First Watch Mobile App

Name: First Watch Mobile App
Rating: 1.9375 (64 reviews)

Food & Drink

View in App Store

First Watch Mobile App

Food & Drink

1.9

64 ratings

Age Rating

Seller

FIRST WATCH RESTAURANTS, INC.

View in App Store

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User Reviews for First Watch Mobile App

Waitlist Function Doesn’t Work

Was wondering why this app had such low reviews….until I joined the waitlist in the app before going to the restaurant. When i got to the restaurant at the time the app promised us, we were told the app didn’t work and we had to join the 45 min normal line. Quite disappointing. Just don’t have features that the individual restaurants can’t adhere to….pretty simple concept.

Angryberd, Dec 26, 2022

This app should be removed to preserve the First Watch brand

The other usual ordering apps have a more accurate representation of ETA and the ability to sign off as “ready for pickup”. This app is a world of hurt. The ETA is always odd and the two times I’ve used it I have been waiting an average of 45 mins.As if that wasn’t enough, the “get in line” option just forwards you to a webpage that texts you and says “check in when you get there”???? No ETA updates, no text updates, no ability to do anything in the app.

David_S8324, Nov 20, 2022

Missing menu items on the app and website

I normally like to order through their website. When I’m prompted to select my local First Watch, I noticed that under Classic Favorites tab the Traditional is shown and not the Trifecta. I then thought maybe the app will have the Trifecta and the same thing occurred, only the Traditional is shown! First Watch, please fix this ASAP!

dee1 eee2 emm3, Jun 07, 2023

“Get In-Line” option doesnt work

Dont waste your time trying to get in-line. It doesnt work, and when you get there they just send you to the back of the line. Dont trust the wait times on it either. I got in line at 10:50 am today (it was saying wait was between 30-45). Got there at 11:30, and asked the lady how much longer it was going to take and she said 10-15 minutes. I sat down at my table at 12:15. WORTHLESS

gghj2332, Mar 19, 2023

Must be having a bad day!

First of all I love this restaurant! However today was way off! I always order the breakfast tacos but today they were not up to par! Mine was a 2go order and the tacos were laid flat in the box and defiantly not a corn tortilla that they usually use but a flour tortilla, which completely changes the taste of the taco. Also the beans were cold.I placed my order online and the confirmation stated it would be ready in 12 minutes for pickup. I arrived at the restaurant and waited at the counter at least 5 minutes and no one acknowledged I was even there. There were only at most 8 customers in the restaurant but no host or wait staff was to be seen. The only visible workers were the cooks in the kitchen. Only when a delivery person arrived to pick up an order and she went to the kitchen to get help with her order did anyone come to the front. Even when they do I still was the only one waiting and was only acknowledged when I asked about my to go order. This was at the 12 minute mark and the waiters response was “they are still working on it!” Finally 8 minutes later he came out with my order. This type of service is not the type of service I have received in the past nor was the quality of the food. Hopefully this is just a rare occurrence and not a developing trend!

Loving Cortez, Dec 02, 2022

Delivery Orders Don’t Work

For some reason, even though staff at the restaurant tell me they have passed on screen shots to the IT department, First Watch won’t fix the errors in its app. A few months ago an error was introduced making it impossible to order delivery. If you select delivery and enter your credit card patient details, the order total gets recalculated by the app to an amount that doesn’t match what is being charged to the credit card. Since the two numbers don’t match, the payment can’t be processed and the order won’t go through. It’s been like that for months. HOPE CAN YOU NOT HAVE NOTICED THE DROP IN MOBILE ORDERS?

mark.bosley, Oct 15, 2022

Good idea for the app but not executed well

The biggest issue I’m having is that the app does not let you store an AMEX for payment. AMEX cards have a 4 digit CVV. The app only allows for 3 digit CVVs. Therefore I am not allowed to even use the app to place an order at all.I got the app hoping to make ordering a little easier. However, the app doesn’t store any of my information like phone number and credit card number.

odg13, Sep 06, 2022

Despite the Flack on here, I’ve loved it

A lot of people in the reviews seem to have various issues with this app but I’ve never had one. I think it’s great! And the foods great too. Thanks for adding split payments 👍🏼

pitufo1998, May 26, 2022

Updated app doesn’t do as much as the original

The current app functionality is limited. I seem to remember being able to edit and cancel my request using the app in the past. I just added my party to the wait list, but looking at the app, I can’t tell if the request went through or not. The Get in Line function should be disabled if I have already put myself in line, and I should be able to modify or cancel my request.

Poetess74, Sep 17, 2022

Non-commitment to fixing the issue (as far as I can tell)

The app has an issue with the Colorado Retail Delivery Fee. It won’t account for it in the total on your credit card. Therefore, the totals don’t match and the delivery can’t be made. I reached out to the company and got the usual thank you for letting us know, blah, blah, blah. That was not quite two months ago and have not seen it fixed. Tried an order today and still an issue.

SJHealthCoach, Oct 28, 2022

Description

Need a fresh way to start your day? You’ve come to the right place. Our app enhances your First Watch experience with a heap of features at your fingertips.

Get in Line Secure your spot in line at your local First Watch with our fast and easy “Get in Line” feature. Order To-Go and Delivery Conveniently order fresh and delicious First Watch through the app for quick pickup or delivery. Browse the Menu See our year-around options or explore what we’re cooking up for our limited-time menus. Easy Reordering Express reorder your favorites in just a few taps. Estimated Wait Times Plan your First Watch run with accurate wait times at your local restaurants. It’s time to wake up and smell the Million Dollar Bacon. Download the First Watch app today!