Asurion
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Mobile
SDK by Qonversion.
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User Reviews for Asurion
Won’t Accept Claim
I’ve paid for this service for almost a year and have never made a claim. I go to make a claim for my sons iPad and - denied immediately. I have proof from my bank that my account has been charged the monthly fee each and every month and Asurion continues to say my account is suspended and that’s why I’m unable to file a claim. I have called, and attempted to use their “24 hour” chat and it’s been “offline” for several days so you cannot contact anyone. Do not waste your time with this service.
Rip off
User error is a very common thing..especially when dealing with devices..well I filled out my claim incorrectly online..tried to get help and then I attempted to fill out again..was prompted to print out form and upload..well because I made a mistake on my first attempt every rep I spoke to, including a “supervisor”, said there is nothing that can be done to fix my initial mistake and I will never be able to repair my device unless I get it repaired by another company and then damage it again…I hate that I invested any money with this company..they can honestly go to h3ll..if mistakes are cemented then every claim should be required to be done on paper
Love this app!!!!!
The Asurion app lets you see your protection plans, file and track claims, and chat with the tech expert!The app’s user experience is so clean and easy to use. I had trouble with my device and thank god I was able to talk to the tech expert and get it resolved within minutes!Highly recommend to download and make the most out of this app!
Easy to use!
The app makes it easy for me to file a claim and see my benefits. Worth the download!
Good Work
I had a really good experience with my iPad being fixed and a good conversation with the tech expert on the chat thanks guys.
Awesome
What’s wonderful service for people like me that aren’t so tech savvy. My agent was friendly and helpful and easy to understand!
Maria assisted me with using computer and updating a file to use in my cricut program
Maria took time, answered all of my questions, was patient, professional and extremely helpful. Great asset to this program!
Top notch service
I’m new on this app. I couldn’t find some information I needed so I tried the Chat svc. My associate, AJ, was professional, courteous & pleasant. I will definitely feel comfortable reaching out again if I have need.
My Deland store
BRIAN T…. He is the best in the Deland store. Any worries or concerns he always has helped me every step of the way. Thank you BRIAN T….. You have gone above and beyond and should be recognized for the great work and costumer service you do.
Poor claims support
I feel I was out through the ringer and I can only conclude Asurion wants to make filling a claim as difficult as possible to prevent users from filling.The app does NOT support filling a claim. App chat support directed me to the phone customer support. Apparently, app chat is there for troubleshooting. They don’t say, “To file a claim quickly, go to the website. Instead, phone customer support took my claim information and sent an email directing me to the website. They also told me they don’t need the serial number. To log in to the website, you need to know how you purchased your plan and your login credentials. When I logged in, the website said my plan was not active. This corrected itself when I tried again a few hours later. I could not make a claim using Chrome. After trying different browsers, I finally was able to use the file a claim button. This requires me to fill out a PDF form. They want all the information I already provided by phone. The phone call was a complete waste of time. My claim was sent back for not having the serial number, which I was told was optional. This work flow is unnecessarily complicated and obstructive. The app, therefore, fails to provide minimal functionality. An insurance app should let you file a claim.
Description
Help and support for your technology is just a tap away. The Asurion app provides a seamless way to manage your protection plan and get the most out of your tech. With the Asurion app, you can: FILE CLAIMS • File a claim with Asurion • Track device repairs and replacements GET SUPPORT • Chat with our team of trained Asurion Experts • Troubleshoot issues with your mobile device and home technology UNDERSTAND YOUR BENEFITS & TECH • Easily find your protection plan benefits • Access proactive tips for device setup, OS upgrades, and other relevant topics
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