ACT Fibernet
View in App StoreACT Fibernet
3.8
Age Rating
4+
Seller
Atria Convergence Technologies Private LimitedGrow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
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User Reviews for ACT Fibernet
Service cuts off very often!
ACT Fibernet service cuts off very often. In fact, it has happened twice in the span of less than 2 weeks. It cut off for 5 days the first time, then 2 days this time. I have made a request to fix issues but receive very little input as to how long or what the problems are. They tend to reluctantly answer questions I have regarding service interruptions, hours later via social media. ACT seems like they are more into Promotional-Aesthetics like 4K tv options, giving away iPhone 8’s than they are with the fundamental network problems that arise.
Better than others
I have been with ACT for over 5 years and have never faced any problems... there have been outage on and off but then the service support given was extremely satisfying... especially with Mr. Raju calling in and checking if the internet was functioning. I am very happy with Act... kudos to them for managing the network so well👏👏👏
Lousy service
This company was okay couple of years back. I do not have internet for last 3 days and they did not even respond. When I called after 1 hour wait on line, they tell me they have have a server problem in the area. I was surprised that it’s taking more than 3 days to restore a server. I’m wondering what kind of disaster recovery procedures they in place. Staff and customer support knowledge of networks in basic. They do NOT how to troubleshoot a problem and resolve. Time to dump them and look for another service. Company management must be morons to allow this kind of disaster in Hyderabad without any vision. I would fire the operations manager on the spot and entire professional services people for such an idiotic support. Lucky they don’t work for me - CEO, Link Logik Technologies
Waste of time
Am using dis y5 since 1yr der is no prblm with the Internet Bt since 1mnth am facing the prblms dis connection I never seen dis worst service. Plz dnt take dis connection if u connect u hve to face lots of prblms dis is nt only me in my frnds circle max 20members using this connection facing the prblm pls as soon as possible take a right desicion nd remove ur connection since 1week I called a customer service der is no response nd simply saying within 4hrs to take time to solve the prblm still 1week technician also nt responding bettr to connect the Airtel network did is very bad xperience I hve Nevr seen dis is my job issue bcz of wrk frm hme dis is the way to respond customer care as a rash behaviour to speaking with the customer ?? Very bad connection 👎
Horrible payment - full of bugs
Before careful before using this app for payment. Firstly, the payment part does not work as direct payment and it has third parties involved. In my case, I manage two accounts and one of them is 2 yrs fully paid and other for 6 months period. I paid the amount due for the second account using them app. The app has conveniently moved the money to the account, which is not due for another 22 months. Then the ACT people kept sending emails asking to pay the amount due. They intact wanted to blame us for not paying, etc., and after finally screaming back .. they traced it to the payment posting in 2 yr account, and promised to adjust. But the entire episode ran for 28 days .. and there was so much of stupidity, even asking me to send my entire month bank statement, to prove the money did not get posted back to my bank account! Will never use the app again for any transaction!
Cheaters in business
Sales person says we will come to your house in Hosakerehalli and check if ACT is available in your area. Then tells me to pay for a package online. After that, engineer comes and says that he cannot find their ACT box nearby so a technician will come and install a new connection. Technician come and says that they cannot give a new connection cause he cannot fight with local cable providers and goes away. Now no one is answering my calls and I don’t have any internet connection. ACT says their are India’s fastest internet....only when you a connection.....for this kind of service I could have gone to BSNL!!!!
Worst customer service ever !
Sales guy came within 3 hours of me asking for internet. Explained how they work and all hifi , suggested installation will happen in the evening , made me pay online and that’s it. No one showed up. Next day I called and asked them to escalate. Nothing happens. After 2 days get a message that they don’t have a switch at my place and it may take 7 days. I call again and tell them my neighbour apartment are using this service how can switch be not there. They have no idea. After 4 days someone calls and comes to put a switch . He said evening they will install and activate. Nothing happens again. I call them they say anytime today it can happen….. of course nothing happens. Can’t think of a worse company than this in this kind of tech industry
Crashes in 6+
This application crashes in 6 plus from last 3 releases, it fails to load after red logo flash screen. I wonder why it is still not considered to fix on priority. I was anticipating for each release would help me to get through and lasted only with much disappointment. Now i have to go back to web version to pay my bills (last 2 months) which is not secured and not an easy way without an user credential feature. Frustrated about the precautions/actions still not being taken from the technical team. So my rating to this app is so poor.
Poor customer interaction and antiquated application
Act is very poor in its communication with its customers and often misses out on what they need to inform, particularly in billing.Their app is old, user unfriendly and slow. Old because it does not include the new developments such as switching between monthly, six monthly and yearly payments. The initial screen does not have the choice between mobile number and ID/Password combinations. There are hardly any perceptible security upgrades done and the speeds are still slow. Act is looking only at its convenience and not of the customers ease and flexibility. I am saying this because i am a software engineer from I.I.T with years of experience and i am worried they are not doing enough.
Siddique Baba
This is a worst app which ever I have seen, as it doesn’t help customers to write about their issue. Customers should have feasibility to write what issue they are facing with your network. But no, This app is just one sided version (what they wanna say that will only be mentioned) for the owner. They have their own questions and answers, which will not help customers always. Now I’m having issue with data usage and billing, but where to raise complaint about it?? There is no way that you can raise complaint on app. Except for predefined questions.
Description
ACT Fibernet App, decked up this time to enable you to experience all the advantages available- • Looking for new connection? Have a look at our plans & subscribe for a new connection through the App. • Billing queries? Use the ACT Fibernet app to download and pay your bill. • Track your data usage. • Want more speed and data?
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