Icon GoToAssist - Service Desk

GoToAssist - Service Desk

  • Business
View in App Store

GoToAssist - Service Desk

  • Business
1.6
9 ratings
Age Rating

4+

Seller
LogMeIn, Inc.
View in App Store

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Average for the Business category The most popular in-app price for the app

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User Reviews for GoToAssist - Service Desk

1
Do not install

Don’t waste your time with this for G2A. It is so poorly optimized, lacks features, and is a waste of space. Useless. Hey LogMeIn can’t code a half decent app? Been over a year since last attempt to make this garbage function properly. Pretty sad your company would release this trash and abandon your customers. Truly awful.

/.genesisxx, Feb 16, 2019
1
Password limitations

App won't accept 21 character password. However, it does on other platforms!Really need this fixed asap!!!

%Ph4n70m%, Dec 23, 2019
1
Please update the app.

GUI is terribly outdated in functionality and appearance. Please fix the reauthentication problem that continuously logs you out and forces you to log back in.

Aferus, Jun 10, 2020
3
Touch ID

As someone posted a year ago, needs Touch ID to access the app. Somewhat limited in availability since several of our techs have android phones and this app isn’t available on their platform. Besides that, it’s a decent, fairly functional application. Easy to work with however it’d be nice if you could change defaults. As an administrator, I would like a default to see “all tickets” by default. As it is, I only see mine until I go and change the setting every time I log in.

Jwhisler, Aug 30, 2018
2
No option to save password

Throughout the day I have to re-enter my credentials. Once I saw I had to do it more than once, I moved to the desktop version of the page. Fix this.

OhMow, Jun 16, 2018
1
Great App but....

Please add a remember me feature so we don’t have to re-login every 5 minutes, very frustrating. I’d give 5 stars when that’s fixed.

shelbytt, Sep 22, 2018
3
Like the snap shots

Would be a lot easier for on the go support if it could either remember the user credentials or for Touch ID to be available. Is this something planned for future release?

SkysTheLimit5154, Jun 12, 2017

Description

GoToAssist Service Desk gives you the freedom to quickly and easily access your incidents to support your customers anywhere and anytime! Key Features: Filter incidents by service and dashboard queue. View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information.

Quickly and easily update incident information by quickly doing things such as adding discussion comments, changing editable attributes on an incident and more Create new incidents quickly and easily by providing basic information Get Started Quickly: * Download and install the GoToAssist Service Desk app to your iPhone (iOS 8+). * Log in using your GoToAssist Service Desk account * View, update, create incidents

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