journey and book train tickets with ease. Key features: Book train tickets • Purchase train tickets across all networks to anywhere in Britain • Save up to 50% with an Advance train ticket; compared to standard Anytime fares • No booking or card fees • Store mobile train tickets in-app to use straight-away • Convenient home screen widget for ease of access to your tickets for travel today Check live train times • View departure and arrival times for all National Rail services • Check live train timetables and platform numbers • View facilities and how busy it is onboard with live loading data • Save your frequent journeys for ease of checking again later • Keep updated with live GWR network information provided on the home screen Download now and plan your next train journey. -- Information to note: You’ll need to create an online GWR account or sign-in before you can purchase your train tickets. Got a question?
You May Also Like
POWER SUBSCRIPTION REVENUE GROWTH
