Etsy: Custom & Creative Goods

Name: Etsy: Custom & Creative Goods
Rating: 4.93444 (3221255 reviews)

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Etsy: Custom & Creative Goods

Shopping

4.9

3.2M ratings

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Etsy, Inc.

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User Reviews for Etsy: Custom & Creative Goods

Tee shirts gone wrong

I ordered 7 tee’s for my grandson 4th birthday. Ordered them on line and they where done wrong. Ordered them in May for birthday in June that we were going on a birthday vacation to stay at a beach for 5 days.I put in 1 order for all tee’s bill was $75. When ordering for the 1st time at this company, I had no idea that they broke up the between several shops. When the tee’s started to come in they were WRONG. I sent emails and text trying to get them fixed. They wanted me to tell them what shop the tee’s were done at. They wanted me to show them how tee’s were done wrong. I sent pics to them showing what I wanted tee’s to say and what they did wrong. I did this a few times to different people. I got NO help at all from Etsy at all. I am s senior on a fixed income and too old for this. I placed order in MAY, 2021 and to this day September 2021, I have gotten NO help from this store at all. Not a phone call, text message and no apology either. I did a lot of work trying to find out what store, who did what and sending several pics to different shops with people coming back to me saying they did it right and I was wrong even with the pics I sent showing they were wrong. I saw a lot of nice things that I would be buying if this store had an ounce of compassion for its customers and would try to make it right for their errors.An unsatisfied customer!!!!!!!

A senior Kathy, Sep 07, 2021

Is anyone else having issues with mobile app?

I love shopping on Etsy on my phone, but have been having issues with the mobile app this week. First it wouldn’t let me review my purchases. It kept telling me there was no connection, which was not the case as I was connected to WiFi and it was working/strong signal. I contacted their Help Center and chatted with a nice woman who told me to try uninstalling and reinstalling the app. I did so and was able to leave a review. Today, though, I noticed that when I look at reviews of items I know had customer photos before, the photos are no longer there. I checked out my own past reviews on the shops’ pages and sure enough - the photos I submitted aren’t displaying. I contacted the Help Center again and the rep did not seem to know how to help me. He was very nice, but there seems to be no solution for me. He suggested the app just couldn’t download the photos, but they were there a few days ago so SOMETHING changed and needs to be fixed. I did notice the app was updated 5 days ago so I don’t think it’s a coincidence that I started having issues with it. I hope this glitch is resolved soon because I rely on customer photos sometimes when trying to decide whether to purchase something or not! I know I am not alone in this. Please fix 💖 TY!

ACE2982, May 07, 2022

In Stock doesn’t mean in stock!

The majority of items listed on Etsy aren’t actually ready to ship even when it says in stock. It means they might have the materials to make it but there is a long ‘processing’ time. Set your expectations low for delivery time and don’t buy anything that needs to be delivered for a holiday or gift.. Likely you will disappointed.. this isn’t just for personalized items. Sellers like to have hundreds of listings but can’t and won’t try to have them in stock and just assume you understand they still have to make another version of the item pictured. Also Etsy is rampant with copyright infringement and stealing of intellectual property. The absolute opposite of supporting a creative! I joined an Etsy Sellers group and it’s basically thousands of Etsy sellers FB group which i found was mostly making fun of people that had expectations of receiving an ‘in stock’ item that doesn’t arrive for a month or so. And telling people to ‘mind their own business’ regarding copyright infringement because ‘90% of products on Etsy are copied from the original artist’.. I went from dedicated Etsy buyer, proactively encouraging friends to shop small business, dipping my toes into selling some of my own handmade items, legitimately in stock items, trying to educate myself with other Etsy buyers, to vowing to never shop Etsy again.

Bc2socal, Feb 01, 2021

Creative gifts

I love Etsy. First off I enjoy helping out other artists and individuals more than big corporations. I have had some wonderful quality items I’ve given as gifts or kept for myself. The layout is easy to use. You can buy the item straight away or put it in the cart and buy all the items together. Some shops give discounts on multiple item orders. Etsy shows you which shops have items on sale and how many other people have that particular listing in their cart. You can favorite a shop or an item that you can easily go back to later. You’re able to put those items in a group, which is useful in the form of gifts you have in mind for one person or event like Christmas. These groups seem to be unlimited as I already have a bunch I’ve made. You have seller and buyer feedback and you can contact your seller. They show similar items to what you’re looking for on the same page. You are able to see turnaround time and the general location area of the shop, then pay through credit card or PayPal which makes it convienient.

jaynelefavi, Nov 16, 2021

An app so broken it broke the website!

I hated this app, it’s slow, it’s buggy, it crashes, it’s worthless. That was fine, I deleted it and continued to use the browser version of the site, which I prefer anyway because it allows me to have multiple tabs open to compare items, it’s a major advantage of online shopping and I’ll never understand why retailers are so determined to undermine that advantage by forcing users to go through their terrible apps.Only now when you try to do certain things, like go to shops to see what else a vendor is selling, it brings up a broken ad for this terrible, broken app, and there’s no way to close or circumvent that ad. There’s a button that SAYS ‘continue to mobile site’ but it doesn’t work, nothing happens, I can see the stuff I want to look at scrolling past in the background at the top and bottom of the screen but there’s no way to make the ‘download the app’ screen go away. Clicking on the ‘download the app’ option doesn’t make it go away either, it just brings me here, so I can review this pointless, defective app that’s so spectacularly broken it makes it impossible to use Etsy at all on mobile. I tried through safari and chrome, I even downloaded this pointless, broken app again, but I’m not interested. Guess I’m not shopping on Etsy anymore? I just wish it had broken before I’d placed that last order so I could still check on it.

Jj75476, Jan 12, 2022

An app so broken it broke the website!

I hated this app, it’s slow, it’s buggy, it crashes, it’s worthless. That was fine, I deleted it and continued to use the browser version of the site, which I prefer anyway because it allows me to have multiple tabs open to compare items, it’s a major advantage of online shopping and I’ll never understand why retailers are so determined to undermine that advantage by forcing users to go through their terrible apps. Only now when you try to do certain things, like go to shops to see what else a vendor is selling, it brings up a broken ad for this terrible, broken app, and there’s no way to close or circumvent that ad. There’s a button that SAYS ‘continue to mobile site’ but it doesn’t work, nothing happens, I can see the stuff I want to look at scrolling past in the background at the top and bottom of the screen but there’s no way to make the ‘download the app’ screen go away. Clicking on the ‘download the app’ option doesn’t make it go away either, it just brings me here, so I can review this pointless, defective app that’s so spectacularly broken it makes it impossible to use Etsy at all on mobile. I tried through safari and chrome, I even downloaded this pointless, broken app again, but I’m not interested. Guess I’m not shopping on Etsy anymore? I just wish it had broken before I’d placed that last order so I could still check on it.

Jj75476, Jul 16, 2022

I love Etsy shopping, but . . .

I am a huge Etsy fan and have been buying from them for years. I find the vendors to be honest and helpful, and the shipping is pretty quick. I have only had one shipping issue in my 25 years of shopping with Etsy, and the local post office paid for the damages. In general, I would say I am a customer who knows what she wants—almost always something interesting and unusual. Many of the vendors have worked with me—changing a color, a size, re-orienting a stone in a setting. They have done it all—several of them have accepted drawings from my daughter (an amateur artist) to make sure I got what I wanted.My only real complaint about Etsy is that they do not sort things carefully. Sometimes I put something like “sterling bracelet with faceted black onyx “ in the search bar. What will show up is every bracelet—maybe the stone will be black onyx, but it might be any other color onyx comes in—with a black stone,onyx or not. There might be other colored stones in the bracelet as well, even though I did not ask for that. It might be costume, not sterling; or it might be gold. What is the point of a search bar if you are going to ignore what I asked for?!?

Lisa248365, Jul 11, 2022

I love Etsy but .....

I shop Etsy all the time so I am a buyer and a seller! There are some things I love and some things not so much ... I miss the old Etsy .... ever hear if something isn’t broken do not try and fix it? I miss treasuries and other features about Etsy that are no longer! Etsy has become more commercialized such as on tv commercials, I’ve seen it advertised online as a “work from home job” I was a lil shocked to say the least.... but when you buy on Etsy be sure that you know which SHOP you’re in! Etsy is the MALL .... WE ARE THE SHOPS IN THE MALL! 🛍The artists and artist suppliers are the back bone of the industry! However Etsy is the easiest for me since I’ve been on for so long! With more than one shop.... too much change in such a short amount of time can really throw some of us off! I miss the different comfort of an “Etsy family” rather than HUGE E-COMMERCE, still Etsy is my go to for a lot of things! I love supporting small business and the artists and after all Etsy gives us the PLATFORM to put our shops we work hard in every day to make all of your shopping full of endless fun! You can find lots and lots of OOAK here! Thanks to the sellers and their shops ... thanks Etsy for giving us a place to sell our goods but it would be good to be able to get someone on the phone again!

Llcc70, Sep 22, 2020

Sellers ignore messages unless you buy!!!

Man, I LOVE Etsy. And I mean LOVE! I really like to support artists, worldwide. I find unique and handmade items that fit my wants and personality. You can’t do that anywhere else. Unfortunately, I am finding sellers don't check their inbox unless you have purchased from them. The kicker, they have coupons automatically sent to you if you have favorited an item or put it into your cart. I was trying to order an unique wedding band for my fiancé but accidentally put two of them in my cart and instead of removing one, I deleted both. Which, in turn made that size ‘unavailable’ when I tried to go back and add it again. I messaged the seller to let him know what I did. I was in a time crunch bc I needed the ring shipped before the ceremony. Here we are weeks later and he still hasn’t opened my message! But hey, thanks for the stupid coupon I won’t use!! Yes, I went with a different seller and unfortunately can’t leave a negative review for the non responsive one. Last week, I messaged a seller that makes beautiful custom leather journals. I had a question about the personalization. My message sat in her inbox and was never opened. This is VERY frustrating and I won’t support sellers that are too busy to read messages from potential buyers. Hate to break it to you, but we ALL are busy!

Neoncolors27, Jul 20, 2021

Loyal but cautious

I have been a buyer and seller on Etsy since 2007 when I opened my jewelry shop. Since then I have seen many changes to Etsy, some for the better and others not. Etsy is a Mecca for specialized, beautiful items that you may not be able to find anywhere else, and it serves as a community for creative people. It is user-friendly and easy to operate, and the prices are fair. My biggest complaints about Etsy are that they do not promote truly handmade items as much as they used to, and that they are too quick to shut down a shop at the first sign of a conflict with a customer. There is no hearing process or chance to course correct. I’ve seen too many shops get shut down for no reason. I love being an Etsy seller and I am happy, but I no longer trust them as much as I used to. I don’t trust that if there was ever a problem with my shop, even after 14 years, that I could receive proper customer service and feel heard and honored. I have no first hand experience with this as my shop is still in tact. This is my honest assessment that I would tell a good friend. I would have kept it to myself, but they asked.

Stēvi M, Apr 11, 2021

Description

The Etsy app lets you shop millions of one-of-a-kind items straight from your iPhone and iPad. Whether it’s for moments big or small we have it all: handmade goods, vintage goods, creative goods, custom goods—there’s something for everyone. There’s no creative marketplace quite like it.

With the Etsy app you can purchase the perfect gift for friends, family, and co-workers, or even get a little something for yourself. With Etsy on your iPhone and iPad, it’s incredibly easy to explore all the delightful, personalized, unique items you want. Browse curated collections of handcrafted jewelry, vintage goods for your closet, customized furniture for your home, everyday supplies for your kitchen and bath, DIY kits to help that creativity flow, and so much more. Plus, whenever there’s a big day coming up—weddings, anniversaries, birthdays, holidays, or graduation—Etsy is the go-to destination for unique occasion gifts. Etsy on your iPhone and iPad makes it easy to find what you’re looking for. • Save your favorite items and shops so you can discover more of what you want later. It saves you time and gives you more personalized recommendations in the future. • Get notified when your favorite shop adds new items, or when your favorite items go on sale, so you won’t miss out on special savings or limited editions. • Chat directly with shop owners and have items customized just for you. Most shop owners are quick to respond and love creating something just for you! • It’s easy to buy goods swiftly and securely using our full suite of payment options, including Apple Pay at checkout. • You want order tracking? We’ll let you know when your order ships, and even better, when it’s delivered! • Etsy is spoken around the world! You can browse in English, German, French, Dutch, Italian, Spanish, Polish, Japanese, Portuguese, or Russian. • Hang a one-of-a-kind piece of art in your home from your phone with our new augmented reality beta feature. There’s never been a better time to find something you love on Etsy. Get the app today! Visit our support page: http://www.etsy.com/help/