Hey, so I’ve been running Favor here and there for a while now, and this is the first time they haven’t given me the money that was promised. Now there's usually promos to get you pumped to run for Favor. For example, if you run 8 favors within a certain time frame you could get up to $80. You usually have to complete it with 70% approval rate. And if you did everything in the promo’s requirements you will receive the money. Back to the point, I received a notification saying I could get up to $120 if I did 10 favors from 2- close, with a 70% approval rate on Super Bowl Sunday. When I finished I expected to see the money within a few days so I waited. Only a portion of the money was sent to my account. So I messaged Favor’s Support Team to see why I had not received the rest of the money. They replied back saying that there was no such promotion in my area but the next town over. When I replied back saying that I don’t know why I received the promotion in my area but since I did get that specific promotion then I should receive the money I was promised by the corporation. I shouldn’t be held accountable for the glitch in their system.They told me even if it was a glitch in the system I have no way of proving that so I would not be receiving the money. It was a slap in the face, but now I know I’m better off with DoorDash.🙂

I was a favor runner for two months. It started off ok but the company does not seem to care about the runners. If a customer has a large fleet order and the store they ordered from screws up the order, the runner is penalized and receives the bare minimum of $4.10 for your service. Also, they advertise bonuses and top offs throughout the week but don’t initially inform you that you can only receive those payouts if you scheduled yourself in certain areas. If those areas are busy, you can get locked out from receiving favors because there are too many runners and miss the opportunity for the bonus. There is not a working number to contact customer if there are issues. You can only message through the app for concerns. I have been trying to get someone to respond to me since I never received my $25 for completing 50 favors. It may not seem like much but it is the principle. The fact that I reached out to support on 5 different occasions regarding my bonus and they gave the excuse that they were backed up with a lot of emails. Favor has customer service problems that they must rectify before I would recommend anyone to use their services (employee or customer).

It’s incredible unsafe to ask us to order FOR the customer.. like if I’m shopping for them at HEB/Walmart/Convenience stores, by all means, I can get those items. But for restaurants and the like, it should definitely NOT be my job to order the food, like this needs to be a **major** change in the future. Like I’m driving on the highway, I can’t order the food if I’m driving to a Hot Spot. Its fine if I get an order before dropping a current order off, because at the customer’s address I can place my next order. But when orders don’t overlap, it’s very insane to expect us to pull over and call. To make matters worse.. a LOT of restaurants aren’t even allowing us to call in orders anymore, it must be done online. And for $2-3 per delivery before tips, this process must be eliminated entirely. Maybe put online links for each restaurant and phone numbers for those that accept call-in, so a customer can get EXACTLY what they want and if it’s wrong then it’s on the restaurant, or them. This will take Favor to 5 stars for me, promise.

This app has the potential to be great. I’m not sure how to fix the problem I’m having but I can’t ever even start running. I made $70 from trying for an entire week every hour to do favor. Because the entire Houston area is locked. There is obviously way too many runners which means a lot of people get left in the dust. I try for hours I check every 30 minutes to an hour it’s ALWAYS LOCKED. I’m getting extremely discouraged and thinking about deleting the app because the gas I’m spending almost isn’t worth it. When it isn’t locked I got ONE order after waiting 2 HOURS!!! After that order my runner time was up and it was LOCKED AGAIN!!!! It’s so so so stressful. A lot of the times it takes me almost a whole hour to drive from my house to the location, then order, then drive to their house. For a measly $4.10. If they don’t change the tip. If I had more runs/ it wasn’t locked all the time I could potentially make decent money. But no.

I started running when the COVID-19 quarantine started bc I lost my job. I’m grateful to Favor as a way to earn money when I had no other way, but it is way too stressful. Unlike other food delivery apps, you can order anything on Favor, but about 85% of the time, what the customer wants is unavailable or out of stock. It takes forever to get in touch with the customers bc they’re rarely ever by their phone, and the customer’sorders don’t go straight to the restaurant, gas station, pharmacy, or store they want their product from. They just basically make a list of what they want, you the runner then have to call and place the order and/or drive and try to find everything they want. And nothing is completely streamlined all in one interface with the app. You get your order/run, navigation opens in another app, if the customer texts you it’s back in the runner app and you have to multitask with multiple apps open all at once and try to drive or focus on something else. It’s way too stressful, definitely needs to be made easier to use as a customer and runner. I prefer driving for UberEats

I’ve been doing favor for a while now and in certain areas tips are pretty good. However, I should not have to place the customers order for them. It’s very annoying having to drive to a location to pick up an order while also calling it in at the same time and then having to wait for it to be prepared. The order should automatically be placed once a customer has submitted it that way the restaurant can contact the customer and let them know if any substitutions need to be made. That way, I don’t have to call the customer and restaurant back-and-forth to confirm everything and all I have to do is pick it up. Same for fast food. There should also be a minimum tip that a customer is required to make depending on how much food they ordered and how long it took me to complete the favor. Sometimes a favor can take up to an hour and the customer doesn’t put that into consideration. Other than that it’s good that I can do favor at my own schedule. Hope these flaws are fixed.

I have done about 250 favors and only had an issue when I left my card at a previous stop. Favor support always has my back and are always so friendly! Their response time is always quick (minus a few bugs sometimes, but hey! Technology Does Fail sometimes!)To the previous negative comment. You must be doing something wrong on your own. You have to put the customer first rather than your own needs. If you are doing it strictly for money profit and do not put customer needs first, you will not succeed. It also depends on the AREA you run. Favor has many tips and tricks for success it’s up to you to be successful, considering this is practically your own business. So treat it like one. Doing favor part time has been the best extra source of income for my family. I will continue to run for them because I know the process works.

As one review said above, time is wasted when we have to be the ones communicating with the customer if an item is out. That should be handled before the order even gets sent to us as a runner. Because when it isn’t, it’s wasting our time, which sometimes, we don’t have much time. Why waste 20-30 minutes of our time having us place the order, waiting for it to get made, finding out what the customer wants if an item is out, when all of this could have been figured out before the order was even sent to the runner? It would be great if Favor could value our time more and work out the issues beforehand so we can spend more of our time running favors and less time troubleshooting and waiting. That way in turn the customer will get their items quicker and we will be able to be more efficient as runners. On the other hand, I really do like the feature of being able to pick which area you want to do favors in and for how long. Just fix the issues stated above and I think this app and business would excel.

Everything about this company is just wrong. Do not work for Favor if you are trying to earn any reasonable income. 95% of the time you are delivering just for the customers to tip you $2 on top of your $2.10 base pay. Customers usually don’t pay until 6-8 hours later and that’s all the tip you get. So basically they aren’t paying you for your time or trouble, hell barely gas. Any grocery fleet order you get the base pay is like $9 and that’s for delivering the groceries and carrying them up 3 flights of stairs. There were several occasions where I accepted an order, got there either the restaurant was closed or customer had cancelled and I was not reimbursed for my gas or time. I’m really sick of this company and their total disregard for the workers who are out here during a pandemic risking our lives only to get a $2 tip. It’s so messed up man. I will definitely never ever work for this company again. Seems like at this point they do not care about the bad reviews from customers they’re waiting to be bought out by a bigger company. DO NOT WASTE YOUR TIME.

I used favor a couple times as I was in need of a little side change and let me just say it’s not really a favor for me….. 1. compared to other delivery apps when you get a new order your earnings will not show up before declining or accepting (your acceptance rate drops) because the customer pays after the delivery also add to the fact that it can take up to 24 hours for you to know how much you actually earned because the payment by the customer is most of time not finalized until they feel like looking at the app again2. When I first started delivering I had no idea you had to place the order yourself after reaching the restaurant because the order is not directly sent to the restaurant when the customer orders you basically have to do everything… I’ll say a minimum it takes for you to complete a restaurant order is close to a hour also with crappy tips if it’s not in a decent neighborhood is not worth my hour when I could go on doordash and mostly make double doing multiple 3. Since favor is not really as well know such as Ubereats, doordash, instacart, etc. once you complete a favor it can take a while before you get another one because the app already has to many runners and this is even if the block zone isn’t lockedOverall is not worth it as there are better delivery apps to use that you can make more money. Base pay is not low and if the customer doesn’t tip you only make $4.60 for about a hour+ of work