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Fandango Movie Tickets & Times

  • Entertainment
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Fandango Movie Tickets & Times

  • Entertainment
1.9M ratings
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User Reviews for Fandango Movie Tickets & Times

Can’t buy a ticket for a movie that just started

First critique—in a recent update a notification prompt was introduced that prompts the user to turn on notifications. The responses are Maybe Later and an affirmative choice. Then the notification blocks the screen again with the same prompt multiple times in a day. Where’s the “Stop showing this” checkbox?Second critique - I admit it, I run late to movies sometimes. Or decide at the last minute I’d rather go to a movie than stay in. If the showtime is passed even 1 minute, the film showtime might still display, but a ticket can not be bought for it. Maybe studios prefer this since it ensures their trailers are seen, but I’m often willing to go to a movie 10 minutes late, if I could skip the line with the convenience Fandango advertises. It doesn’t seem to be possible though, even though my local AMC and Regal will usually sell tickets for shows that have already begun (unless sold out) with no problems.Fandango is only convenient if you plan ahead, and if I plan ahead I usually have time to get to the ticket box anyway.

CellarDoor82, Dec 31, 2018
Understanding Reserved Seating

Understanding Reserved Seating is difficult as it needs a pop up telling you that there are no seats available at the requested time for the requested movie. Instead a customer awkwardly attempts to purchase seating when none is available and in reality a customer has to switch movie times until they see a different layout and can purchase a reserved seat for the different time. A simple pop up window saying “No reserved seating is available for this requested showing time.” Then give options to select either to exit, or select a different movie time with available reserved seating would make it so much easier for the customer to find a time where reserved seats are available. That’s why I have given the app only 3 stars. If this pop up were to show up, it would make the app more user friendly and make the purchasing process quick and easy to use.

Choppie!, Dec 20, 2020
No hint about "Apple Pay promotion ended due before the promotion date due to exhausted supplies"

I recieved an email from Apple Pay saying that I could get $5 off for purchasing a ticket from Fandango (offer valid till Jan. 2) and I purchased a movie ticket using my Apple Pay through Fandango app on Dec. 30, 2017. I thought the promotion would automatically apply after my purchase but have not got the $5 off since my purchase. By contacting their customer service, I got the reply that the Apple Pay promotion has ended before the promotion date due to supplies becoming exhausted. While the promotion term did state "While supplies last", I did not receive any hint from the app when I made the purchase. I feel totally unsatisfied with this purchase experience and feel like being scammed. Really bad user experience with the app and even terrible livechat customer service (which ended up closing my chat upon my complaint)! I would prefer to purchase at the cinema since I also needed to pay the convenience fee to Fandango. This was my first and last time using the Fandango app to buy movie tickets. Deleting it...

hongkedavid, Jan 04, 2018
I’d like this if I needed it.

The only reason I used this service is because someone gifted me a couple of gift cards.I don’t understand why or how Fandango is relevant anymore. Why is there a surcharge in order to use this service when I can use the different movie club apps and pay nothing but the price of the ticket.Fandango has jumped the shark and if you are still using this service you are a dinosaur. The only way I’d use this service is if It offered some sort of advantage over using the movie theaters apps. Seriously who wants to pay more when they don’t have to!? Just ask yourself that question Fandango and maybe you can save face. Offer me something to use your service! Show some appreciation for your customers by helping them save some money!I just paid a surcharge that was almost the full price of a movie ticket when I could have avoided paying this by using my movie club app. And those apps save me money on other service that the theater provides. Not to mention they have a points system that rewards me for my loyalty. So that adds up to some saving and free movies from time to time!

HugeArseCow, Jan 16, 2018
Won’t accept my money.

It always gives the “ Sorry, we were unable to process your order.” message, right at the very end after wasting my time, every single time. It doesn’t accept my PayPal or credit cards that work every day everywhere else. No explanation why. What’s even worse is that it then gives you the middle finger by going all the way back to the start, so you have to go through the whole process again right from the beginning. But does it actually forget you? No, it thinks the seat I couldn’t buy has been bought, so even if I was to get to get this piece of garbage working after multiple attempts (not that multiple attempts have ever made it work), then there’s a good chance you can’t sit in the seat you want near your friends. A ticket buying app that won’t let you buy a ticket is worse than trash right? Because trash doesn’t waste your time like this.Get the AMC app and use their deal. Never had a problem with that app because that company has the good sense to accept my credit card.

IG4438, Dec 09, 2021
Tech issues with reserving and could be easier to see and compare showings

I wish there were a few less steps just to see what seats are available for a particular showing, just go to the seats available first to save on loading time when there are so many showings available sometimes for a particular movie that one has to go through to see if they are able to get they seats they want. A more streamlined way to see and compare different showings at one time would be fantastic! Plus the living room skybox at the mall Cinetopia for instance is totally different than the Mill Plain location or at Progress Ridge, so I wish Fandango would notate that correctly instead of writing them the same. I also had an issues where i reserved 3 seats and while i was trying sign in to pay the screen stalled. I had to cancel out and then when i went back to try to reserve those seats again, they were greyed out from me reserving them, even though I hadn’t finished the process and paid for them, so I couldn’t actually select them. That kind of thing is frustrating, but overall Fandango works ok most of the time....

light-shine333, Apr 27, 2018
Broken and annoying

I recently purchased 2 tickets for Parasite knowing that there’s an exorbitant surcharge per ticket. The transaction process in this app is far from clean. The app hung when I tried to purchase, so I pressed the cancel button and went through the process again. It asked if was sure and I said yes. It then hung a second time, so I pressed cancel again figuring I’m going to either have to purchase at the theatre or online. I checked my credit card app first just to make sure the transaction(s) didn’t go through and to my surprise, both of them did!Now I’m stuck with 4 tickets and 4 exorbitant surcharges when I only wanted 2 tickets. I tried to chat with support, but the queue was too long and I had to get going to the movie. I called support and was able to get an agent, but she would only refund the ticket price and not the surcharges because they were, “non-refundable.”So let me get this straight - you charge an exorbitant surcharge, your app is broken and then you don’t refund? Ridiculous policies and horrible customer service. I will never be using this criminal outfit again. When the app hangs like that, why even offer a cancel button? When I hit cancel, it asked, “are you sure” and I said yes. Apparently it still goes through with the transaction and charges you anyway.

Macorin, Feb 23, 2020
My attempt to buy a single ticket for Star Wars

I used both the website and the app in my attempt to buy a ticket for the Last Jedi. To my surprise, I even found a coupon for my ticket that took $5 off. The website successfully applied the coupon and I was feeling pretty good with myself until I found that the spot where I had filled in my billing information had disappeared, leaving only the spots for using a Fandango gift card, AMC gift card, or a promotion. I was forced to then go to the Fandango website and buy a gift card, all while my ticket hold period was running out. After buying a gift card I then applied it to my checkout page and it said it also had been successfully applied. However, when I hit the “Complete My Order” button, nothing happened. I even tried the “MasterPass” button to no avail. Once my ticket hold period had expired I ended up losing the seat next to my friends and could only find one at the very front in the nosebleed section (this is a 3D IMAX showing by the way). Pretty disappointed with this whole experience. It’s doubtful I will be using Fandango again in the foreseeable future.

Mocha Lov3, Dec 14, 2017
Thor Love andThunder

Kevin Feige needs to stop being involved in any Marvel projects. He under powers the strongest superheroes such as Hulk and now Thor needs a bunch of kids to help him fight shadow monsters. A totally unnecessary attempt at being cute or funny in a movie of a warrior, Thor, who Kevin Feige has turned into a joke. He is ruining the strongest characters. He has already disregarded Hulks powers of healing in the universe and made him a joke, and he has been trying to make Thor a comedian for several movies now. It’s becoming unwatchable. I’m sure no one will care what I’m saying because he is making money for Disney but he does not have the love or attention to detail that is required to correctly represent the heroes. You can actually tell which heroes he likes versus what they should really be like in the movies. Put the heroes in the hands of someone who will utilize them correctly, someone who will not emasculate them, and who is not trying to make movies for children with every character. Kevin Feige, you do realize that every hero was not meant to be a jokester, right? From a lifelong reader and comics and someone who has created a few of his own, Do Better Sir.

Real ntty, Jul 11, 2022
Bad App, Bad Customer Service

The app repeatedly crashed when I attempted to pay for the movie. I am talking dozens of times. When I finally got it working by first updating iOS (brand new update so the old one still should have had support) and then updating the app (brand new update, so the old app also should have had support), I forgot *this one time and this one time only* to change the date from the default date of the same day (yesterday) to the correct date (today). I found this out when I got a message asking me how the movie was last night, at which point customer service was unavailable. Today I told customer service all of this and they (to their credit, politely) told me that they would not issue an exchange for the correct date. I told them that if they did not that I would write this review, placing the blame for the problem primarily on the coders making the app, but also criticizing their exchange policy, and never use Fandango again. She said she was sorry but that was how it was, and we wished one another good day. Is any amount of convenience is worth paying twice for your movie even one time? This could have happened to anyone, and if you use this app it will eventually happen to you. Don't do it.

regimeoftruth, Jun 02, 2018


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Save time with Mobile Tickets using your iPhone’s Apple Wallet or Apple Watch for easy, quick, and contactless entry. • CHECK AVAILABLE SEATS: We made it easier for you preview available seats for all showtimes before purchasing your movie tickets. • BROWSE MOVIES: Check out the latest movies in theaters and coming soon, browse Rotten Tomatoes® scores, and be the first to know when showtimes are available with FanAlert™ email notifications. • WATCH MOVIE TRAILERS: Easily discover the latest trailers for new and upcoming movies. Like what you see? Just one tap to find the best seats or be notified when tickets go on sale. • BROWSE THEATERS NEAR YOU: Find nearby theaters and showtimes instantly, view all theater amenities, and save your favorite theaters for easy access. • ASK SIRI: Set shortcuts to retrieve your movie tickets, view specific movie times, and check theater locations. • PLAN THE PERFECT MOVIE NIGHT: Make and share movie plans with Fandango for iMessage. Easily split payments with friends and get paid back with PayPal or Venmo, no more IOUs. • WORRY-FREE REFUNDS & EXCHANGES: If plans change, you can easily refund or exchange your tickets up until showtime. Fandango customers also have the added convenience of self-processing refunds as a guest user – no account required. • BUY TICKETS, EARN REWARDS: Join Fandango VIP+ for free and earn points with each ticket purchase. Redeem points for a $5 reward towards movie tickets or stream on demand on Vudu. Fandango’s partners are the nation’s leading exhibitors, including AMC Theatres, Regal Cinemas, Cinemark, Marcus Theatres, Harkins Theatres, and many other innovative theater chains and independent cinemas. Together, these exhibitors represent more than ninety percent of the nation's theaters with online ticketing capabilities. By downloading, installing & using this App, you agree to Fandango's Privacy Policy (https://www.fandango.com/policies/privacy-policy) and Terms and Policies (https://www.fandango.com/policies/terms-and-policies). Do Not Sell My Personal Information: https://www.fandango.com/donotsellmyinfo. For a summary of our information practices, please see our California Notice (https://www.fandango.com/policies/privacy-policy#personal-information-we-collect-and-purposes). Thanks for using our app! For customer support, please visit: https://www.fandango.com/help

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