Gopuff Driver

Name: Gopuff Driver
Rating: 2.40147 (406 reviews)

Business

View in App Store

Gopuff Driver

Business

2.4

406 ratings

Age Rating

12+

Seller

GoPuff LLC

View in App Store

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User Reviews for Gopuff Driver

Driver support lacks

The app doesn’t work properly it does not let me push the slider over to start my work day. I don’t need to hear about deleting the app or being close to the facility because I did all of that the simple solution would be to have a dedicated customer service helpline for the drivers as well as the customers or train everyone to handle these issues as well. The frustration of having to email support and wait many hours for a reply only for them to tell you to do something that you already have done is a major problem. Been approved to work for 4 days now and still no joy in being able to work so as far as the pay and other work issues I haven’t even gotten to that part yet because I haven’t taken 1 trip yet. Please listen to the people that are out in the trenches not the people sitting behind desks directing on how THEY THINK things should go. And please do not send me a generic message telling me how sorry you are about my problems with the app simply fix it!

B Legendary Customz, Jun 25, 2022

GoPuff Yourself, “Support”

GoPuff underpaid me almost as many times as they paid me correctly. All the support inquiries in the world made no difference. Then, suddenly, they were no longer doing payroll and STRIPE was the new payroll. No apology and no explanation. I’m still owed over $1,300 out of about $9,000 total earnings. 15% of your earnings will magically stay in their pocket. This is a review of the app bc the app is where I clock in and out, the app tracks me for mileage and time, and the app literally has all the control over my success and earnings accuracy. The “scheduled hours” shifts are deceptive. You won’t be paid for those hours, even though they say you will. All in all, 2 stars, bc this is a 2/5 company that gives a 2/5 concern. They should’ve called it 2/5 and saved everyone a lot of trouble, especially people who thought GoPuff was just Marijuana delivery. I did. Btw every other driver I speak with, and the bevmo associates in the store, they all despise gopuff. Everyone. Missed earnings according to other drivers has been going on for at least a year.

bangyerdead, Apr 14, 2022

$1,500/month

I’ve honestly never had any problems whatsoever driving with GoPuff. I don’t understand the negative reviews. I work about 15 hours a week and make on average $1,500/month. I never work scheduled shifts; I always work on demand. Yes it’s true it’s impossible to claim an available shift due to how many other drivers get the same notification, but there is literally no reason to work scheduled hours. The only benefit is that they will subsidize your pay if you make below $8 or so an hour. But I average about $25 an hour, so I don’t see how you could ever fall below that amount threshold. GoPuff has literally been a life saver! I get paid within two days after the week ends on Sunday night. I can just show up whenever and make my money without needing to drive people in my car (Lyft) or wait on take out food orders (Door Dash). It’s such a genius business model and I highly recommend this side hustle to everyone. It could legitimately replace your full time job if you wanted it to. You are paid as a 1040 contractor, so you can deduct all those delivery miles from your taxes.

Brenly M., Jul 23, 2022

Way too controlling

Treated like an employee but without the benefits. Way too controlling, cannot reject “offers”, cannot log off whenever you want, must inform company if you want to take a break so they don’t auto assign orders to you. Used to be a great job, but overnight turned into one of the worst, 2 weeks before college graduation. Big kick in the balls for drivers. AVOID AT ALL COSTS! Update: If you do drive, make sure to take screenshots of your pay Sunday nights, as the company will always modify it on Monday in their favor, ripping you off quite a bit. And the adjustments they promise when called out don’t always happen. Update 2: They changed the payment screen making it less transparent so now they can keep your money and you won’t know about it to have an adjustment made. Also, boosts count towards your hourly guarantee, so no reason to work hour blocks. Company must be trying to fail.

Fhuguyuhf, May 18, 2022

Agree with other reviews

The other reviewer is spot on …as soon as I get notified I click immediately and there’s nothing there ….best advice I can give is DONT even stress yourself out just show up and start working whenever you want because only difference is that you just won’t get subsidized pay trust me I seriously would stress myself out and it’s not worth it. My biggest issue is how they keep changing it so that is drivers are making less n less money first was 3.99 per order then to 3.50 per order then the weekly rewards are less than a dollar plus it’s a slap in the face for them to advise us to sign up with get upside app which you get 2-3 cents back but Gopuff gets paid every time someone who signed up under them uses app to get gas … other delivery services charge a 2.50 delivery fee with gas prices so high ….Gopuff corporation will be the reason why this company fails because they can’t keep drivers or warehouse workers plus how the heck can u not speak to anyone that’s crazy to me but I guess they don’t want a successful buisness

lisae1986, May 01, 2022

The system!

Since I have been here they’ve added more and more drivers and there are not enough hours available for us all to get even just one six hour shift. For example, I have not been able to pick up any hours for several weeks now even when blocking them out as quickly as my phone allows Because it won’t accept my attempt. The app is really sketchy and It’s often lost track of me and my progress and “clocks me” out for no good reason and there’s no alert or anything to let us know. It’s also frozen up on me for almost a whole shift and there’s no back up method in place to fall back on. Support was not helpful. I mean the job itself is okay but it is extremely frustrating and difficult to manage. If and when You do manage to pick up a shift that is. I realize that they are a new company and so I’m trying to stick it out with them but honestly, I probably won’t be able to.

Mojo2nyte, Apr 13, 2022

Awesome Company poor marketing

I love driving and delivering for Go Puff and initially when I started last year, there was no problem getting shifts at my designated location. I don’t mind driving the other locations, however, with the inflation of gas prices, etc., it’s costing more financially. I’ve seen the company allow customers to blatantly rob them over and over, especially when we know that the person is making up several email addresses just to use the $25 coupon again as it should be one order with coupon per address. Why $25, should’ve given $10 or 10% off. All that money spent for the halftime show should’ve been skimmed down. Also, some of the locations of the warehouses were poorly executed and I do mean poorly. The areas they should’ve been placed, they weren’t and now they’re closing two of our four locations and transferring that flow of customers to each one of the two remaining! My city is the largest spread out in Florida! There should be one located in every section of town (NORTHSIDE/SOUTHSIDE/EASTSIDE/WESTSIDE - this one didn’t happen and should’ve/ DOWNTOWN/THE COUNTIES which we have plenty!

MrsLostPerfection, Aug 04, 2022

Poor quality

I have been a driver for almost 2 years out of Boston! In those 2 years I have witnessed how fast the company has gone down hill. More than 20 people have come and gone from supervisors, shift leaders and packers. And it is always the drivers that get affected by this decisions. Not enough hours not paid correctly for the deliveries or bonuses or extra pay. The same thing for the actual employees tell me about the pay problems and how they feel that they aren’t appreciated by the company. I have written so many times to driver care and my managers have tried help me get my payment correctly but no luck . I have a collection of screenshots of email and text messages and finally I gave up and hope that at least I have a job until the end of this year!! Terrible support system with the new schedule!! Now you request the hours and end up with zero hours for weeks!!! Since when do independent contractors get told what hours to work?? Benefits are zero!!

nosmompi, Jul 18, 2022

It’s An Excellent Platform

I do like the overall configuration of the app. One feature that needs to be worked onmore is the seamlessness aspect of exiting the app for the Map feature and app that is a little slow and unresponsive. I have an iPhone XR (2018 model). The driver’s license photos seem to upload fine without delay. But whenever it comes to passport photos and the cover booklet being confirmed, I always have to call the support hotline for confirmation of the manual photos I take with the phone’s camera and then wait for clearance. There was this one instance where it did not go through. I would like a feature update about that particular matter. Please.

Partha57, May 03, 2022

Has its pros & cons. Lately mostly cons

At first I really liked delivering for Gopuff. But lately it’s been very long waits to get a order and sometimes I wait a full hour and only get handed 1 delivery. And another thing that has been going on for almost a month is every time I get a notification that delivery blocks are available to schedule, I click on it at that very moment I get notified and it tells me there isn’t any available hours ?!? I emailed support over and over but get told the same thing. Update my app, delete it and reinstall etc. I did all of that and it still won’t allow me to schedule blocks. It’s very frustrating. Also, I really wish Gopuff would make it mandatory that a tip has to be made. Even if it’s $1.00. I had a few deliveries where I didn’t get anything for a tip but I waited almost a hour to get that delivery and completed the delivery. All for what? The $3.00 base pay. Please make it mandatory that there has to be a tip.

tiffy216, May 25, 2022

Description

No restaurants, no riders, no headaches. Deliver snacks, drinks and essentials from a single, convenient location. Delivery partner perks: Flexibility - You’re the boss!

Reserve a delivery block in advance or deliver on-demand when you want to - Work as much or as little as you want, when you want Make money - Earn flexibly and get paid weekly - Keep 100% of your tips - Get a minimum earnings guarantee when you reserve delivery blocks ahead of time Work near you - Gopuff has hundreds of locations, so you can choose one close to home - Know your pickup location in advance—all deliveries start at the same place - Each pickup location has a set delivery zone. Say goodbye to unexpected, out of area trips Get all of this and 24/7 support. Our team is here to help you.