DiDi Rider: Affordable rides

Name: DiDi Rider: Affordable rides
Rating: 4.85121 (20425 reviews)

Travel

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DiDi Rider: Affordable rides

Travel

4.9

20.4K ratings

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DIDI MOBILITY INFORMATION TECHNOLOGY PTE. LTD.

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User Reviews for DiDi Rider: Affordable rides

Unable to Add Card + Horrendous UX

I’m sure this app works great, however, when I tried to add several cards the amount I entered did not work. I used all of my attempts and contacted support. Two reps confirmed to me that my card was verified and both turned out to be lying or ignorant at their job as neither were able to work. Thank goodness Uber was able in the location or I would have been stranded. On top of that, the UI kept showing the same screen as I hit the back arrow on the help screen. An embarrassing problem on their product team to not be able to get that right. Hope you hire better front end devs. Also, you should allow people to be able to email customer support in Gmail or copy the email and not have the default as Apple Mail - unless you hate your users and don’t want them contacting you for help, but I could be wrong. Hope this feedback makes it past your customer service team and actually gets discussed on and maybe put into a sprint cycle.

23sam23, Feb 13, 2020

Charges for coupons then does not allow to use app again

I've been using this app for a while. The app is easy to use and is cheaper than the other apps but unfortunately, once you buy their coupons, you can't use the app anymore as they say that the credit card you are trying to use is not valid for purchases, even if you have been using it for months before this coupon purchasing. After that they won't refund and will just ban keeping the money. Be careful, use the app but never buy coupons or top founds as you will loose the money.

Armandoisaac, Oct 14, 2021

First timer

Also was hesitant to use this app. I had never heard of it and after learning about and getting explained how it worked I downloaded it and played with it a bit and read reviews. It was the best thing we did to transport us to and from places. The drivers very knowledgeable, passionate, respectful, and willing to help your needs. The best of all is that you can pay cash!! Would we have known about this source of transportation when we flew in we would of used it from the get go. The transportation from the airport to hotel was really pricey.

Destinsssss, Apr 12, 2021

Stolen phone

The app is good so far as like Uber, pretty same platform, but the didi support is awful no response, and it is basically the process of requesting a ride that works good, because my last rides were terrible, my second last ride that was in Mexico City That was toward the air port, he took my cellphone out of my hands an the last moment when I was getting of the car , it was a terrible situation cause I was quite late to my flight, so I had 2 options or have the police help me get my phone back or lose my flight, of course I did not lost my flight and have no opportunity to do absolutely nothing about it, and a second one that I requested, he got to the wrong pick up point, I tried to call him did not respond proceed to text him, then he got to the spot requested, just looked at me and abandoned me, and still charged me the fee of getting there, and still no response of didi support about my complaint , I’ll never be using didi again and recommend all my friends and family members to not to use didi cause, what’s next? Being robed with a weapon for all belongings, nooop, safety is first.

frank hendrickson, Jan 09, 2021

Difficult to get a ride as a first time user

Signed up and was quoted as 3 minutes wait to get a ride to the airport. First driver to accept was 5 minutes away and sat it place for 10 minutes before canceling on me. Second driver was 10 minutes away and canceled 2 minutes from picking me up. Third driver to accept was a few minutes away, immediately started driving in the wrong direction, and canceled a few minutes later. Finally had a driver accept from 12 min away and they picked me up 35-40 min after I was quoted at 3 minutes. I don't know if this was a one off experience, but it definitely added unneeded stress to my morning!

Get out of here... no thanks., May 22, 2022

Driver never delivered food and didn’t get refund

I placed an order throughout DiDi and waited an hour to be delivered. When the delivery guy was supposed to be in my location he stated he was unable to locate me. I messaged me my exact location and even went out side and waited. 45 minutes passed and then it shows that my order was cancelled and I was not receiving a refund. I tried to contact the delivery guy several times and he would just say he was not able to find my location when I had deliveries from here before and Uber and they had no issue. I contacted customer service and was informed that I can’t get a refund because I never showed for my pick up. I even showed them screen shots of all the time I tried to contact the delivery guy.

GLSGA, Jul 09, 2022

Okinawa needs improvement

There is no advertisement for American military; military approved taxis should be an option when requesting a taxi; when language option is English, the search result are in Japanese and there is no map visually showing locations of search results; one cannot drop a pin when selecting destination, only pick up; discounts offered are in Japanese when language setting is English; CASH payment should only be offered as an option to verified (via SMS) Japanese phone numbers, or if the customer has an approved card payment in profile.

hrbddbh636382, Mar 01, 2020

Great but DON’T add your card info!!

I used this while in Costa Rica. I paid with cash so everything was good. Great drivers. And cheaper than Uber. I decided to add my card. But any “Costa Rican granny” told me not to put my card on there. But I did it just to get some food delivered then I was going to take it off. That next day (a Saturday) my card stopped working and I thought because it was going to expire this month so I wasn’t worried about it. I just planned on calling my bank that Monday. I called my bank and asked them what happened long story short this app said they were going to do $0.89 authorization then refund the money (which they did) BUT after that they tried to take $550 out of my account! No car ride in Costa Rica is that expensive or food deliver is that expensive! But luckily my bank blocked that. So this is a warning the app is amazing but the scamming the card part is ridiculous! Now I’m two weeks out of having a card. Luckily I had enough cash on hand & my credit card during my trip OR I would have been horribly struggling because they scanned me and my bank won’t even unblock my debit card because it’s compromised.

lalaaathegreat, Aug 26, 2021

Bad service

My trip cost a bit more than the trip estimate I saw when I requested. So had that exact money on me from the estimate I saw when booking. When the trip ended it was a bit more as driver took a longer route. So upon reaching my destination he ends the trip and I see it’s a bit more. So kindly ask if I can fetch some change inside, he then starts to complain saying you customers like doing this, it wastes their time. I then mentioned the trip was more than the estimate cause he took a longer route, I’m not saying I’m not going to pay, just asked to fetch more change in the house. When I get back with the correct change he then says I was sleeping, why didn’t I tell him the correct way to go instead I was probably sleeping cause that’s why I didn’t say anything. I said why would you insult me by saying I’m sleeping when I clearly wasn’t?? What do you mean by that?? He then went to say I’m crying for the extra money on the trip, I now told him why would I cry for that, you took a longer route and I knew it would mean extra, when we got to the house I gladly fetched the money so how am I crying for the extra money?!! He now went on to insult me by calling me names. How disgusting of him. So I am very bothered by how they would treat a lady, what did I do wrong??!! I never refused to pay or anything. His grievance was that I wasted his time by quickly going into the house to fetch some change. How pathetic

palekumalo99, Nov 14, 2021

Annoying advertising!

Constantly, this app reminds me why I deleted my account the last time: There is absolutely no way to not get irrelevant notifications and ads, what totally decreases my user experience to a bare minimum. For now, I want to keep the app as an alternative to Uber, but since I didn’t use it yet, it’s just a matter of days maybe weeks, and as soon as I’ll leave this country, I will delete my account no matter what. Why on earth do you not have any setting to stop these annoying messages and emails?!

RSB_83, Oct 13, 2021

Description

Safety is our top priority. While you are on a DiDi trip, you should always know that we have your back wherever you are going. Download the app and try it now!

Do you need an app for secure package delivery and travel at cheap rates? Download the DiDi Rider app now and guarantee a quality, economical and safe private transport service. DiDi offers these services: DiDi Express: cheap and safe trip with a qualified driver. DiDi Economy: cheaper travel, but with the same quality as the DiDi Express. DiDi Taxi: request a taxi by cell phone to travel more comfortably (available in some cities). DiDi Protect: you can travel safely, with better hygiene, but still at cheap rates. DiDi Delivery: deliver or receive your order, package or document cheaply. DiDi Flex: you choose the price of your trip. Request fast package deliveries or cheap trips to travel safely around the city. DiDi Loan How it works: - You can order from $1,000.00 MN. up to $50,000.00 MXN. - The term of the loans is from 91 to 365 days. - Daily interest rate of 0.085%. - Maximum annual interest rate of 31%. - Commission of $24.00 MXN. at $154.00 MXN. - VAT: 16% - APR: 31.6% - CAT: 118.8% to 165.7% Credit example: If you apply for a loan of $1,000.00 MN. in 91 days for 6 payments, the total amount payable would be only $1,174.00 MN. and your payouts would be only $196.00 MN. That means you would only pay $77.00 MN. interest, a commission of $73.00 MN., VAT of $24.00 MN. and CAT of 165.7%. Questions about how DiDi Loan works? Write to [email protected] Your safety is the most important thing Safe travel first. All DiDi drivers go through a selection process, where only the best are judged. With an extra step of security, you can share your trip in real time with trusted contacts. In an emergency, press the safety button. Travel safely with DiDi! More savings on your travels and safe deliveries With the DiDi Rider you can travel economically! Order a taxi or a private driver and take cheap trips wherever you want. Do you want a mobility app where you can save money? Then download DiDi Rider! Choose your payment method Select the best payment method, credit or debit card, via the app, or cash payment (only available in some cities). DiDi offers discount coupons and exclusive promotions for you to travel cheap. Enjoy it! Ease of ordering cheap travel deliveries With DiDi Rider you can travel or order package deliveries with ease. Just enter your current location and destination, and we'll find the nearest private driver or taxi driver. You can see the driver's location in real-time and how long it will take to arrive. Request one of our services, such as DiDi Taxi, to travel cheaply on the largest transport platform in the world! How to request a trip on the DiDi platform Download the DiDi Passenger app and create an account. Enter your location and destination. Select payment method: credit card, debit card or cash payment (available in some cities). Click "Confirm" and we will find a driver nearby. You will be able to see all vehicle and driver information, including their real-time location and how long it will take to arrive. Give your opinion at the end of the trip: so that DiDi maintains its quality of service. With DiDi Passenger, you can order safe travel, fast deliveries and enjoy a low fare and a private transfer service with a qualified driver. Also, you can choose to pay cash or card when ordering a cheap trip. Need some help? Visit https://mexico.didiglobal.com/centro-de-ayuda or contact us at [email protected] or call 800 988 8888.