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User Reviews for GoTo
Drops calls, no incoming audio
I’ve been using this app for 9 months as the primary communication line for a busy hotel reservations desk. It frequently drops calls, but more often, it will have no audio from the person who has called you. They can hear me just fine, but I receive zero audio on the call. This happens nonstop, so the app is virtually unusable for hours at a time. Shutting off the phone and force closing the app results in needing to sign in again, but not fixing the issue. Sometimes it works just fine, but more often than not, this issue puts us out of commission for the day. Disappointed.
This App had helped me so much!
As someone that works on the road, at home or even on-site. This app has been exceptional! If you have bad cell service and are not connected to Wi-Fi the it won’t work just like your cell phone but that is expected! On good Wi-Fi or if I have good service it has been a huge benefit to me and my customers! I would recommend this platform to anyone!
Clunky and slow
the Apple iphone (12 pro max) and PC app are slow and laggy- the PC is actually worse.. The worst part about it is the texting app- it's as if the programmers are reinventing the wheel and making it square. Sending texts, querying contacts, especially adding attachments😭😭😭- it's a travashamockery of an interface. Someone please save the day here.Everything "phone" works well, but sometimes you get a floating menu, sometimes its in the app, sometimes its hiding somewhere behind a window... pretty minor but annoying. I've never done a meeting on my iphone so no insight there
GoToConnect Mobile App
The App works well. Like any VOIP service the App will use your smart phone data or connect to WiFi. There are times when the call quality can be diminished. This applies to all VOIP services. The mobile benefits far outweigh the occasional call quality issues. App is easy to download and use. SMS texting is a feature within the mobile app. GoToConnect continues to evolve and improve.VernonEvolving Technologies Michigan
Worst app ever
This is one of several apps I have to use for work and it is THE WORST app and website I have ever used in my life. My team constantly has problems with it, the UI looks horrible and is awful to use, 50% of the time only the app works, 50% of the time only the site works so we are always switching back and forth trying to make it work. Calls drop, half the time the audio doesn’t come through, the audio controls on the app are extremely limited and practically useless, sometimes the phone audio rings and sometimes it doesn’t, sometimes the call doesn’t even come through - we just receive a voicemail after the customer reported calling several times, no of which my team saw or heard come through. I have a brand new MacBook Pro, AirPods in great condition, and terrific wifi, and I do not experience these sorts of issues with any of the other app we use. It is truly the worst app I have ever used in my life. I think there are plenty of applications better than zoom, but I would pay money to use zoom over this. Unfortunately I have to use for my job. But if you have any in say in whether you use this app, I would highly recommend you choose literally anything else.
Practice Manager
Go To has been a lifesaver for the dental practice! It’s not just easy to order and set up the sales team, onboard training team and ongoing support team is AMAZINGLY PATIENT because I am not very tech savvy at all! I was forced to change because of a family illness and had to work from another state. Due to necessity I was forced to make a change. I wish I did this a long time ago. It has been so easy to use so easy and accurate to track my phone calls and to go back to voice messages too. The fact that we were already using Lighthouse 360 so integrating the two software programs was seamless. It brought the practice to another level in patient service! I love it so much please use me as a reference for GoTo!
Used to be better
I’m a teacher and we use this app at school to communicate with other colleagues in the district and parents. I really enjoyed the app at first. It’s awesome to receive calls on the app on my cellphone. I would also get notifications of incoming calls on my Apple Watch (series 3). Extremely convenient. However, I’ve been using it about 6 months now and I’ve noticed that maybe after the update I am no longer receiving the notifications on my watch. I’m not sure if it’s the update or is the app not compatible to my new watch (series 7)….
Nice- with some minor flaws
I am teacher. I use this app everyday day to call students and their families. The app is very good for work. It organizes contacts, and works just like a regular cell phone- as far as VM, text, and calls go. One complaint, is that the app. does not update numbers- that have been added as contact- very quickly. It takes about a min. or so. My other complaint is that GoToconnect/ Jive is not compatible with all headsets. It does work with a bluetooth though. Other than these two things- I am very pleased over all.
Voicemail Alerts Issue
When I get a voicemail notification and then click on it to open the app, it should go right to the voicemail, correct? It doesn’t. It opens the app to the recent calls and then I can’t even click on the voicemail tab. I have to close the open and reopen it. And it takes so long to sync once you do open it. I’m not loving this app. There are much better phone system apps out there that have no issues. Please fix the voicemail notifications issue.
New app icon
Your new app icon kind of gets lost with all the other apps on my phone now… your old app icon was colorful and very easily recognizable and really stood out (just an observation and opinion).I love the fact that I can call parents from my mobile phone and a school number appears and not my cell phone number. This app makes getting a hold of parents a lot easier.
Description
GoTo is the premier provider of flexible-work software designed to help you connect with colleagues and customers. The GoTo mobile app offers a simple, secure, and flexible fully integrated phone, meeting, and messaging solution that’s ideal for collaboration anywhere, at any time.The GoTo mobile app is a perfect companion for any customer already using GoTo solutions on a desktop/laptop and offers the same intuitive interface for quick and easy use while on the road or just away from your desk. With the GoTo mobile app, you can feel good about using your personal device for video and audio communications without compromising your private phone number.
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