Acuity Scheduling
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User Reviews for Acuity Scheduling
So easy to use, fast & effective.
I tried a different scheduling system and was dreading setting everything up for about a month. As a new business owner it’s important for me to find something that’s easy and effective to use in the go. I already have different hurdles to jump through. I don’t need my scheduling system to be complicated too. I love their service, website and app accessibility. I set it up to get email reminders for myself and client. Judging two jobs and building a business can be challenging but this app is not part of the challenge. It’s so easy so use and set up. You get step by step guidance. Not too expensive either. I’m in love with this app. If you’ve had bad experiences with other scheduling apps like I did I definitely and truthfully recommend them. Wishing you all great success with your businesses as well.
Amazing price!!
I have used other programs and this is by far the best for the price! It’s easy to use and makes scheduling clients a snap! I was paying HUNDREDS of dollars for Mindbody and it was terrible! I’m never going back! I love that my clients can get online and reschedule or purchase more lessons without me needing to anything. Plus it puts it in THEIR time zone while showing me it in MY time zone. Stops any confusion. My only suggestion is that the booking section online for clients can be a little confusing. Clients want to know what time/days are currently available BEFORE they purchase rather than after. I wish the calendar would show availability. Like it would show a month calendar and then they click what person they want from a drop down and that then changes the calendar to show the availability for that person/service. Then when they click that time slot it prompts them with their pitching options. This would totally INCREASE my sales since I get a lot of emails of new clients wanting to purchase a lesson but they want to know that I’m available during the times they want BEFORE they purchase. ( this is the ONLY reason why I gave them 4 stars instead of 5)
Best Booking app for lash artists
I’ve been using this app for years and I recommend it to every lash artist I know. It’s simple and easy to customize everything! I love the emails I love how I can see that my client opened the emails & at what time( in case of disputes) I love that you can have peopleCheck off your policies before booking or make people prefill consent forms. I also love that you can send individuals a custom link if you don’t want it visible to everyone. I HATE stripe though, don’t use it they NEVVVVER help you win disputes bc they could care less. ACUITY gives us so much insight on our end showing good proof if clients got their confirmation emails etc down to the time stamps and IP addresses used & still that isn’t enough evidence for stripe to help you win a dispute. That’s the only thing I don’t like but you have multiple other payment options! Love you acuity!
I like it but
I wish the calendar had a weekly view of the appointments. I feel disorganized when I don't have a weekly view, so I change it to daily view but then it’s zoomed in and I have to scroll down from 12 AM to the time I actually begin. I also upgraded to receive text reminders however I’m not receiving any text notification when someone books with me. I rather receive a text notification than via email because then I’ll have to constantly check my emails. I feel like I may be working harder than smarter which is defeating the purpose of my upgrade or choosing this app. I don’t want to download another app because the booking system is amazing and super user friendly. I just think on our end it is a little complicated and not as friendly. If we can just get a weekly view of our appts and a text notification when a client books, I can feel less stressed, more comfortable and happy with the app.
No longer shows if client paid
Only put 5 stars so this goes to the top, I actually give it 1 star. You are costing me my business. I have had to issues refunds 3 times already and I NEVER have had to do that before. Your most recent update took away the ability to see if a client who booked online had prepaid or not. The little money symbol was so crucial. The light money sign showing partial payment, dark money sign showing it’s paid in full do no money sign indicating they still owed full payment. Now it looks like every client owes me and I’m charging people full price. Please rectify this asap. I won’t be able to use this company much longer without it.UPDATE: Someone from their support team reached out and helped correct the issue. Everything is back and working as before, thank you for the quick response time I greatly appreciate it!
Need more features
I’m an ex styleseat user of 7 years. It took me so long to make the switch. I switched to acuity because of how clean & professional it looks, the deposit feature & being able to create a description before booking. I’m not mad at acuity at all , however I miss styleseat because they really thought of a lot of the important things on the back end that I didn’t realize were important until I switched. Ex: email marketing (they have email marketing so you can send emails, campaigns, newsletters to your clients anytime.)- they send out reminders up until the day of-offer automatic checkouts-they fill your last minute cancellations/no shows -the review feature is crazy! & there’s a directory so ppl can find you more the more reviews you have..Why I didn’t stay if they had all of that? Lol idk, I thought the grass was greener. Lol no but seriously acuity isn’t bad, I love the simplicity of booking & the look & feel of the site. So clean & I love the intake forms, classes, & adding employees. If styleseat added those features before acuity changes I would go back. If acuity changes before styleseat cleaned up a bit I would stay. Overall: Acuity is for the established w/ existing clientele & basic booking needs.Styleseat is great for growing businesses looking to increase clientele.To each is own! Both great sites
the credit cards that are stored do not work
mostly this app is pretty good. I’ve used Genbooks and Schedulicity, those were much better. However, ever since I’ve had acuity and the only reason I have it is because I need to have zoom calls linked to it, and that’s very convenient. Ever since I’ve had it the stored credit cards work very intermittently. What I end up doing is going over to Square where the card is also stored and running it through on square, and then I get charged a higher percentage. I’ve called so many times for support and they try to pass it onto the credit card carrier. Well now the credit card carrier owns acuity, so the right hand does not know what the left hand is doing. I find that the help was not helpful, the error messages for declined stored credit cards are usually inaccurate. If it was not for zoom, I would have been long gone. This scheduler is nothing special and the support wants screen shots of obsolete error messages, and then they blame the cc carrier.
Updates are bringing the company down
The beauty of the version I’ve been using for years was its graphic simplicity, clarity and ease of use. Ever since square entered the picture it seems like every upgrade makes things unnecessarily complicated, messy and frustrating to use. Why mess with something that works? The latest version has the days dynamically slide whether you want them to or not and doesn’t give you the option of seeing the whole week. It makes it jerky and and prone to mistakes in what you are selecting. Also why do we now have to scroll through 24-hours when before it limited the view to your operating hours which makes sense. These stupid changes are making the app unwieldy and unpleasant to use. The only reason I am not continuing to use the older version is that for some equally stupid reason they removed a great feature—I used to be able to press a clients phone number and get a pop up of options to voice call or sms. Why they limited it to just voice calls is unfathomable. If you’re going to ruin the upgrade at least preserve the functionality of the previous version. I never thought I’d consider leaving Acuity but it’s rapidly going downhill and user experience is deteriorating. I have referred so many colleagues to this company. Now in all honesty I can’t recommend it without reservation. Get the old design crew back and get rid of whoever is responsible for these idiotic “flaming logo” moves.
New update
The card information was updated & so was the glitch however the notification was never fixed, even with the new updates I still don’t get any notifications when there is an appointment. I deleted the app & reinstalled it & was still unsuccessful. Im not sure what my other options are because it no longer shows up in my notifications applications ever since i updated the acuity app. The issue was fixed. However in the midst of that the notifications stopped working. I am no longer alerted when a client books an appointment. The app does not show up in my notifications center anymore once I’ve updated it. What can i do now? Thank you There customer service is amazing There is a glitch in the system. Now it won’t allow me to take cArd transaction after I’ve updated the the latest version. It keeps saying there is no microphone or bluetooth connected but nothing changed on my end besides the updated version of acuity. I used it the day prior to take card transactions and it worked.
Good but could be better
Relatively simple app to use for scheduling, however there are bugs that need to be fixed. Half the time I have to go to the internet browser to see all my appointments for the month because in the app the "See Dates" button just goes missing meaning I can only see the daily view. Also recently when clients reschedule their appointments, both the old and new appointments show up on my calendar making it difficult for me to know which is the actual new one, and that means I have to go into my emails and find which is the new date + time which is actually an inconvenience because it takes away the entire point of the client rescheduling their appointments themselves. Lastly there's a phantom appointment phenomenon where days will be highlighted as being booked but then I go to click the date and it's actually nothing there. So just a few annoying things that could be fixed and would make my overall app experience much better.
Description
With seamless client scheduling, appointment notifications, secure mobile payments, and automated receipts, the Acuity Scheduling app helps you manage your calendar and clients. Run everything from the app while you’re on the go, with a client, or in your shop with these tools: Calendar Management: - Check your real-time schedule - Edit your availability - Schedule new appointments - Share direct scheduling links with clients - Sync your calendar Client Management - Keep track of appointments with push notification alerts and reminders - Manage your client list and update client notes Payments - Manage secure payments and invoices - Send mobile payment links - Send receipts - Accept tips
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