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Barnes & Noble NOOK

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Barnes & Noble NOOK

  • Books
107.5K ratings
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User Reviews for Barnes & Noble NOOK

A good reader, but not flawless

While I have had my Nook reader for several years now, I generally read on my iPad (iOS 14.6) which I use for many tasks. Lately, I have noticed some quirks in the Reader such as:1) Turning a page to find the next page to be a previous page that I read several minutes ago. The following pages all repeat in order until…once again, the whole section of pages continues to repeat. If I continue to advance forward (hoping to arrive at the next page where I had departed from) the section of pages just continue to repeat. I don’t know if this is a problem with this book I am reading or the Reader, or the link to the B&N Website.(???)2) Sometimes my attempt to turn a page will not work. I have made several following attempts immediately following, but have discovered the page will only turn after I have paused my attempts approximately 15-20 seconds. (again..???) These events have not been regular or predictable. I also have a newer model iPad and have high-speed wifi with good coverage around my home.

adj1949, Jun 20, 2021
Search not working

Wont let me search for a book/author not sure if it’s a bug with the program or what but it just started. I was able to search not even an hour or two ago. Still great app love the convenience. Not working on iPad or mobile. I have been using this app for a while now and recently today I’ve had problems using the search bar on both my iPad and Mobile. I tried everything I could think of and thought the best thing to do was delete it off one device. I deleted it from my mobile device and re downloaded the app. Upon login I couldn’t view any of my books. When I tried going to the website it said I didn’t have any there either. Upon looking on my iPad I did have all the books still on that device Only. I’m unsure if this is a glitch or bug or anything but I like having the app on both devices because, obviously, I do not always carry my iPad with me. I would very much appreciate it if these issues could be looked at. It is also no longer appearing online when I log in there I have no idea what happened but nothing is on my devices and Ik I have purchased multiple books with barns and noble I can’t get any help fixing this problem I am over seas and can not call nor do I have access to get help from them. The only proof I have that I got these books are on my iPad.

Bated aggravate, Oct 10, 2020
My account can’t be verified

After 8 years of having a Nook account, first on an actual Nook device, then on my iPad, I can no longer download or read any of my books. I get an error message that states that my account can’t be verified. This has been going on for at least a month. I’ve sent feedback at least 3 times over that period. They finally responded with information that is not helpful at all for the problem I’m having. If they’re going to wait so long to respond, the least they can do is send information that makes sense. All I was told was to update the app, but there’s no update available or to refresh the app, but when I tried that, the refresh button or whatever it is called does not appear. I’m sure the person reading this will just assume I’m being a “Karen”, but I’ve been having trouble with Barnes & noble for over a year now, in addition to this. I’ve sought help numerous times & dont receive a response or get a reply giving generic advice that doesn’t seem to apply to the problem.

CMC171, Dec 12, 2021
Very poor customer service

Buyer beware. So after who knows how many years of using the nook app, i can tell you i have downloaded 411 nook books from Barnes and Noble i finally got royally scr**** . I ordered a new book and it got stuck in permanent processing. Called customer support and was told their system was undergoing maintenance. Very well, i asked them to cancel my order. Was told they couldn’t as the order was “ already in processing” i stated the obvious, “how can it be in process if the system is undergoing maintenance”? They also couldn’t specify how long the maintenance would last. So, the upshot is i could have my nook book in 10 minutes, or 10 days, OR i could roll out to my local B&N which is 20 mins away and buy the paperback at the same price. Kind of defeats the online purpose i feel. I would have thought i could have gotten a pop up warning about the maintenance and my order could take longer than normal but I guess we all know why THAT didn’t actually happen.

hacienda57, Oct 10, 2020
Not happy with the new update!

Before the update you could see the cover of all the books you had available to read in your library. Now you have to scroll through either by author or title and click on each to see them. Of course you can see recent ones that way, but I want to see all my books like it was before. Plus I have to do this with all my archived books also which takes forever if you can’t remember who wrote it or the exact title. I do not understand why they had to change that aspect of the app. Bring that option back, please!! Ok, they let me know I could view them that way by title or most recent, which is good, but why take away the choice by author? For those of us that read a lot this seems like a crazy change to make, this is a reading app after all, anything available in title should be available in author also(the same format). So, still no 5 stars because of that. Don’t understand why you changed that option:(Thank you for listening and adding back the choice to search by author or title with the book cover. I am very happy!! You get your 5 stars back:)

JAMarsh65, Dec 13, 2018
HATE the changes.

The layout is overly complicated and annoying. The app deletes books from the device without permission. The “recent reads” are books I read three years ago and I have to dig for the actual book I am reading every time. Detail vs cover view does not toggle for the library list, only for shelves which I consider a waste of time and don’t use. The registered devices no longer show up on my account on the site either. It has become annoying enough that I have been using Kindle more and more, and the only books I have gotten through B&N in ages were from gift certificates people gave me. Also, downloads take forever. Kindle books, even illustrated ones, are ready to go in under a minute, usually in fifteen seconds or less. This thing is taking two to five per book, occasionally longer. Is it because it is updating all those stupid preview samples in the store first? It sounds silly, but when you are in a hurry to leave and the app has taken all the books off yet again, it adds to the frustration considerably to have to stand there and wait for the download to finish. If I could get the books I own from b&n into the kindle app I would pitch the nook app for good.

Jv wijrvberuifnjeornfojer, Nov 14, 2018
Frustrating, riddled with bugs, counterintuitive

I used to love my nook app - it was easy to use for all ages. There have been so many unnecessary changes rolled out so poorly that no one in the family wants to use their nooks because the app keeps changing, is counterintuitive, and frustrating - they’ve all downloaded kindle instead, and have asked me to simply buy paper books. Problems include: I can’t sort my archive - while it appears as an option in another family member’s profile, my profile does not have that option. With more than 400 books in my archive, it’s extremely difficult to find the books I want to read. Even if I know the author and exact title, the search function does not call up books we know are in the archive - they appear when I scroll through the archive, but not in search. Additionally, here’s the most ironic bug: the send feedback/report a bug feature doesn’t work - you can type, but the “send” button is grayed out and unavailable. Every time there’s an update I have to spend several hours scouring the FAQs to see if they took away functions or if we’re just seeing a bug, then analyze whose profile and account works correctly, then try it figure out why some family members have x function but others don’t. EVERY update at least one family member’s account or profile has a bug; and now, to even report the sorting bug, I had to go into one of my kids’ profiles since I couldn’t!

KA Jiang, Jun 20, 2019
Alright performance, gets the job done.

I used to have a Nook, but abandoned it after I saw that the App Store's nook app is better than the Nook itself. There's not as much lagging with page turn animations, it's more stable, the different color schemes look better, overall it's just better. Now I've also tried the Kindle app, and what really sells me on the Nook is the book stacking feature. I own Piers Anthony's series "Xanth" which is currently 34 books and running, and it definitely helps to have all those Xanth books in an automatic collapsable folder. Now some book series are filed under slightly different series names so you have a series split into 2 folders, but I see less and less of them with each update. Unless you're designing your own ebook reading app, I believe Nook is the best out there.2019 update: Overall impressions unchanged. Nook has continued with quality of life and stability updates while Kindle on iOS lags behind. Series breaking greatly reduced. I don’t believe any in my current library suffer this issue. Kindle is no longer an option for me, even with Amazon’s occasional sales.

minttoann, Dec 11, 2019
APP Support needs improvement

I have had few problems with the app and I am relatively sure the they are acting on crashes that generate dump data but when I run into non-crash problems: there have been two recently (1) portion of text after end line hyphenation not displaying for certain font sizes, and (2) app freeze to an unresponsive colored screen that I had to reload the app to clear, the responses I get from support are canned. Yes, for most users it might be what they need to clear the problem but I already said I fixed the problem. I am giving information about the problem, for (1) how the app developers can reproduce it, and for (2) everything I tried and failed to clear the problem and as much information about the circumstances and behavior I can gleam. I have been a software engineer longer than probably any of the app developers have been alive and I know the importance of information rather than a simple it's broke or doesn't work. However, I do not get any feeling that my support e-mails are leading to to any bug investigation or fixes.

Nemo Software Engineer, Aug 20, 2017

I had to buy an E-Book through barnes and Nobel for school. WHICH can only be found through barnes and Nobel (I looked everywhere without pirating) which at first I did not mind. But. On top with only being able to find the book on barnes and Nobel. I was also forced to use this god forsaken app. The first thing I did was try to figure out how i can use the app. But the features are limited. It’s like they intentionally made it as difficult as possible to even enjoy the app. First of all. God forbid you try adjusting the text size because it’ll put your book in a blender and won’t be able to understand where anything is at. 2nd. Good luck finding a specific page. Bc both iPad and phone version won’t let you turn pages until at least 7 seconds passes between page turn. And the page finder is way to slow to even use that functionally. There are so many features missing compared standard industry practices like kindle or even just having a pdf version. Like being able to write and take notes on the page. Can’t do that. Or even highlighting properly. What I’m getting at. Is this entire app has ruined me so much so. That is just down right disrespectful. How a million dollar company like B&N would even agree to partner with nook or even call this passable platform to handle E-Books. I might as well pirates a PDF bc at least a PDF I can take proper notes on and it won’t completely hinder my ability to conduct my school work.

Thegamers4, May 17, 2022


Get the FREE Barnes & Noble NOOK App to enjoy all your favorite digital content on your Apple devices. Access our vast online library of over 4 million eBooks, graphic novels, comics, manga and magazines. Plus discover over 300,000 audiobooks.

Enjoy recommendations just for you curated by our expert booksellers. Customize your experience with multiple font and page styles, customized bookshelves and social sharing tools. And never lose your spot— the Barnes & Noble NOOK App syncs across all your devices. Barnes & Noble at Your Fingertips -Browse the latest new eBook and audiobook releases, bestsellers, deals, and expert recommendations just for you! -Discover books in every genre, about every subject, for every age: contemporary fiction, romance, mystery and thriller, classics, sci-fi and fantasy, manga, kids, young adult, non-fiction and more! -Digital content purchased from Barnes & Noble will automatically appear in this app. -Explore over 75,000 free eBooks and more than 10,000 free audiobooks. -Sync your books, bookmarks, notes and highlights across all your devices for a seamless reading experience. -Listen safely while you drive with CarPlay. Rich, Customizable Reading and Listening -Adjust font styles, line spacing, margins, page animations, narration speed, background color, and screen brightness for more comfortable reading. -Add notes, bookmarks, and highlights as you read or listen. Share favorite highlights with friends across social networks. -Set the Sleep Timer to coordinate audiobook listening to your schedule. -Download, read, or listen to free eBook and audiobook samples, and add favorites to your Wishlist. -Organize your Library into custom shelves. -Search inside the book and look up words with the in-app dictionary. -Store content on your device or in the cloud. -Use ArticleView™ to easily read magazine articles using customized font settings. -Accessible to blind and low vision users leveraging Apple assistive technology, including screen magnification and VoiceOver. One App for the Whole Family -With Profiles, family members can share an account while still enjoying their own customized experience. -Share eBooks, audiobooks, magazines, newspapers and comics across Profiles—no need to purchase again! Reading position, bookmarks, highlights and notes are saved to each Profile. -Child Profiles allow parents to control what each child sees.

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