I’ve only tried to read two books on Cloud Library and gave up on both. I can see why it has a shorter wait list for downloading a title. The first book had problems with turning the pages. It would look like the page was turned, but it would still be the page I had just read. If I used the table of contents, I could jump to a new chapter, but on short order, if not immediately, that would lock up. I tried opening and closing the book, removing and downloading it again, but nothing worked. On the second book, I had much less trouble with freezing. It had a problem that is becoming increasingly common in various apps. A lot of different things are activated by tapping the screen, and it’s hard to predict what will happen. On the second book, when I swiped the page to turn it, as often as not, what happened is that the gray top and bottom menus appeared and cut off most of the page. I got so sick and tired of constantly having to get them out of the way, that I returned the book when I was about 20% finished. I removed the app. I’m going to get hard copy when my only other option is Cloud Library.

I listen to audio books and constantly have an issue, nearly if not every time I pause the story, that it skips way forward or way back, and I have to spend half my time trying to find where I left off. The options to go forward or back for a larger amount of time are too few and far between, so it is not helpful what so ever. My library went from Overdrive to this app, and I wish I had the other app back. Another complaint that I have is that the selection here was said to have been larger, but I’m not finding that to be the case. The search option requires specific spelling and complete titles, often I’m not sure of. The overdrive app had suggestions that helped me find what I was looking for. Also, this app doesn’t have a full collection of books in series. I could understand not having the lastest book in a series, but often I can ONLY find the latest of a series, which I can’t read bc I can’t find the previous books. It’s very frustrating and I’m disappointed in the app. I don’t have a CD player or tape player in my vehicle at work, so I can’t just checkout from the library. I’m very fed up and frustrated with this app, but I don’t have any other option from my library, so unfortunately I’m stuck with it. If updates become available with fixes to these issues, or if there is another way I can have some of these issues addressed, I’d be glad to receive that info and take it up with anyone who could help. Thanks.

I have used this app religiously for years; I use it on one of my devices daily. I usually love this app, especially because at least for my library, there are no monthly limits on borrows. However, in the past 1-2 months, I’ve had more problems than not! It won’t recognize that I have books checked out, when I know I do. I’ll check the history, and it’s blank; I check for my saved books (easily over 200 of them) and it will tell me there are none. Generally I have uninstalled/reinstalled (annoying but simple) the app, and it’s fine.Today I kept getting a (new to me) error that I wasn’t connected to the internet when I can see my WiFi signal has full bars and other devices (tv) are clearly connected. I disconnected WiFi to run off 5G and had the same “no internet connection” error. I even deleted and reinstalled the app, and when I tried to sign in with my card number and PIN, got told it was “unable to log me in”. Why has this app been so unstable lately? PLEASE fix this as this is my primary distraction during “stay at home” orders!

I’ve been loving this app for several months. Recently I’ve become very frustrated by an apparently new glitch; almost every time I stop reading & bookmark a page, I discover that when I return to resume reading the book has frozen at the beginning of that chapter or on that page. I can’t continue reading unless I shut down my Apple phone, the quicker fix, or more time-consuming - delete the entire app & then download it again. That means going to my country & State & re-entering my Library card & also downloading the books again. Luckily, it does then take me back to the place in the book where I stopped reading. However it’s frustrating & time consuming. I love using an app to electronically borrow books from my library. And when I first started using Cloud Library it was so convenient & worked consistently well. Now, it’s just frustrating an unreliable. Please help. PS. I wish there was an easier way to send you feedback when a glitch exists. I talked to the reference librarian at my local library & he too has recently been having problems with this app as well, so at least I know there are 2 of us. Since there’s no way to send feedback beyond this review, I wonder if you even know there is a problem?

It would be nice books would be available sooner. Particularly, nonfiction. Many of the books, particularly the technical nonfiction books are in smaller print which is more difficult to read, particularly for an older person. I really like to read the books on electronic devices because the print can be increased in size, back lighted, listened to as well as read and displayed on a TV screen that is really excellent when you want to exercise on an stationary bike or elliptical. The ability to read, listen and copy specific memorable phrases or sentences help enable the memorization of certain facts. I would like to see an approach with the cloud reader similar to the samples offered in the Kindle software. I usually same a book on the Kindle and then download it using the Cloud Library. I can’t afford to pay for all of the Kindle versions or I would probably do that. Anyway, I love the Cloud Library and think that the Auburn Library does an excellent job of selecting newer books. Appreciate much. Regards, Terry Johnson

I was forced by my library to switch from Overdrive to Cloud Library. It's just not the same or as good. I can't find as many books as I used to. The search results are awkward and take up too much space to scroll through efficiently. And if I look at a book and go back, it puts me back to the beginning of the list and then I have to scroll back through to see where I left off - very time consuming. The sleep timer does not work anymore - it used to but something happened (a bad upgrade perhaps?) and now it never works. With the old app (Overdrive), I could easily -- EASILY -- scroll back 30 minutes by touch because you scrolled through chapters. This app, that scroll is for the whole book so you scroll back a little by swipe and you've going way too far. Forget going to the chapters and finding where you were. So finding your spot again is a difficult, near-impossible, colossal waste of time, so much so that I often find myself buying audio books rather than listening to them on here, even if they're available -- for free, mind you. This app is so non-user friendly that I prefer to pay for books rather than get them for free. Read that sentence again.

I’ve been using this app for a few years. Only recently, the app gets quite glitchy. It shuts down in middle of the book. It skips pages, some time, the entire chapter. When I turn the page backward to re-read a name or place, it would jump to a different section/page entirely, so I have to search for current page. Last but not least, when I click on footnotes to read, there’s no way to go back to the page I was reading, so I have to either bookmark (or do the old fashion way of remembering which page I was on) before checking out the footnote. This gets quite cumbersome when there are a lot of footnotes. Grrrh. Very frustrating. I wish this app would link with the kindle app, so I can borrow books then read on my Kindle. Reading on kindle is less distracting than reading on the phone. Some libraries use the Libby reading app, and the Libby app link with Kindle app, so I’m able to borrow and read with my Kindle. Very convenient. Highly recommend Libby app, instead of this glitchy Cloud Library. I’ll have to report to my current library to see if they can change platform!

This app has helped me read books again. For a few years now I have been so busy and cannot find time to read. With this app I can! Now I download audio books (for free) to listen to while I drive in the car or in my headphones when I walk or if I am waiting at the doctor or for a meeting or out walking. This is great, because I have books on my mobile device that I always carry- I always have books with me. I also download books to just read on my mobil device and I don’t have to worry about late fees. My elderly mom who was an avid reader but has had eye problems of late is now able to “read” again too, because of the audio books. All this takes is a library card. So simple. The only downside is sometimes the audio versions of a book I want are not available, so I have to get the digital one and I have to stare at a screen to read & that I cannot do while I drive, workout or walk. More audio versions would be nice if possible, please!

Mar 2022: app crashes whenever opened. I tried deleting and reinstalling. 2021:There is much need for improvement in this app. For now my library offers this, Libby and Overdrive. The one thing this app does well is to sync books between devices. What is truly confounding is that many of the books I search for on Cloud are NOT available but when I go to Overdrive they are. For 3 months now, I used used both apps to find the same title in my same public library. Cloud found 3 titles of the 42 that I entered, while Overdrive found them all! The Cloud help menu is lame I had to email my library to find out how to enlarge text font. Cloud had no option to renew- Overdrive does. In Cloud the books just disappear with no notice while Overdrive gives a countdown so you know how many days are left before I need to renew. The filter menu is extremely limited and less intuitive compared to Overdrive. I must admit that when Overdrive entered the picture back around 2008 (?) I found it extremely difficult to configure and use but at least a Help Menu existed to walk me through what it did and didn't do. By 2012 it had improved significantly and by 2014 I really began to enjoy Overdrive. Perhaps Cloud will see the same improvements in time, but for now I see no advantage to waste my time using it.

I just started to read a borrowed library book in the app, but have paused my reading to come here and give it a one-star rating. I find the interface confusing, buggy, and (compared to the far superior Kindle app), also less attractive (though the difference is subtle). It took me a few tries to figure out how to simply highlight a passage, and another few tries to figure out how to delete the one I highlighted incorrectly. Once I did that and returned to the page, the “deleted” highlight was still there, until I closed and reopened the book. I have memberships with a few local libraries, and I ALWAYS look for the ones that work with the Kindle app, and only use CloudLibrary when I have no other option. It’s a frustrating program.8/7/19 update: The app is *slightly* less frustrating than it was when I wrote my original review in 2018. Some of the glitches I reported to their tech support over a year ago are still there (e.g., highlighting text is confusing, often difficult, and the interface for doing it is ugly and breaks conventions). It’s still far inferior to the Kindle app and I still will try to avoid library books which require using this app.