How come I can book travel around the world on Orbitz in 10 minutes, yet I need to call in to a technician to explain to me how to use this crap?Only the government can come up with a system that is 100 times more complicated and confusing than a private sector alternative. Having to use this system is the reason I don’t travel. It’s insanely complicated to use. Even then if by some miracle you get things right, you still get random errors and incomprehensible explanations. Top to bottom. Left to right this whole ecosystem is a total joke and embarrassment. Why do I have to create an estimate, prior to previous estimate, of my original authorization, of my initial estimate of my itinerary? Why do I have to then recreate an estimate, of my official estimate, prior to my previous authorization, being properly estimated? Because the government pays out a huge sum of money to the contractor, and this is how they justify an inflated price. Nobody with any business background even has the capability to make something so inefficient. The only reason I can imaging this exists is because someone paid off their friend in Government to give them a huge contract. That can be the only reason why a system was created that never works, no one can understand, and requires massive support from the manufacturer to keep things working.