Google Pay: Save and Pay

Name: Google Pay: Save and Pay
Rating: 4.21411 (26005 reviews)

Finance

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Google Pay: Save and Pay

Finance

4.2

26K ratings

Age Rating

17+

Seller

Google LLC

View in App Store

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User Reviews for Google Pay: Save and Pay

Money taken out of account on the wrong day mess up bank account

The type a bank account I have the money comes out immediately google pay request the money out from my bank on the 22 instead of the 19 which is the day I made and cancel the transaction call google pay they tell me that It my banks fault check with your bank that that’s your banks fault no I have proof in pictures that the money was requested from Google on the 22nd and there’s nothing that they would do to fix it no courtesy to put my money back in my account nothing so I will not be using Google pay once everything is said and done these are the reasons why companies fail I have all the proof all the proof I don’t mine waiting but I’m still upset because of the wrong information and because I do have pictures !!!!!!!!!!!!!! For all my bank knows I asked for the money to be sent to google on the 22 instead of the 19 when I actually made the transaction. I still have those pictures my proof showing the money was wrongly taken out on my account after it was canceled on the same day. Zero stars is what I want to give google pay I apologize to the people I feel deserve an apology get better google I would get this app because I use to love google but the app is not the same I will not recommend this app.

Alzy💕, Feb 24, 2021

2 weeks to deposit $200

The tl;dr is if you can, avoid Google pay at all costs.Somehow someone decided it was a good idea for the money you deposit to take 5+ days to post if they’re feeling generous despite any worthwhile app having it available in literal seconds. (venmo or cash app) it’s going to take me two weeks one way or another to get the money I tried to deposit. At this moment Google is saying they retuned the money to my bank that I tried to deposit but I was able to call that bluff within 5 minutes of calling my own bank. So clearly they’re lying to the support team in an effort for them to take the blame. At this point I don’t know when I’ll get my money back if ever. On the bright side I’m trying to get my bank to use Zelle so I can pay my rent. Technophobic brainless landlord who only uses Zelle or Google pay aside, the moment I don’t have to use Google pay I will never touch it again. All of this because Google feels they have the right to gamble your money for 5-14 days in order to line the pockets of there CEO so he can take airplane rides with J Epstine to a private island. All in all, Google gives a good reason to have a corporate death penalty. Give me my money back Google.

ana1234yf, Dec 31, 2021

False sense of security

I am extremely disappointed with this service. I’ve been trying to file a dispute for almost two months in regards to a fraudulent transaction, and due to Google Pay’s system issues, I have not been able to submit the dispute in which appears to be the only way possible, by using their APP. I’ve attempted to contact them by email, I’ve been disrespected by phone, and every time I’ve called (at this point around 7 times) I’ve been told to wait 48 hours for a resolution. As an act of desperation, I have requested to speak to a supervisor, and I’ve been told they don’t have any contact with supervisors; therefore, they were not able to assist me. I’ve been hung up on a few times, just because I’ve requested to have some kind of answer of what’s going on. In the meantime, my dispute was never filed, and I’m still waiting for them to fix their system issues. It is a real shame such powerful company has such terrible interface, and non existent customer service. I’ve searched online for information on how ti be able to contact a manager from this company, the the information is non existent as well. Only the same customer service number which is good for nothing. I even submitted a “formal grievance” about this issue, but never even received an acknowledgment from their part. As consumers, we use these type of platforms to feel a little safer while doing online transactions, but they have failed me miserably.

AndFel23, Sep 07, 2022

Piece of garbage!

The fact that we now have to pay a fee to transfer out immediately is ridiculous. The old google pay was absolutely amazing since it transferred right away without a fee. I’m so upset that we can no longer use the old app and are forced to use this new app that charges a fee. It’s also very confusing to find out how to navigate the app, and is very deceiving when transferring your money because it’s very easy to not notice that it will charge a fee unless you change the settings and see the little drop down option to wait 5 business days and not be charged a fee. First time using the app, I was charged a $27 fee for a transaction since it was super easy to not notice that there are other options (such as not being charged a fee). They make it confusing so you accidentally pay the fee instead of being easily directed to ALL OF THE OPTIONS. I now hate this app. I will be going back to using venmo instead of this crappy new google pay app. I wish I could give this a -5 stars. Do not use this app, there are other apps and payment methods that don’t charge a fee and transfer money faster than google pay.

Dancer7882, Jun 01, 2021

Confusing App and Will Not Let Me Change My Legal Name

This app is far more convoluted and confusing than I would have thought, to the point that I had to have somebody hold my hand and walk me thru the entire process of setting it up and learning how to use it. I’m 24, I was raised in the age of smart phones, this shouldn't be that difficult for me. But beyond that, when I tried to look at my personal info, it showed my legal name as something completely different from my own, and is locked, making it so I can’t change it. Which is INCREDIBLY STUPID if you ask me bc, even ignoring the fact that it just has me wrong??? People change their names!! Legally!!!! They realize their gender is wrong or they get married or divorced or something! And change their name! But you can’t do that here!! Also, while I realize that most payment apps charge you to remove your money, finding out from other reviews that they didn’t used to have that feature infuriates me even more than it did when i saw the fact they were going to charge me. All in all, its a one star from me, bc I just can’t figure it out despite growing up w technology, the movement of capitalism to where every single thing you use tries to charge you infuriates me, and the fact that they LITERALLY gave me the WRONG NAME and WILL NOT let me change it.

HHHHHH reviews i guess, Dec 21, 2020

Can’t Buy Gas

I only got this app because a regular customer of mine only had or knew how to use Google Pay. I use many different cash apps. Almost all of them allow me to move money into my main bank without fees. Yes, most charge to instantly add to a debit card. If I can connect a bank account to Google Pay, it’s not anywhere as easy to do as the other cash apps. But my BIGGEST frustration with this app is I use this for mostly driving a customer around. I sure wish I could buy gas with it. I read all over the Internet on how to do it. The instructions are simple and clear. Just tap the “Pay” tab and scroll down to “Get Gas”. Problem is, there is hardly anything to scroll through… There are two things to pick from, food and parking. NOTHING about getting gas. This app is extremely difficult to figure, far more than it needs to be. Again, I’m only using it because I have a customer who only uses it. Apple Pay is worlds better than this app. Please! Let me buy gas with it!!!!

Jarrefan1966, Jun 21, 2021

Worst app

Just found out about Google offers and would love to use Google pay more, but I’ve found this app to be confusing and difficult to navigate. As great as some of the Google offers are, something as simple as saving and adding the offer to your account is a process in itself. I’ve literally used this app twice and both times, I wondered to myself “did the offer go through” as there is no way to check! I’m currently waiting on customer support to check my latest transaction... added offer to my account, accessed the website through Google pay app, and made my purchase with the eligible credit card on file....after all is said and done, THERES STILL NO INDICATION OF WHETHER THE OFFER WENT THROUGH ARE NOT. How hard is it to have a notificAtion that says “sorry this offer can’t be used anymore” or a “congrats, you have successfully utilized the offer, please wait for further processing”?? Additionally, opening a chat ticket to ask for help is another hair pulling process in itself. Once this issue is resolved, this will probably be the last time I use this app, regardless of how great the offers are until all these little quality of life issues are fixed. There are too many other great apps currently available for me to have to put up with this headache.

Jenniya, Apr 01, 2021

Trash - DO NOT USE ANYMORE

Google pay use to be PERFECT. I would send money from one of my cards to the other without using Zelle (too complicated doing it when it’s your money to your other account), cash app (didn’t want to do because of the fees to deposit), and I definitely didn’t want to wait 3-5 business days for my money to be available in my account when I need it NOW. Well they’ve completely changed that. They won’t let you back into the old app where all of the magic was. You’re being forced to use their new app, where you HAVE to pay fees to deposit into your bank account or else you HAVE to wait the 3-5 business days. I use to conveniently switch back & forth from gmail to another since they had different cards.. well if you log out of Google pay, they completely DELETE your information & you have to re-add your card & information every time you log back in. I’m deleting this app & I suggest you do the same because for all of this, you might as well you cash app. At least with cash app, you get a card to use if you want to use your money immediately. 🚮

MoMoneyMoProblems😒, May 20, 2021

Beware! New App is Horrible!

I will be deleting this app immediately! It’s so disappointing to have an app that you love and then go to use it one day only to discover everything you loved about it has changed. Typically, I like updates. This one, however, is horribly unnecessarily complicated. Plus, the new “update” includes being forced to pay a fee for instant deposit when using a debit card. Really Google? I HAVE to pay $15 to transfer $1000 out of my Google ACCT to my bank account if I’m using my debit card? But if I want to use my bank, it will take “up to” 5 days. No worries. I’ll wait. The absolute worst new update I discovered was when I tried to send money from one of my other accounts. I use my Google account to put money aside for my son. Essentially, a temporary saving. Anyway, I go to send money using my other account and was denied access to my own accounts. The message indicated that I HAD to use the money in my Google account before I would be allowed to send money from my other account. Wrap your mind around that. You’re being told that you cannot use your other accounts until you use all the money in your Google account. Unbelievably horrible. Not sure what Goggle was thinking, other than greed. I’ll be going back to Cash App. At least they give you an option to do instant deposit using your debit card. Extremely disappointed.

Musical Barbie, May 11, 2021

I Hate the new update

Google Pay was so much better before. You used to be able to use multiple email addresses now you can only use one. So if you have a business and a personal email you can only use this for one email. I am frustrated because when setting up the new app I accidentally used my business email, I’m not sure how but I think an email was automatically selected for me and by the time I realized which email was there it was too late. I need to use it for a personal transaction and now I can’t. I also used to use it to send money to other accounts and I used to be able to help my mother who is not so computer savvy send money to her family members by signing into her account for her and sending what she needed sent. They also store your money in a google pay account similar to CashApp and you have to wait for days before your money is in the google pay account before you can actually send the money to your intended recipient, or you must keep money in your google pay account just sitting there for when you may need to send money to someone, but with all these things getting hacked from time to time it would not be wise to have money just sitting there. I am so frustrated and disappointed with this. Why fix something that isn’t broken?! Please change it back!!!

Muzik makes me high, Jun 08, 2021

Description

Google Pay is a simple, secure, and seamless way to pay and save, giving you helpful ways to do more with your money: - Pay at your favorite places - Send and receive money instantly - Earn rewards for everyday payments - Discover offers from your favorite places - Understand your spending MAKE PAYMENTS FAST & EASY Send & receive money + Transfer money easily to friends & family safely + Create a group to send and receive money for things like trips, dinner, bills, rent, and more. Google Pay will even help you do the math on who owes what. + Money transfers are instant and free with your Google Pay balance. There are no fees if you use your linked bank account to withdraw funds.

Your shared payments stay with the group + When you send a payment with Google Pay, it stays between you and your friends. Only the people involved in the transaction see it. Connect with your favorite businesses and discover new ones + See businesses where you’ve used Google Pay when you open the app. Get quick access to your transactions and activate offers. Shop online + Use Google Pay to check out quickly and securely when you shop on websites and apps. SAVE YOUR MONEY A more rewarding way to shop + Get cashback for things like paying friends. Any money you receive will go straight to your balance so you can use it instantly. Take your rewards even further + Activate offers and get cashback for redeeming them – whether you use Google Pay or your plastic card. Better yet: get twice the rewards when you redeem with a cashback credit card. SEE HOW YOU'RE SPENDING Stay on top of your spending + See the total balance and weekly summaries from all of your accounts in one payment app, so you’ll always know exactly what’s coming in and what’s going out. + View recent purchases and upcoming payments to see how you're spending Access all your transactions with a simple search + With your permission, you can see activity from accounts you've linked. Import receipts from Gmail and Google Photos and then simply search for any of them. SAFER WITH GOOGLE Authentication for every payment + You'll need to use your fingerprint, pattern, PIN, or face to verify your identity each time you open the app or make a payment — only you can pay or send money Keeping your private information safe + Try out a more personalized experience to see the most relevant offers from stores and get recommendations for ways to save. Turn it on or off at any time. + Manage and control personalization and other privacy settings like location preferences and contact syncing from settings ___________________________ Still have questions? Head over to https://support.google.com/googlepay *Payments processed by Google Payment Corp., a licensed money transmitter (NMLS ID: 911607). Licensed as a money transmitter by the NY State Dept. of Financial Services and to Transmit Money By Check, Draft or Money Order By The Department of Banking and Securities, Commonwealth of Pennsylvania. To learn more about Google Payments, visit the Google Payments Help Center.