eFax App–Send Fax from iPhone

Name: eFax App–Send Fax from iPhone
Rating: 4.68006 (21582 reviews)

Business

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eFax App–Send Fax from iPhone

Business

4.7

21.6K ratings

Age Rating

Seller

j2 Global, Inc.

In-App Purchases

$16.99

View in App Store

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User Reviews for eFax App–Send Fax from iPhone

Disappointed

I attempted to use the app and it will not send any of the attachments added to the fax. Just the cover page. I call customer service and told them the situation— I have attached 8 pages, however, it is only sending ONE page, the cover sheet. He goes through my file and takes a look at the account. He then proceeds to let me know that “everything is working fine, I see here that the fax went through perfectly”. Confused, I ask “wait, how many pages?”, he says “one”. Seriously. Was this guy not hearing my complaint in the first place? JUST THE COVER SHEET IS SENDING, I AM NOT ALL SET. I ended up thanking him and told him I would figure it out on my own. I then attempted to use the online portal to send a fax instead of the app— DIDNT WORK EITHER. Edit: I got a notification from my bank that I was overdraft in my account due to charges from this app. Although I was on a free trial basis, I was charged SEVERAL TIMES, for several failed attempts at faxing. I called customer service a total of 3 times in one day. Come to find out, I was charged back to back to back for faxes that hadn’t even gone through. I really wanted to like the app but it’s a HARD PASS. I’ve already unsubscribed. The only positive thing I have to say is that they are willing to refund me. Haven’t seen it come back yet but I will stay in touch with them to make sure I get my refund.

abridgepayano, Feb 14, 2020

No saving drafts/Kicked out when you leave app

While I am extremely grateful that I have a way to fax documents from my iPhone, the one time I’m trying to use it has taken up more time than is necessary in this day and age. Be forewarned: prepare your cover sheet in another app, before you get into the app. Why? Because if by any chance you need to leave this app for one second, the app kicks you out, you have to sign back in, and the cover sheet that you created is completely gone. The problem is, like in life, once you start some thing like riding your cover sheet, you might realize that you forgot to scan something, or you didn’t upload the document into the Files app before starting the cover sheet. The app is unforgiving, and you you lose that cover sheet. Now I know, yes, but this is similar to dealing with Word docs that don’t have auto save. It’s a feature we should have these days. And the app shouldn’t refresh once it’s left. Not with all the multitasking we can do on our smartphones. Not for $16/month.

AliceMichele, Apr 15, 2021

Horrible customer services

I really liked this app, however this month was an error and they blocked my account. For 3 days I called customer services several times and every single time they hang up on me. I have no access on the account and nobody care to help restore the account. They don’t even bother to look into the error and see what’s going on, they just rudely hang up ... I thought was a great app but with customer service like this that they don’t care about customers and they can deactivate your account anytime they feel like and not looking in helping is a shame... I would have never sign up with them if I knew they have such a poor and horrible customer services

Bubu_mic, Sep 16, 2019

My documents were not received and account not cancelled on time

I contacted e-fax immediately after signing up letting them know the plan was to much for my needs and I teSted two faxes neither government organization received those faxes I asked to have the account cancelled due to not working properly or at least a refund until we could successfully send a fax but company insisted on not refunding for the time that services were not able to be rendered. Sadly due to this I cancelled with the loss even though I would have been interested in a relationship if the product would have been proven to work but not okay paying for tile were it was not functional. Future credits were offered however you know how that is you get suckered into getting stuck longer waisting more time. I believe we had enough email conversation to support a credit and they could have credited the amount and offered another few weeks to prove their service worked.

Innovation7, Mar 09, 2022

Long time user

I have been using the Efax app for four years and we love the app. It’s so easy and it works great. I have never had any problems or outages ever. They even changed my fax number to a local number after we moved twice and without a charge. It’s so convenient to be able to access my faxes right from my phone instead of having to wait until I would get home to look at the fax. Then I’m able to print out the fax for my next days work. Previously before Efax I kept a home phone just so I could have a fax, but I had to wait until I got home to get them. And do I have to mention the cost of that home phone just to be able to have the fax. I used to pay $22 a month for that home phone plus you know they add taxes & fees, now I only pay about half that and I’m charged once a year on my business credit card.

LisaB702, Aug 19, 2019

Sent 7-page fax for free to the IRS

I signed up for a free account so I could fax some tax documents to the IRS without having to leave my house. Easy-peasy-lemon-squeezey. Well, kinda. I had more issues combining my document into 1 PDF than I had sending the fax. But I pay for the Adobe suite so once I got it sorted out it was relatively painless from there. FYI -Sign up via iTunes for an easier cancellation process. If you sign up via iTunes, you can cancel in the App Store, but, if you sign up via a computer/website, you have to call their hotline to cancel. That’s a big NOPE from me. I think it’s grimey to not let you cancel the same way you sign up. Pretty sure it’s illegal in some places to require a phone call for cancellation, but I probably just made that up because it should be a law everywhere. P.S. Don’t forget to cancel your subscription once you receive confirmation of receipt.

Meganeff, Apr 04, 2020

Sketchy cancellation. Free trial turned into 5 months of charges

Wish I could rate it lower. Signed up for a free trial in July through the App Store to try the service out. Sent one fax and cancelled through App Store. 5 months later I see charges on my account for the months after cancellation in one lump sum. Contacted customer service and was told no record of my cancellation is on file. Explained situation to the rep and was told I and the App Store cancellation didn’t close my account and I needed to call because I signed up directly with EFax (which I DID NOT). After being told I wouldn’t be refunded because i needed to wait on a call review I told the rep i felt like I was getting the run around and was told that they’re in a busy call center and don’t have time to stay on the line. When I asked to speak to a supervisor I was turned down and told I’d be contacted when they had time. I’d never recommend this service to anyone. Still no response and already wrote a complaint to BBB.

Renzo25, Dec 29, 2021

Thieves! Don't recommend...

Dowloaded app today. Was suppose to get free 14 days. They immediately took my money. Tried calling number in app; it's a scam. First it asks you to press 1 to win a gift card with no other option. Was thinking it was a way through to efax. It was a sales pitch. Hung up and called back again. Waited til it said press 2 for more options. Pressed 2. The guy that answered didn't give an efax greeting of any sort. I asked if it was efax; he said it was. (I was very, very noisy in the background. So much so that I could barely hear him.) [the lack of efax greeting and background loudness started to make me suspicious, but I thought I was being paranoid] I explained my situation to him. He asked me for my name and to spell it which I did. He asked for my address which I said at a normal pace because I thought he was reading it off a screen from a list of people with similar name to mine. He was writing it down. Then he asked me for my credit card number so he could refund my account. I then hung up due to being even more suspicious. I called my bank. Was informed the charge was from Apple. Duh! I should have realized that! But now I was positive my suspicions were correct. Beware!

sighbrrr, Sep 15, 2021

Didapointed at lost info

Like service most of the time however there are hang ups and catastrophic loss of information if you accidentally let your account t lapse due to busy schedules or other oversights . In those events your entire fax history and account transaction logs are immediately erSed and I retrievable. Unless you sent yourself a fax copy with every fax you send to someone else, you are in jeopardy of having all logs and I do permanently deleted even if paying to have your account restored and pay all back payments owed. While any company would co sided storing info long term on a closed account as a serious problem possibly, storing that info offline for a few months. Say 6 and recouping any lost revenue and restoring the data would be a great win all the way around. This huge weakness in data integrity is a horrific detrimental system at eFax that I hope they will reconsider. I will be looking for a different vendor that can provide more security for long term data safety so that I will never be still more manually culling my incoming faxes from emails to reconstruct my logs and fax files, forget the sent faxes, they are forever lost and logs are near impossible to try to recreate.

StPatsGuardian, Oct 08, 2019

Efax Values Customers and has an Awesome App!

Glad to be able to publicize this update in which I must praise “Dee” who contacted me via email and demonstrated that Efax is a fair-minded, customer-valuing, quality business that uses good business practices that promote customer loyalty and positive word-of-mouth consumer advertising! A positive handling of my questions and request and the unexpected extension of a customer courtesy on the part of Efax proved to me that the administrative agents of Efax are as “user-friendly” and reliable as the app itself which I find to be an efficient, inexpensive entrepreneurial dream-come-true! Efax cares about its customers and offers a quality product that is highly affordable and amazingly useful! I’m so impressed and highly recommend this app and this Company! Both are awesome! #VeryTrueFax

Zviz, Feb 19, 2020

Description

Need to send a fax now? Start faxing in minutes with our award-winning fax app. eFax is the world leader in online faxing with millions of users worldwide!

Send, receive, view, edit and sign faxes wherever you are. The eFax faxing app provides the easiest and fastest way to turn your iPhone and iPad into a portable fax machine. No set-up fees or long-term commitment required. eFax makes mobile faxing easy: • Choose a local or toll-free fax number • Receive and read faxes easily with enhanced viewing options • Edit and sign faxes with the touch of your finger • Scan documents with your camera and upload files from your device • Include an optional custom cover page • Save documents in the cloud with unlimited storage • Print faxes using Air Print • Forward documents from your phone by fax or email • Manage fax contact lists • Tag & access faxes conveniently on your mobile device • App lets you fax plus also includes options to fax-by-email or from the eFax website The app is included with eFax free with any subscription. New users can download the app and sign up through iTunes (in USA only) or through the eFax website. eFax subscription details: The $16.99 USD monthly recurring fee includes 300 fax pages per month, and your choice of a local or toll-free fax number. The fee will be charged through iTunes when you confirm your purchase in the app. Manage your subscription in your iTunes account. Monthly subscription will renew automatically unless your subscription is canceled in your iTunes account by turning off auto-renew 24-hours before the end of the current period. Your account will be charged $16.99 for renewal within 24-hours prior to end of current period. No cancellation of current month allowed during active subscription period. For terms and conditions see https://www.efax.com/legal#agreement We appreciate your eFax reviews and feedback. Enjoy hassle-free faxing with eFax. Download the eFax app to send & fax from iPhone & iPad today.